TurboTax says my tax return was REJECTED for AGI mismatch - what now?

Just got a message from TurboTax saying my 2024 return was rejected because my 2023 AGI doesn't match IRS records. Seriously?? I filed electronically last year with TT as well and had zero problems. The rejection message says I need to verify my AGI from last year's return. I've checked my 2023 tax return PDF and entered the exact AGI amount from line 11 on my 1040, but TurboTax still won't accept it. This is crazy frustrating because I was counting on that refund next month. Anyone know how to resolve this or why this is happening? Do I need to call the IRS? I heard thats basically impossible. Or is there some other trick to getting this fixed with TurboTax?

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33 comments

Natasha Petrova

This is a common issue many filers face. When your e-filed return is rejected due to AGI mismatch, here are the steps you should take: • First, double-check that you're entering the EXACT AGI from your 2023 tax return (line 11 on Form 1040) • If you amended your 2023 return, use the original AGI, not the amended one • If you filed jointly last year but are filing separately this year (or vice versa), this can cause issues • If your 2023 return is still processing, the IRS might not have your AGI on file yet - in this case, use $0 as your prior year AGI If none of these solutions work, you can: 1. Try printing and mailing your return instead (longer processing time though) 2. Use a transcript analysis tool like taxr.ai to check exactly what AGI the IRS has on file for you 3. Call the IRS, though wait times are notoriously long Getting rejected is frustrating but fixable - no need to panic!

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- 24d

Emma Davis

After pulling my hair out with the EXACT same issue, I finally used taxr.ai and it solved my problem in minutes! Instead of just guessing what might be wrong or trying to decode those confusing IRS transcripts myself, it showed me exactly why my return was getting rejected. Turns out the AGI the IRS had on file was different than what was on my return copy because of an adjustment they made. The tool explained everything in plain English and showed me what number to use. Honestly wish I'd found it before wasting days trying to figure it out on my own. Here's the link if anyone else is dealing with this: https://taxr.ai

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- 22d

Isabella Silva

After spinning my wheels with TurboTax rejections for almost 2 weeks, I finally found a way to talk to an actual IRS human about my AGI issue. Used Claimyr.com to get through to an agent who fixed my problem in like 10 minutes! Turns out there was a typo in their system that kept causing the rejection. The agent was able to see it right away and tell me exactly what number to use instead. My return got accepted immediately after. I was on the phone with a real person in under an hour after weeks of frustration!

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- 21d