EDD claims certified since May but no payments - mortgage due with huge late fee

Unfortunately this is happening to a lot of people right now. They're having serious backend processing issues after their system update in June. It's called a 'false certification status' where the system marks weeks as certified but they never actually get processed into the payment queue. When you call, request to speak specifically with a Tier 2 specialist who can manually push your certifications through - regular agents don't have that access. Also, immediately submit a formal request for back payment through your UI Online account under 'Contact EDD' and select 'Where is my payment?' as the reason. This creates a paper trail. The mailed forms are just their standard response, but honestly those can take 3-4 weeks to process once you send them back.

hve this EXACT same problm!! been certifyn since april and last 5 wks showng as certified but $0 paid out. EDD is such a joke rn... they told me to wait another 10 days but my landlord aint waiting!! did they tell u WHY the system is messd up?? so frustrating!!

I went through this nightmare back in February. The online system showed all my weeks certified but no payments for almost 2 months! What actually fixed it was using Claimyr to get through to a tier 2 specialist (regular reps couldn't help). The service connected me to EDD in about 15 minutes when I'd been trying for days on my own. The specialist manually pushed through all my pending payments and they hit my account within 48 hours. Website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km - definitely worth it when you're facing late fees and need to get it resolved ASAP.

What specific type of UI claim do you have? Regular UI or a PUA extension? This makes a difference in how your certification issues are handled. Also, when you log into UI Online, does it show your certifications as 'Paid' but with $0, or does it show 'Pending'? There's a big difference between these statuses technically. For mortgage issues, you should immediately contact your mortgage servicer and request a hardship forbearance due to unemployment payment delays - most are required to offer this option without late fees if you do it BEFORE the payment due date. Keep detailed records of all EDD communications including rep names, ID numbers, and call reference numbers.

THE EXACT SAME THING HAPPENED TO ME!!! It's because their stupid system update in June messed everything up!! Paper forms are USELESS - they just say that to get you off the phone. I waited 3 weeks for mine and they never came!!! You need to talk to a tier 2 specialist and have them manually release the payments. Regular phone agents CAN'T DO ANYTHING to help with this specific problem!!!

I think there might be a misunderstanding here. When you certify for weeks, there are actually three statuses: 'Certified' (which just means you submitted it), 'Processed' (which means EDD reviewed it), and 'Paid' (which means money is being sent). It sounds like you're stuck at the first stage. This happens when there's an eligibility issue that needs review but the system doesn't properly flag it. Have you checked under 'Notifications' in your UI Online account? Sometimes they put messages there about issues without actually sending you an email or text alert. Also, ask specifically about any 'pending determination' on your account.

just went thru this!! call the 2511 number not the 5616 one. 5616 reps r useless for this problem. and call exactly at 8:02am not 8:00 (everyone calls at 8 sharp). ask SPECIFICALLY for tier 2 or claim specialist. dont waste time with regular reps. took me 3 weeks to figure this out but finally got paid last friday after the specialist fixed it. good luck!!

Just to follow up on this thread - the system update issue affecting certifications is specifically related to how the EDD database processes consecutive certifications. Some accounts are getting caught in what they call a 'certification loop' where the UI Online interface shows successful submission but the backend payment processing system never receives the data. The only permanent fix is getting a tier 2 specialist to manually break the loop and reprocess your certifications. For your mortgage issue, definitely request the hardship forbearance as suggested above, but also get documentation from EDD about the system issue to support your claim. A Tier 2 specialist can provide an official notice of payment delay that most mortgage companies will accept.