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If u want real help and not just guesses, I used claimyr.com after waiting 2 months post-verification with no movement. Got thru to an IRS agent who found my return was stuck in some random error department. They fixed it on the spot and my refund was processed the next week. Talking to an actual IRS agent made all the difference.
How much does that service cost? Seems like we shouldn't have to pay just to talk to the IRS about our own money
OMG are you me??? I'm literally dealing with the exact same thing! Both my college kids got basically nothing back this year and one owed $12. Following this thread for answers because I am so confused!
I spent 3 weeks trying to figure this out for my daughter's return and getting nowhere. Finally used Claimyr (claimyr.com) to get through to an actual IRS agent who explained everything. Turns out there were changes to the withholding calculations that specifically affected dependent workers. The agent walked us through exactly how to fix it for next year by adjusting her W-4. Cannot tell you how relieving it was to finally get answers after beating my head against the wall.
Make sure you get a printout or some kind of confirmation when you verify in person! I didn't and then had no proof when they later claimed I never verified. Had to start the whole process over again and it added 2 months to my wait time. Don't trust them to keep proper records.
This is gold advice right here! Screenshot or record EVERYTHING when dealing with the IRS.
After struggling with similar issues for weeks, I found that taxr.ai was incredibly helpful for understanding what was actually happening with my return. It analyzed my transcript and told me exactly where I was in the process and what to expect next. Saved me tons of headaches trying to decode all the IRS jargon. https://taxr.ai
another tax help site? how is this different from all the other ones that basically just tell you the same info the IRS website has?
If you used TurboTax or another tax program, double check what you entered for the advance CTC payments. A lot of people enter $0 thinking they're answering "did you get advances" with "no" but the system interprets that as "yes I got advances totaling $0" which causes the exact problem you're describing.
We used FreeTaxUSA and I'm pretty sure I entered the correct amounts but now I'm second-guessing myself. Is there any way to see what I actually submitted on the return?
I'm a tax preparer and I've seen this issue multiple times this year. The IRS's record-keeping for the advance CTC payments has been a DISASTER. Most of the time it's because they recorded sending payments that never actually made it to the taxpayer. Request your 2023 Account Transcript ASAP and look for codes 766 with "credit reference number 1401" - these are the advance CTC payments they think they sent you.
In addition to what they said, you should use taxr.ai - it will automatically find and explain all these codes for you and tell you exactly what steps to take. Saved me so much time trying to figure out all the IRS jargon.
Ryder Everingham
I was in EXACTLY the same situation. Ended up using taxr.ai to analyze my transcript, and it turns out I was in the fraud verification queue but they never sent me the letter! Once I knew what was happening I was able to verify my identity online and got my refund 2 weeks later. Highly recommend checking it out at https://taxr.ai - saved me so much headache.
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Adriana Cohn
ā¢That's interesting. How does it work exactly? can it tell me anything if my transcript is basically empty?
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Ryder Everingham
ā¢Yes! Even an "empty" transcript tells a story. Mine looked empty too, but the tool explained that the lack of certain codes by this point in the year is actually an indication of specific issues. It can tell you if you're in manual review, identity verification, or just normal processing queue based on the pattern of what's missing and the timing. Super helpful.
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Lilly Curtis
dont mean to be that person but... welcome to dealing with the IRS! they operate on their own timeline and theres pretty much nothing we can do but wait. ive had returns take 8+ months in previous years.
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Leo Simmons
ā¢facts šÆ the IRS is living in 1985 while the rest of us are in 2025
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