EDD Money Network card received but no payments since mid-February - claim still active

same here!!! had my card for like a month and NOTHINGGGGG. this system is completely broken, i swear they do this on purpose

There are a few things that could be happening here: 1. Did you receive any notification that your payment method was successfully changed in the system? Sometimes there's a delay between requesting the card and the system actually routing payments to it. 2. Check if there's a hold on your claim - even though it shows active, there might be an identity verification or quarterly review happening. 3. The Money Network app sometimes doesn't update in real-time. Have you tried calling the Money Network customer service directly? Their number should be on the back of your card. 4. If your UI Online shows payments as 'paid' but they're not on your card, there might be a routing issue that only an EDD rep can fix.

wait are u checking the rite account? money network has this weird thing where sometimes u need to check ur "prepaid account" not ur "checking account" in the app. i was freaking out for days til i realized i was looking at the wrong screen lol

I had this EXACT same problem last month. Turns out my payments were going to my old direct deposit account for 3 weeks after I got my Money Network card. EDD doesn't automatically switch your payment method when they send you a card - you have to explicitly change it in your UI Online account under "Payment Preferences." Check your old bank account to see if the payments landed there instead of on your card. If not, you definitely need to talk to an EDD rep because something else is wrong.

Your situation is unfortunately common when switching payment methods with EDD. For future reference, here's what needs to happen: 1. Request Money Network card 2. Activate card when received 3. Log into UI Online and navigate to "Payment Preferences" 4. Select "Debit Card" instead of "Direct Deposit" 5. Save changes and wait for confirmation Without step 4, payments will continue going to whatever method was previously set up. At least now you know where your money is! If you do need to speak with EDD about any other issues, I've had great success using Claimyr (claimyr.com) to get through to a representative. They have a service that connects you directly instead of dealing with the busy signals. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

I used Claimyr last month when I was desperate after trying for 2 weeks to reach someone. Got through in about 20 minutes. Worth it for me because I was missing payments, but yeah it sucks we have to resort to this.

Wait so EDD wont automaticaly switch ur payments to the new card?????? thats the stupidest thing ive ever heard omg. why even send people cards if they dont work with out extra steps??

glad u found ur $$$! edd really needs to make this stuff clearer, like maybe put instructions IN the envelope with the card?? seems like such an obvious thing

This is such a common issue and it's ridiculous that EDD makes it so confusing! I went through the exact same thing a few months ago - got my Money Network card, activated it, and then waited weeks wondering where my payments were. Turns out they were still going to my old bank account the whole time because I didn't know I had to manually change the payment preference in UI Online. For anyone else reading this thread who might be dealing with the same problem: definitely check your old bank account first before panicking. Then log into UI Online, go to "Payment Preferences" and make sure you select "Debit Card" instead of "Direct Deposit." It's not automatic at all, which is super misleading. The whole system really needs better communication - they should include clear instructions with the card or at least send an email explaining the next steps. So many people get stuck in this exact situation!

This exact thing happened to my neighbor last year! She was so stressed thinking EDD had stopped her payments completely. Turns out she needed to call both EDD AND Money Network to make sure everything was linked properly on both ends. Sometimes there's a disconnect between the two systems even after you change your payment preference in UI Online. If your payments are still going to your old account after you switch the preference, try calling Money Network first (way easier to get through than EDD) and ask them to verify that your SSN and claim info is properly linked to your card. They can usually tell you if there's a technical issue preventing the payments from routing correctly. Also heads up - even after you properly switch everything over, it can take 1-2 certification cycles for the change to fully take effect. The system is just painfully slow with updates!