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Mateo Lopez

DEO claim status changed from 'pending-holding' to 'under review' - What does this mean?

I've been checking my CONNECT account daily and noticed my claim status just changed from 'pending-holding' to 'under review' yesterday. It's been in pending status for about 3 weeks now. Does anyone know what 'under review' actually means? Is this progress or am I about to get denied? I was laid off from my restaurant management job in February and I'm getting nervous because my savings are almost gone. The DEO website doesn't explain these status changes at all! Should I be doing something specific at this point?

under review usually means theyre looking at your claim now. mine went from pending to under review for like 10 days then it got approved. but my cousin had his under review for almost a month before getting denied so it could go either way tbh

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Mateo Lopez

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10 days?? I really hope mine doesn't take a month. Did you do anything special during that time or just wait?

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Ethan Davis

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Under' review is generally a step forward in the claim process. It means your claim has moved from the initial queue to active review by a DEO adjudicator. During this phase,'they re verifying your employment history, reason for separation, and earnings. Common reasons for extended review include: 1. Your employer disputed your reason for separation 2.'There s a wage discrepancy between what you reported and employer records 3. You have multiple employers in your base period 4. There are potential eligibility issues requiring fact-finding Best course of action is to check 'your Determination, Pending Issues and Decision' Summary section in CONNECT to see if there are specific issues listed there. Also make sure'you re completing your work search (requirements 5 per) week and claiming weeks ontime.

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Mateo Lopez

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Thank you so much for explaining! I checked the Determination section and there's something called "Adjudication in Process" listed there. It says "Able and Available" next to it. Does that mean they're just verifying I can work?

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Yuki Tanaka

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congrats ur finally moving thru the system!! lol took u long enough. when mine changed to under review it got approved like 3 days later and i got paid the next week. DEO is so random tho!!!

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Ethan Davis

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Each claim is different depending on the circumstances. 'Able and Available' is a standard eligibility review to confirm that you're physically able to work and available to accept suitable employment. Make sure you've clearly indicated you're able and available to work full-time when filing.

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Carmen Ortiz

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From my experience, "under review" means they're actively investigating your claim, which is actually better than being stuck in pending. It could stay in this status anywhere from a few days to several weeks depending on how complicated your case is and their current backlog. When mine was under review for the "Able and Available" issue, it was because I had put some restrictions on what hours I could work (due to childcare). They eventually called me for a fact-finding interview about it. If you have any pending issues listed, that's probably what's being reviewed.

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Mateo Lopez

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That's helpful to know! I don't have any restrictions, so hopefully that part goes smoothly. Did they call you from a regular DEO number? I'm worried about missing their call.

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MidnightRider

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The DEO is a COMPLETE DISASTER!!!! I had "under review" for FIFTY EIGHT DAYS before anything happened!!! They never called, never emailed, nothing! Then one day it just changed to "eligible" with no explanation. The whole time I couldn't get through to ANYONE on the phone - constant busy signals and disconnects!!! The system is BROKEN!!!

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damn 58 days is crazy. did u get backpay for all those weeks at least?

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Andre Laurent

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Have you tried calling them to ask directly? Sometimes they can tell you exactly what's happening with your claim and if there's any additional info they need from you.

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Mateo Lopez

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I've tried calling at least 20 times. Either get a busy signal or it says "all representatives are busy" and hangs up on me. Tried different times of day too.

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When my claim was under review last month, I tried calling DEO dozens of times with no luck - it was incredibly frustrating. I finally used a service called Claimyr (claimyr.com) that got me through to a real person at DEO after trying for weeks on my own. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent I spoke with was able to tell me exactly what was causing my "under review" status (turned out my employer hadn't responded to their inquiry yet) and they escalated my claim. Got approved two days later after being stuck for almost 5 weeks.

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MidnightRider

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Does that service actually work?? I'm still fighting with DEO over some weeks they say I was overpaid from MONTHS ago!

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It worked for me and two others in my apartment complex. They basically keep dialing for you and get you in the callback queue. Made a huge difference after I wasted weeks trying to get through myself.

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Carmen Ortiz

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Able and" Available is actually one of the easier adjudication issues to resolve.'They re just verifying'you re able to work and available for work each week. Make sure all your work search activities are properly documented in the system - that can sometimes speed things up duringreview.

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Mateo Lopez

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I've been logging my 5 work searches each week religiously! I applied to like 8 restaurant management positions last week alone. Hopefully that helps show I'm serious about finding work.

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Ethan Davis

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Based on your situation, here's what I'd recommend: 1. Continue claiming your weeks and doing your work searches 2. Check your inbox in CONNECT daily for any fact-finding questionnaires 3. Verify your contact information is correct in case they try to reach you 4. If you're approaching financial hardship, you might want to try the contact method mentioned above The good news is that "under review" means they're actively working on your claim rather than it sitting in the general queue. If approved, you'll receive payments for all eligible weeks, including the waiting period.

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Mateo Lopez

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Thank you so much for all this information. It's really helping ease my anxiety. I'll keep claiming weeks and watching for messages in CONNECT. If I don't see movement in the next week I'll probably try that Claimyr service someone mentioned just to get some answers.

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I went through the exact same thing last year! My claim was stuck in "pending-holding" for almost a month before changing to "under review." It stayed under review for about 2 weeks, then got approved. The "Able and Available" issue is pretty standard - they just need to verify you're genuinely looking for work and can accept a job if offered. A few tips that helped me during the waiting period: - Keep detailed records of all your job applications (more than the required 5 per week if possible) - Make sure your phone number and email are updated in CONNECT - Check for any messages or questionnaires they might send you - Don't panic if it takes a few weeks - the backlog is real but most legitimate claims do get approved eventually Since you're in restaurant management, you might also want to expand your search to include assistant manager or shift supervisor roles to show you're being flexible. Hang in there - "under review" is definitely progress from where you were!

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