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Same thing happened to me last year and i STILL haven't gotten my refund. the IRS is claiming they sent the check but I never received it. Now I'm stuck in this endless loop of trying to get them to trace the check and reissue it. What a nightmare.
You need to request a payment trace. Form 3911. File it ASAP.
17d
Already did that twice. Both times they said they'll look into it and I never hear back. It's been over a year now. š
17d
I just went through this in March. Took exactly 4 weeks and 2 days from the date my bank rejected the deposit until I had the check in my mailbox. The "Where's My Refund" tool never updated to show it was being mailed as a check though - it still showed direct deposit pending until after I actually received the check.
check your transcript on the IRS website to see the DDD (direct deposit date). that's the official date when it should hit. sometimes banks release it early, sometimes right on that date. the turbo email is just their estimate based on that date.
This is good advice. I always check transcript. If you have trouble understanding it though, taxr.ai is amazing for breaking it down. Worth every penny when I was trying to figure out why my refund was delayed.
17d
The IRS and their "processing times" are such a joke. We already overpaid them all year and then we have to wait MONTHS to get our own money back! And don't get me started on how impossible it is to talk to anyone there. The whole system is broken.
Right??? And if you owe them even $1, they want it IMMEDIATELY with interest and penalties! But they can take forever to give us our money back. š
17d
I finally got through to an IRS agent using claimyr.com after trying for weeks on my own. Actually got my issue resolved in one call. Talking to a real person made all the difference.
17d
My dad prepared our tax return this year and we received notification that our refund was approved. I've been checking the IRS2Go app regularly and it says: "Your tax refund is scheduled to be sent to your bank by February 27, 2025. If your refund is not credited to your account by March 4, 2025, check with your bank to see if it has been received." The app shows all three status boxes checked: "Return Received," "Refund Approved," and "Refund Sent." There's also a note that says "Please Note: For refund information, please continue to check here, or visit IRS.gov/Refunds. Updates to refund status are made no more than once a day." Today is March 17 and there's nothing pending in our account yet. No deposit, no pending transactions, nothing. It's been almost three weeks since the IRS claimed they sent the refund to our bank. The app said we should check with our bank if it wasn't credited by March 4, but when I called my bank, they have no record of any pending or rejected deposits from the IRS. Has anyone else experienced this delay? Should we be concerned or is this normal? When can we realistically expect to see the money? Should I contact the IRS directly at this point or keep waiting? I'm getting anxious because we were counting on this refund for some important expenses.
do u have the same bank account as last year? if u changed accounts and didnt update with IRS they might be sending it to the wrong place
We have the same account as last year thankfully
17d
I strongly recommend calling the IRS directly. I was in the same situation - app said one thing, reality was different. After hours of trying to get through the normal channels with no luck, I used claimyr.com to get connected to an agent. Found out my refund had been flagged for additional review due to a mismatch that didn't show on the app at all. The agent fixed it right there on the phone and my refund showed up 3 days later. Talking to an actual person made all the difference.
Does this claimyr service actually work? I've tried calling the IRS so many times and just get disconnected.
17d
Yes it does. I was super skeptical but desperate after trying to call myself for weeks. They actually got me through to a real person within a couple hours. Considering I was waiting on a $4k refund, it was worth every penny to get it resolved quickly.
17d
I just checked my copy of last year's return too and the rejection code Im getting seems bogus. the IRS is such a mess this year. I tried entering $0 as my prior year AGI and for some reason that worked. Refund already approved. š¤·āāļø
Check if your state of residency changed or if you had a name change (like got married). Both of those can cause AGI issues even if the number is correct.
Nope, same name, same state. Nothing changed from last year which is why this is so frustrating!
17d
I think ur being paranoid tbh. They can't just close accounts without notice - thats illegal. If your account is still working then ur fine. People on reddit just love to complain.
Actually they CAN close accounts with minimal notice if you read the terms and conditions. Source: had my account closed last year with just a single email notification that went to spam.
17d
Oh damn for real? Ok maybe I'm wrong then... sorry bout that. Guess I should check my account more carefully too.
17d
Pro tip: do a small test transfer like $1 to another account. If it goes through, your account is still active. Thats the most reliable way to check since the app interface can be misleading.
Smart idea, I'll try that today. Thanks!
17d
I never even got a letter last year. Found out I needed to verify when I called about my delayed refund after waiting 6 weeks. The system is a mess.
That's exactly what I'm afraid of! I don't want to be waiting for a letter that never comes.
17d
Not sure if this is helpful, but I called the Taxpayer Advocate Service when I had issues with identity verification. They couldn't do the verification themselves, but they gave me direct instructions on what to do and it sped things up a lot.
the irs cycle codes on transcripts can tell you when youll be paid. if your cycle code ends in 05, youre a weekly update (thursdays/fridays). if it ends in 01-04, youre a daily update. ppl dont know this but it helps predict when changes will happen to your account
Where do I find the cycle code? Is it labeled as such?
17d
look at your TC 150 code on your account transcript. There will be a number like 20242005 or something similar. last two digits tell you your cycle.
17d
I swear trying to understand IRS transcripts is like trying to read hieroglyphics without the Rosetta Stone š This year I just used taxr.ai because I was DONE trying to figure it out myself. It's insanely good! I use it every week to check for updates.
After all these comments I'm definitely going to check it out. My brain hurts from trying to make sense of all these codes and numbers.
17d
did you get any emails from sbtpg at all? sometimes they send verification requests that go to spam. check all your folders!
Just checked spam and nothing there. The only email I got from them was when I first registered on their site months ago.
17d
Ughhh why does the IRS make everything so complicated?? In 2024 they still can't figure out how to efficiently give people THEIR OWN MONEY back. š¤¦āāļø
My friend works for the IRS and says they're still using computers older than some of their employees lmaooo
17d
meanwhile other countries just do your taxes FOR you automatically. we're so behind
17d
When I had this issue a nice lady at the IRS told me sometimes there's a processing gap between when the IRS issues the refund and when SBTPG actually gets it. Try calling this secret IRS number that's better than the main one: (866) 682-7451 ext 568. Way shorter wait times.
That number doesn't work anymore, they changed their phone system in January. I tried it last week and got an automated message saying the extension doesn't exist.
17d
Question - have you checked the SBTPG site using both mobile and desktop? Their site is janky AF and sometimes shows different info depending on how you access it. On my phone it showed no trace number but on desktop it was there! worth a try
I haven't tried that! Will check on my laptop when I get home. Their mobile site is terrible.
17d
StarSailor}
Instead of stressing about transcript codes, I used taxr.ai and it explained my entire situation. I had the EXACT same issue with the 'non filing' status. The tool told me my return was in manual review and gave me an estimated timeline - which was completely accurate! Saved me so much time trying to decipher these cryptic IRS codes.
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StarSailor}
Lol no, it's just genuinely helpful. IRS issues are super common right now so lots of people are finding solutions that work. You can keep calling the IRS 50 times if you prefer š¤·āāļø
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Zainab Ismail
I actually just checked it out and its legit. I've been trying to understand my transcript for weeks and this explained everything in like 2 minutes. Totally worth it.
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Connor O'Neill
FWIW I had the same thing on my transcript in 2023 and it was because they were still processing my return. It went from "requested for non filing" to "return filed" after about 3 weeks. Try not to panic yet...the IRS is just super backed up.
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