How to Call Cross River Bank About IRS Refund Delays (5-7 Day Holds) - Direct Phone Number & What to Expect

Been dealing with Cross River Bank for my refund deposit and getting nowhere. After hours of research, I found out that they're having major processing delays with IRS deposits. Multiple people reporting 5-7 day holds instead of the usual 24-48 hours. Just wanted to share this info since I know lots of us are waiting. I finally found a way to contact them directly about my refund. You can call Cross River Bank (CRB) yourself at 877-552-7255. Press 1 for "All Other ACH Deposits" and then ask: "Can you confirm if you have my tax refund from the IRS, and when will it be sent to my personal bank?" IF YOU GET PUSH BACK, I pushed back and exercised my right to confirm where my federal refund was sent. The IRS is required to provide that information, and they told me directly that my refund was sent to Cross River Bank. Once I had that info, CRB confirmed they received it and gave me the expected timeline (1-3 business days). If they try to refuse, just insist that the IRS already provided the routing number, and you just need to confirm processing. What to Expect: - If CRB releases the money today, it could hit your bank by tomorrow (1/31). - If they take the full processing time, expect it by Saturday (2/1) or Tuesday (2/4). - Check your bank account daily-ACH transfers usually post overnight. Your money isn't lost, it's just processing. Hope this helps anyone else stuck in this frustrating situation!