My call reached the EDD help desk. They cannot help me and gave me the same EDD Phone number with prompt numbers 1-3-3-0. The help desk couldn't connect me and I cannot get through using this sequence. The recording says : "We're sorry, the maximum amount of callers has been reached. Please call again later." So I'm back to square one and this app has served no purpose; other than take my money.

I found a way to solve reaching EDD human representative, watch this: https://www.youtube.com/watch?v=nxPzrdFzsQI

Norman, you selected the wrong line when you purchased the callback. If you reach out to the support team by clicking support in the bottom right corner of the page they can help switch that for you.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI