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EDD suddenly showing 'pending' status with 'problem needs to be reviewed' message - what happened?

I've been certifying for about 3 months now with zero issues - payments always hit my account within 48 hours. But this week when I certified, both weeks suddenly switched to 'pending' status. When I called the automated line, it said there's a 'problem that needs to be reviewed by EDD staff.' No explanation whatsoever. I haven't changed anything in my certifications, still looking for work the same way, and didn't have any income to report. My mortgage is due next week and I'm seriously freaking out. Has this happened to anyone else out of nowhere? Do I just wait or is there something I should be doing? The uncertainty is killing me!

This exact thing happened to me back in February. Turned out they were doing a random eligibility review. I had to wait for an interview but never got a call/letter about when it would happen. Your claim might be flagged for a quarterly review - they sometimes check to make sure you're still eligible. You should get a notice in the mail within 10 days explaining what the issue is.

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Ravi Malhotra

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Oh great... more waiting. Did you have to do anything special during this review? And how long did your payments stay pending? I'm getting really nervous about bills coming up.

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Omar Hassan

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mine went to pending too last month!!!! its probly identity verification they do it random sometimes especially if u moved or changed ur bank info recently

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Ravi Malhotra

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I didn't change anything though - same address, same bank account. That's what's so frustrating, there's no apparent reason for this to suddenly happen.

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Chloe Robinson

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This is standard procedure. EDD regularly flags claims for eligibility determinations, especially around your benefit year quarter mark. When this happens, your payments go to pending until they verify your continued eligibility. There are several reasons this might happen: 1. Quarterly wage review where they check if you've had unreported earnings 2. Random verification of your work search efforts 3. Questions about availability for work 4. Identity verification check You should receive a notice in your UI Online inbox or by mail explaining what specific issue they need to review. If you don't see anything in your inbox, you really need to speak with an EDD representative to find out exactly what's happening with your claim.

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Ravi Malhotra

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Thank you for explaining this. I've been checking my UI Online inbox obsessively but there's nothing new there. I guess I need to somehow get through to a rep. I've been calling but can't get through - just keep getting the 'too many callers' message and then it hangs up.

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Diego Chavez

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They ALWAYS do this!!! The EDD system is designed to randomly flag accounts and make people wait for $$ even when nothing changed. It's their way of making sure people aren't committing fraud but it punishes everyone. I bet you'll be stuck in pending for at least 3 weeks unless you can get someone on the phone.

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NeonNebula

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This is exactly right. Had same issue in January. Was pending for almost a month before I finally got it resolved. The system is broken.

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I had this happen to me last month and I discovered a trick to getting through to a representative! I was going crazy with bills piling up and no way to talk to anyone. After trying for days to get through, I found this service called Claimyr (claimyr.com) that helps you get connected to an EDD rep. It basically holds your place in line and calls you when it's your turn. You can see how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km I was super skeptical at first but it actually worked - got through to someone who could see exactly what was flagged on my account (in my case it was a wage verification issue). The rep cleared it up and my pending payments switched to paid within 48 hours. Seriously worth it because otherwise you could be waiting weeks for them to get around to your claim.

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Ravi Malhotra

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Thank you! I'll check this out. I've been trying to call constantly for the past two days and can't get through. At this point I'll try anything because I need to know what's going on with my claim.

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Sean Kelly

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did u say anything different on ur last certifications??? sometimes even a tiny thing can trigger a flag like if u said no to looking for work or if u reported any income at all even just a few $$$

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Ravi Malhotra

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No, that's why I'm so confused. Answered everything exactly the same as I always do - yes to looking for work, no to refusing work, no to working or earning income, etc. Nothing changed from my previous certifications that all went through fine.

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Just a heads up - after you find out what the issue is, make sure you keep certifying for benefits every two weeks even while the review is happening. A lot of people stop certifying while pending and that creates even more problems. Keep doing your work search and documenting everything too, as they might ask for proof during the review.

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Ravi Malhotra

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That's good advice, thank you. I'll definitely keep certifying on time. I've been keeping detailed records of my job search too, so hopefully that will help if they ask for it.

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Omar Hassan

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good luck!!! the system is so frustrating sometimes!!! hope u get ur money soon!

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Ravi Malhotra

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UPDATE: I tried that Claimyr service and actually got through to someone! The EDD rep told me my account was flagged for a random eligibility interview (just like someone mentioned above). Apparently they're checking if I'm still actively looking for work. She scheduled me for a phone interview next Tuesday and said my payments should switch to paid soon after if everything checks out. Just wanted to update in case anyone else runs into this same issue!

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Chloe Robinson

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Great news! For the eligibility interview, have your work search records ready and be prepared to explain your job search efforts in detail. They'll want to know what specific employers you've contacted, positions you've applied for, and any follow-up you've done. As long as you've been conducting a legitimate work search, you should be fine. Good luck with the interview!

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