My call reached the help desk. They cannot help me and gave me the same Phone number with prompt numbers 1-3-3-0. The help desk couldn't connect me and I cannot get through using this sequence. The says : "We're sorry, the maximum amount of has been reached. Please call again later." So I'm back to square one and this app has served no purpose; other than take my money.
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Tom Maxon
I found a way to solve reaching human representative, watch this: https://www.youtube.com/watch?v=nxPzrdFzsQI
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Todd Brown
Norman, you selected the wrong line when you purchased the callback. If you reach out to the team by clicking in the bottom right corner of the page they can help switch that for you.
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Tom Maxon
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
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Sara Unger
I feel your frustration Norman - the system is notoriously difficult to navigate and it sounds like you got caught in the endless loop that so many of us face. The 1-3-3-0 rarely works during peak hours. Have you tried calling very early in the morning (around 8:00-8:02 AM) or using the Spanish line option which sometimes has shorter wait times? Also, some people have had success with the 833-978-2511 number instead. Don't give up - many of us have been in your exact situation and eventually got through. Keep trying different strategies and times of day.
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