EDD payment says 'paid' but no Money Network debit card arrived - should I call?

The Money Network debit card usually takes 7-10 business days to arrive after your first payment is processed. If UI Online says 'paid' that's a good sign! They don't send you any notification that the card is coming - it just shows up in a plain envelope that looks like junk mail (be careful not to throw it away!). If it's been more than 2 weeks since the payment status changed to 'paid', then I'd definitely call Bank of America EDD card services at 1-866-692-9374 to check on your card status.

check ur address on ur edd account!!! my card got sent to my old apartment cuz i forgot to update my address when i moved. big headache.

The Money Network debit card system replaced the old Bank of America EDD cards in July 2024. Your first payment will come on the physical card, but for future payments you should set up direct deposit once you receive and activate your card. The initial card can take up to 10 business days (two weeks) to arrive. If it's been more than two weeks since your payment was marked 'paid' in the system, you should definitely call EDD. The problem is getting through... I spent 3 days trying to reach them about my card issue last month.

Same thing happened with my girlfriend's claim. Her payment showed 'paid' for almost 3 weeks before the card came. The envelopes really do look like junk mail - plain white envelope with minimal markings. Just hang tight, it's probably on the way!

If it says paid but no card after 2 weeks, use Claimyr to get through to an EDD agent. I was in your exact situation - payment said paid but no card after 15 days. Tried calling myself but couldn't get through. Used Claimyr and they got me connected to an EDD rep in about 20 minutes. The rep confirmed my address was correct and expedited a new card to me. Worth it to avoid waiting another 7-10 days for a replacement. Check out their demo video: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km or just go to claimyr.com

There are three important things you should know about the Money Network debit cards: 1. They come in plain white envelopes that look like junk mail - many people throw them away by accident 2. If it's been more than 10 business days since your payment was marked 'paid', you should contact EDD 3. After you get your card, immediately set up direct deposit to your bank account for faster access to future payments Also, check your UI Online profile to ensure your mailing address is correct. If you need to call EDD, be prepared to spend several hours attempting to get through. Best times to call are Tuesday-Thursday right when they open at 8am.

This happened to me too! The stupid card took FOREVER to arrive and there was NO tracking information or any way to know when it would come. EDD is so incompetent!!! Why can't they just use direct deposit from the beginning like a normal organization? I had to borrow money from my parents to cover rent while waiting for this mysterious card to appear. It's ridiculous how they leave people hanging without access to their benefits!

Quick update for everyone: As of July 2025, new claimants who provide banking information during their initial application CAN receive their first payment via direct deposit. This changed last month. However, if you didn't provide bank info during your initial application (like the original poster), then you'll still receive the Money Network card for your first payment, and can set up direct deposit after that. OP - if tomorrow is day 15 since the payment was marked 'paid,' you should definitely call. The card should arrive within 10 business days maximum.

Hey Elijah! I went through this exact same situation about 6 months ago. The waiting is super stressful, especially when rent is due! A few tips from my experience: 1) Check with your mail carrier or apartment office if you live in a complex - sometimes these cards get misdelivered or held up, 2) The Money Network customer service line (1-866-544-7681) can sometimes tell you if a card was issued and the date it was mailed, even before calling EDD, and 3) If you're really in a bind financially, some local food banks and community organizations have emergency assistance programs while you wait. Don't be afraid to ask for help - that's what these programs are for! The card will come, it's just a matter of when.

Hey Elijah! I just went through this exact same situation about 3 months ago. The waiting is absolutely nerve-wracking, especially when you're counting on that money for rent! Here's what I learned: First, definitely check your mail very carefully - that plain white envelope really does look like junk mail. Second, if you have a mailbox at an apartment complex, sometimes check with the office because these cards occasionally get mixed up or held. Third, you can actually call Money Network directly at 1-866-544-7681 to check if your card was issued and when it was mailed - this might be faster than trying to get through to EDD. In my case, the card took 12 business days to arrive, which was right at the edge of the normal timeframe. Hang in there - it's coming! And once you get it, definitely set up direct deposit right away so you don't have to go through this stress again.

I'm dealing with the exact same issue right now! Filed my claim in February, got my first payment marked as "paid" 11 days ago, but still no card. It's so stressful not knowing when it'll arrive. I've been checking my mail obsessively every day. Reading through these comments is really helpful - I didn't realize the envelope would look like junk mail or that I could call Money Network directly. I'm going to try calling them tomorrow before attempting to get through to EDD. Thanks everyone for sharing your experiences, it makes me feel less alone in this frustrating process!

I went through this same nightmare last year! Here's what worked for me: First, try calling Money Network at 1-866-544-7681 early in the morning (around 8am) - they can tell you if your card was issued and when it shipped, which is way easier than getting through to EDD. Second, if you live in an apartment complex, definitely check with your leasing office - my card got delivered to the wrong unit and sat there for a week! Third, the envelope really is super plain - it just says "Cardholder Services" with no EDD branding. If it's been 14 days and you still don't have it by Monday, you can also try going to your local EDD office in person if there's one near you. Sometimes that's faster than the phone. Don't panic yet - 99% of the time these cards do show up, they're just slower than anyone wants them to be!

I actually work for a local community organization that helps people navigate EDD issues, and I see this situation constantly. Here are a few additional tips that might help: 1) If you're really in a financial bind while waiting, many local 211 services can connect you with emergency rental assistance or food banks - just dial 2-1-1 from any phone. 2) Once you do get your card, activate it immediately online or by phone before trying to use it - unactivated cards get declined. 3) The Money Network app is actually pretty decent for checking your balance and transaction history once you're set up. 4) Be aware that there's usually a small fee ($1.50 I think) for ATM withdrawals, but you can avoid this by getting cash back at grocery stores. The waiting period is definitely the worst part of the whole process, but hang in there - your card is almost certainly on its way!

I'm dealing with this exact same situation right now! My payment has been showing "paid" for 12 days and I'm starting to get really anxious about when the card will arrive. Reading through all these comments has been incredibly helpful - I had no idea the envelope would look like junk mail or that Money Network has their own customer service line. I'm definitely going to try calling 1-866-544-7681 tomorrow morning before attempting the EDD phone maze. It's so frustrating that they don't give you any tracking info or timeline when the card ships. For anyone else going through this - it sounds like most cards arrive between 10-14 business days, so I'm hoping mine shows up in the next few days. Thanks to everyone who shared their experiences, it really helps to know we're not alone in this stressful waiting period!

I went through this exact situation about 4 months ago and I totally understand the stress you're feeling! Here's what I learned from my experience: First, try calling Money Network directly at 1-866-544-7681 - they can actually tell you if your card was issued and shipped without having to deal with EDD's phone system. Second, watch your mail super carefully because that envelope really does look like credit card junk mail - it's just a plain white envelope with minimal text. Third, if you live in an apartment complex, definitely check with your leasing office since these sometimes get misdelivered. In my case, the card took exactly 13 business days to arrive, so you're right at the normal timeframe. One last tip - once you get the card, set up direct deposit immediately through the Money Network website so you never have to go through this waiting period again. The card is almost certainly on its way to you!

Hey Elijah! I just went through this exact same thing about 2 months ago and I totally feel your stress about rent being due. Here's what helped me: Call Money Network directly at 1-866-544-7681 first thing in the morning - they can tell you if your card was issued and when it shipped, which is way faster than trying to get through EDD's nightmare phone system. Also, if you're really in a bind financially while waiting, don't hesitate to reach out to local food banks or call 211 for emergency assistance resources. The waiting is the absolute worst part, but at 14 days you're right at the normal timeframe. My card showed up on day 16 in a super plain envelope that I almost threw away thinking it was credit card spam. Hang in there - your money is coming!

I'm going through this exact same situation right now! My payment has been showing "paid" for 13 days and I'm getting really worried since I need the money for bills this week. Reading through all these comments has been so helpful - I had no idea about calling Money Network directly at 1-866-544-7681 or that the envelope looks like junk mail. I'm definitely going to try calling Money Network first thing tomorrow morning before dealing with EDD's phone system. It's crazy how they don't provide any tracking or timeline when the card ships! For anyone else in this boat, it sounds like most people get their cards between 10-14 business days, so hopefully we're all just at the end of the normal waiting period. Thanks to everyone sharing their experiences - it really helps to know I'm not the only one dealing with this stressful situation!