Disqualified for EDD but still able to certify - should I continue certifying?
I just got this letter from EDD saying I'm disqualified for benefits (no explanation why), but the weird thing is my UI Online account is still letting me certify for weeks. I don't have a job right now and really need the money. I'm super confused about what to do. If I keep certifying even though I got the disqualification letter, could I get in trouble later? Will they make me pay everything back? Or should I just ignore the letter and keep certifying as long as the system lets me? My rent is due next week and I'm freaking out!!
36 comments


Zara Ahmed
You need to appeal the disqualification ASAP! There should be instructions on the disqualification notice about how to appeal. You have only 30 days from the date on the letter to file your appeal. In the meantime, yes, you should continue certifying for every eligible week even while disqualified. This protects your right to receive backpay if your appeal is successful. Make sure you're answering all certification questions honestly and documenting your work search activities.
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Sean O'Connor
•Thank u for responding! The letter says something about section 1253(a) of the UI code. Does that help explain why I was disqualified? Im gonna appeal today but im scared bcuz i dont know what i did wrong 😫
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Luca Conti
same thing happened 2 me last month!! keep certifying 100%! my letter had some code about availability for work but i was available! after 3 weeks they fixed it without me doing anything lol. might just be a system glitch tbh
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Nia Johnson
•NOT TRUE! System glitches don't just fix themselves with EDD. They NEVER reverse disqualifications automatically. I've been dealing with these clowns for MONTHS and they love leaving people hanging. OP needs to appeal AND keep calling until they get answers! Don't give false hope!!!
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CyberNinja
Section 1253(a) typically means they believe you weren't able and available for work. Did you indicate on any certification that you were sick, out of town, or not looking for work? Or maybe you didn't list your work search activities? Definitely appeal AND continue certifying, but here's a tip for actually reaching EDD: use Claimyr.com to get connected to an EDD representative without the endless redial nightmare. I was in your exact situation and wasted days trying to talk to someone until I found their service. They have a video that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Getting through to an actual agent is key to resolving disqualification issues.
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Sean O'Connor
•OMG yes I think thats it! I put that I had a doctors appointment one day and couldn't look for work that day but I was available all the other days that week. I didnt know that would disqualify me completely! Im gonna check out that service, I tried calling 8 times today and couldnt get through.
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Mateo Lopez
I want to clarify some information here. A single doctor's appointment shouldn't cause disqualification under 1253(a) unless you certified that you were unable to work for the entire week. The disqualification notice should provide more specific details about why they determined you weren't able and available for work. Here's what you should do: 1. Continue certifying for benefits (as others have mentioned) 2. File your appeal using the DE 1000M form 3. Include documentation showing you are able and available for work 4. Contact EDD to understand exactly why you were disqualified 5. In your appeal, explain your situation clearly and provide evidence The appeal hearing will be scheduled within a few weeks. If you win, you'll receive all back payments for weeks you properly certified.
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Aisha Abdullah
•ya but what if they certified wrong for other weeks too? my cousin got disqualfied bc he said he was sick for 2 days but then they checked his other weeks and found more problems and he had to pay back like $4000
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Ethan Davis
I got disqualified once but it was because I accidentally said I wasn't looking for work when I actually was. Make sure you read the letter carefully! Sometimes they don't explain it clearly but the reason is hidden in there somewhere. Just keep calling them every day too because sometimes the first person you talk to doesn't know how to fix it.
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Zara Ahmed
•That's a good point. The disqualification code is important, but the specific facts matter too. Always read the entire notice carefully and look for any details about why they made their determination. These details will be critical for preparing your appeal.
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Luca Conti
did u check ur inbox in UI Online? sometimes they send u messages there that explain stuff better than the letters
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Sean O'Connor
•I checked and theres nothing there! Just the same generic message about certifying for benefits. So frustrating!!
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Nia Johnson
Just to be CRYSTAL CLEAR: if you keep certifying while disqualified and your appeal FAILS, you WILL have to pay back EVERY PENNY they paid you after the disqualification date! EDD loves to set these traps - they let you certify knowing full well they'll hit you with an overpayment notice later. Then they add penalties and interest. The system is DESIGNED to screw claimants! Been there, done that, got the garnished wages to prove it. 🤬
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Mateo Lopez
•While it's true that unsuccessful appeals can result in overpayment notices, continuing to certify is still the recommended approach. If you don't certify during the appeal period and later win your appeal, you won't be able to retroactively certify for those weeks. The key is ensuring your appeal is well-prepared with proper documentation to address the specific reason for disqualification.
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Sean O'Connor
UPDATE: I managed to get through to EDD this morning! The rep explained that I was disqualified because on my certification for the week ending 5/24, I checked YES to the question "Was there any reason you could not accept full-time work each workday?" because of that doctor appointment. She said I should have marked NO since a single appointment doesn't make me unavailable for the whole week. I filed my appeal online and included a letter explaining the misunderstanding. The rep said to keep certifying while the appeal is pending. Thank you all for your help! Now just waiting for the appeal process...
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Zara Ahmed
•That's great news! For your appeal, make sure to clearly explain that you misunderstood the question and that a single doctor's appointment didn't affect your overall availability for work that week. If possible, include documentation showing you were actively looking for work during that period. Your chances of winning this type of appeal are actually quite good since it was clearly a misunderstanding about how to answer the certification questions.
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Olivia Martinez
•This is exactly why those certification questions are so confusing! I made a similar mistake when I first started claiming - marked YES for being unable to work because I had a dentist appointment for 2 hours on a Tuesday. Got flagged immediately. The questions are worded in a way that makes you think ANY unavailability means you should answer YES, but they really want to know if you were unavailable for FULL-TIME work for the ENTIRE week. Glad you got it sorted out! Your appeal should definitely go through since you can prove it was just a misunderstanding about the question.
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Kaitlyn Otto
This is a perfect example of why EDD's certification questions are so poorly designed! I'm a newcomer here but I've been reading through similar cases, and it's shocking how many people get disqualified for simple misunderstandings about those confusing questions. @Sean O'Connor - I'm really glad you got through to someone and figured out what happened. Your situation gives me hope because I'm dealing with something similar right now. I answered one of those availability questions wrong too because I thought being at a job interview for 3 hours meant I couldn't accept "full-time work" that day. For anyone else reading this thread - it seems like the key takeaway is that these questions are asking about your OVERALL availability for the week, not whether you had any brief periods where you couldn't work. The wording is so misleading! Thanks everyone for sharing your experiences, it's really helpful for those of us trying to navigate this system.
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Mateo Rodriguez
•@Kaitlyn Otto Welcome to the community! You re'absolutely right about how confusing those certification questions are - they really should rewrite them to be clearer. A job interview definitely shouldn t'count as being unavailable for work since that s'literally part of looking for work! Have you already filed an appeal for your situation? Based on what happened with Sean, it sounds like these types of misunderstandings about the availability questions have a good chance of being overturned on appeal. The key seems to be explaining that you misunderstood what they were asking and providing evidence that you were actively job searching. Hope you get it resolved quickly!
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Miguel Castro
As someone new to this community, I want to thank everyone for sharing their experiences - this thread has been incredibly helpful! I'm currently dealing with my own EDD disqualification issue and was feeling completely lost until I read through all these responses. @Sean O'Connor - I'm so relieved to see your update that you got through to EDD and figured out the problem! Your situation really highlights how poorly worded those certification questions are. I made a similar mistake recently when I answered YES to being unable to accept full-time work because I had a family emergency that took up most of one morning. I thought any unavailability meant I should answer YES, but now I understand they want to know about your overall weekly availability. The advice here about continuing to certify while appealing seems consistent across everyone's experiences. I'm going to file my appeal this week and keep documenting everything. Does anyone know approximately how long the appeal process typically takes? I'm worried about my finances lasting that long, but it sounds like it's the only real option to get this resolved properly. Thanks again to everyone who shared their stories - it's made me feel much less alone in dealing with this confusing system!
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Carmen Ortiz
•@Miguel Castro Welcome! I m'new here too and this thread has been such a lifesaver. From what I ve'been reading in other posts on this community, EDD appeals usually take anywhere from 4-8 weeks depending on how backed up they are. Some people have mentioned it can be longer if there are complications, but the good news is that if you win your appeal, you ll'get backpay for all the weeks you properly certified during the waiting period. I m'in a similar boat - got disqualified for what seems like another one of these certification question misunderstandings. It s'honestly ridiculous how many people are getting tripped up by the same poorly worded questions! The fact that @Sean O Connor'was able to get it resolved gives me hope that these types of appeals have a decent success rate. One thing I learned from reading through other threads here is to be really detailed in your appeal letter about exactly what happened and why you answered the way you did. Document everything and keep copies of all your communications with EDD. This community has been amazing for getting real advice from people who ve'actually been through this process!
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Dylan Cooper
As a newcomer to this community, I want to echo what others have said about how confusing EDD's certification questions are! I've been lurking here for a while trying to understand the system, and this thread really shows how many people get caught up by the same misleading wording. @Sean O'Connor - Your update is so encouraging! It's crazy that a single doctor's appointment can trigger a disqualification, but I'm glad you were able to get clarification from an actual EDD rep. The fact that they told you to keep certifying during the appeal gives me confidence that this is the right approach. For anyone else reading this who might be new like me - it seems like the pattern here is: 1) Don't panic if you can still certify after getting disqualified, 2) File your appeal ASAP (within 30 days), 3) Keep certifying to protect your right to backpay, and 4) Document everything. The availability questions really need to be rewritten to be clearer about whether they're asking about brief appointments vs. overall weekly availability. Thanks to everyone sharing their experiences - it's incredibly valuable for those of us trying to navigate this system for the first time!
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Andre Lefebvre
•@Dylan Cooper Thanks for summarizing those key steps so clearly! As another newcomer, I ve'been following this thread closely and it s'been such a relief to see real people sharing their experiences with these EDD issues. The pattern you identified is really helpful - I was panicking when I got my disqualification letter but could still certify online, thinking it was some kind of system error. Now I understand that s'actually normal and I should keep certifying while I appeal. What struck me most about @Sean O Connor's'situation is how a simple misunderstanding about one question can derail everything. It makes me wonder how many people just give up instead of appealing because they think they did something seriously wrong. The certification questions really are poorly designed - they should clearly state whether they re'asking about brief unavailability vs. being completely unable to work for the entire week. I m'planning to file my appeal this week after reading through everyone s'advice here. This community has been invaluable for understanding that these disqualifications often come down to question interpretation rather than actual eligibility issues. Thanks to everyone for sharing their knowledge and experiences!
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StarStrider
As a newcomer to this community, I'm really grateful for this detailed thread! I just received my own disqualification notice yesterday and was completely panicking until I found this discussion. @Sean O'Connor - Your experience with the doctor's appointment question is almost identical to what happened to me. I marked YES to being unable to accept full-time work because I had a dentist appointment that lasted 2 hours on a Wednesday. Like you, I thought ANY unavailability meant I should answer YES, but now I see these questions are asking about overall weekly availability. The advice everyone has given about continuing to certify while appealing seems consistent and reassuring. I was worried that certifying after getting disqualified might make things worse, but it sounds like it's actually necessary to protect your rights if the appeal succeeds. What really bothers me is how many people are getting tripped up by the exact same wording issues. EDD should definitely clarify these certification questions - it's ridiculous that routine medical appointments or job interviews can trigger disqualifications based on question misunderstandings. I'm going to file my appeal today and keep detailed records of everything. Thank you all for sharing your experiences and making this process feel less overwhelming!
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Nina Chan
•@StarStrider Welcome to the community! I'm also new here and have been following this thread closely - it's amazing how many of us have been caught by these same confusing certification questions! Your dentist appointment situation sounds exactly like what happened to @Sean O'Connor with his doctor's appointment. I think what's most frustrating is that we're all trying to be honest and follow the rules, but the questions are worded in such a misleading way. A 2-hour dentist appointment shouldn't disqualify anyone from unemployment benefits, especially when you're available for work the other 38+ hours of that week! The consistent advice from everyone here about filing appeals and continuing to certify seems really solid. From what I've been reading in other threads on this community, these types of "availability question misunderstanding" appeals actually have pretty good success rates because it's clear that people aren't trying to commit fraud - they just interpreted the questions differently than EDD intended. Good luck with your appeal! It sounds like we're all in similar boats and hopefully we can get these resolved quickly. This community has been such a lifesaver for understanding that we're not alone in dealing with these issues.
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Oscar Murphy
As someone completely new to this community and the EDD system, this entire thread has been both eye-opening and reassuring! I just started my unemployment claim last week and hadn't even thought about how tricky those certification questions could be until reading everyone's experiences here. @Sean O'Connor - I'm so glad you got your situation resolved! Your story really highlights how important it is to understand what EDD is actually asking in those questions. The fact that a routine doctor's appointment can trigger a disqualification if you interpret the question wrong is honestly terrifying for someone like me who's just starting this process. What strikes me most is how many experienced community members are saying the same thing - continue certifying during appeals and document everything. That seems to be the golden rule here. I'm definitely going to be extra careful about how I answer those availability questions now that I understand they're asking about overall weekly availability rather than any brief periods of unavailability. Thanks to everyone who shared their stories and advice. This community seems like an incredible resource for navigating what appears to be a very confusing and poorly designed system. I feel much more prepared now to handle my own certifications going forward!
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KhalilStar
•@Oscar Murphy Welcome to the community! I m'also brand new here and this thread has been absolutely invaluable for understanding how tricky the EDD system can be. Like you, I had no idea how easily those certification questions could trip people up until reading through everyone s'experiences. What really gets me is that we re'all honest people trying to do the right thing, but EDD s'poorly worded questions are creating these gotcha "situations." It s'almost like they re'designed to catch people in technicalities rather than actually determine if someone is genuinely looking for work and available. The consistency of advice from experienced members here - especially about continuing to certify during appeals - gives me a lot of confidence that this community really knows what they re'talking about. @Sean O Connor's'success story and the detailed explanations from people like @Zara Ahmed and @Mateo Lopez show that these misunderstanding-based disqualifications can definitely be overturned with proper appeals. I m'definitely going to bookmark this thread as a reference for my own certifications. The key takeaway seems to be: those availability questions are asking about your OVERALL weekly availability, not whether you had any brief appointments or commitments. Thanks for being part of this supportive community!
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Andre Rousseau
As a newcomer to this community, I want to thank everyone for this incredibly detailed and helpful thread! I just found this community after getting my own EDD disqualification notice last week, and reading through all these experiences has been such a relief. @Sean O'Connor - Your update about figuring out the doctor's appointment question issue gives me so much hope! I'm dealing with what sounds like the exact same problem - I marked YES to being unable to accept full-time work because I had a job interview that lasted 3 hours on a Friday. Like everyone else here, I thought ANY time you couldn't work meant you should answer YES, but now I understand they want to know about overall weekly availability. The consistent advice from experienced members about filing appeals within 30 days and continuing to certify is really reassuring. I was terrified that certifying after being disqualified would get me in more trouble, but it sounds like it's actually the smart move to protect your backpay rights if the appeal succeeds. What really frustrates me is seeing how many people are getting caught by these same poorly worded questions! A job interview should definitely not disqualify someone - that's literally part of actively looking for work! EDD really needs to rewrite these certification questions to be clearer about what they're actually asking. I'm filing my appeal today and will keep detailed documentation of everything. Thank you all for creating such a supportive space where people can share real experiences and get practical advice!
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Emma Bianchi
•@Andre Rousseau Welcome to the community! I m'also completely new here and just started reading through this thread after getting my own disqualification notice. Your job interview situation is actually even more frustrating than the medical appointment examples because you were literally doing exactly what EDD wants unemployed people to do - actively looking for work! It s'incredible how many of us newcomers are all dealing with the same issue. I m'starting to think EDD s'certification questions are intentionally confusing to create these technicality-based disqualifications. The fact that so many honest people are getting tripped up by the same wording problems shows this is a systemic issue with how the questions are designed. Reading through @Sean O Connor's'success story and all the detailed advice from experienced members like @Zara Ahmed has given me confidence that these appeals can definitely work when it s'clearly just a question interpretation issue. The key seems to be explaining in your appeal that you misunderstood what they were asking and providing evidence that you were actively job searching. Good luck with your appeal! It sounds like we re'all in similar situations and hopefully the appeals process will recognize that spending 3 hours at a job interview doesn t'make someone unavailable "for full-time work for" an entire week. This community has been amazing for understanding we re'not alone in dealing with these confusing EDD issues!
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Ava Kim
As a newcomer to this community, I want to add my voice to thank everyone for sharing such detailed experiences in this thread! I just received my own disqualification notice two days ago and was completely lost until I found this discussion. Reading through @Sean O'Connor's journey from panic to resolution has been incredibly reassuring. Like so many others here, I think I fell into the same trap with those confusing certification questions. I marked YES to being unable to accept full-time work because I had a medical procedure that took up most of one morning, thinking that any unavailability meant I should answer affirmatively. What's striking is how many newcomers like myself are commenting with nearly identical situations - medical appointments, job interviews, brief family emergencies - all triggering disqualifications because of how those questions are worded. It really seems like EDD needs to completely rewrite those certification questions to clearly distinguish between brief, legitimate commitments and actually being unavailable for work for an entire week. The consistent advice from experienced community members about filing appeals within 30 days and continuing to certify during the process seems rock solid. I was initially afraid that certifying after being disqualified might be considered fraudulent, but everyone's explanations about protecting backpay rights make perfect sense. I'm filing my appeal tomorrow and will document everything carefully. Thank you all for creating such a supportive environment where people can learn from real experiences rather than trying to navigate EDD's confusing system alone!
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Natasha Kuznetsova
•@Ava Kim Welcome to the community! I m'also brand new here and just went through reading this entire thread after getting my own disqualification notice yesterday. Your medical procedure situation sounds exactly like what happened to @Sean O Connor'with his doctor s'appointment and so many others here. What really bothers me is seeing the pattern - we re'all honest people trying to follow the rules, but these certification questions seem almost designed to trap us in technicalities. A medical procedure that takes up one morning shouldn t'disqualify anyone from a full week of benefits, especially when you re'available and looking for work the rest of the time. The advice from experienced members like @Zara Ahmed and @Mateo Lopez about the appeals process has been invaluable. It s'clear that these availability "question misunderstanding cases" have good success rates because EDD can see we weren t'trying to defraud the system - we just interpreted their confusing questions differently than they intended. I m'also filing my appeal this week and will keep detailed records of everything. It s'so reassuring to see that @Sean O Connor'got his situation resolved and that continuing to certify during appeals is the recommended approach. This community has been a lifesaver for understanding that we re'not alone in dealing with these poorly designed EDD questions!
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Kyle Wallace
As a newcomer to this community, I want to thank everyone for this incredibly informative thread! I just joined after receiving my own disqualification notice last week, and reading through all these experiences has been both educational and comforting. @Sean O'Connor - Your success story gives me so much hope! Like many others here, I believe I made the same mistake with those confusing certification questions. I answered YES to being unable to accept full-time work because I had a half-day training session for a potential job opportunity. I thought any time away from being available meant I should answer YES, but now I understand they're asking about overall weekly availability. It's really troubling to see how many people are getting caught by the same poorly worded questions. The pattern is clear - honest claimants trying to do the right thing are getting disqualified due to question interpretation issues rather than actual eligibility problems. A job training session should definitely not disqualify someone, especially since it's directly related to improving employability! The consistent advice from experienced members about filing appeals within 30 days and continuing to certify is invaluable. I was initially worried that certifying after disqualification might cause more problems, but the explanations about protecting backpay rights make complete sense. I'm preparing my appeal this week and will document everything carefully. Thank you all for sharing your knowledge and creating such a supportive space for navigating EDD's confusing system. This community is truly a lifesaver for people dealing with these issues!
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Sean Matthews
•@Kyle Wallace Welcome to the community! I m'also completely new here and just found this thread after getting my own disqualification notice. Your job training situation is actually even more frustrating than some of the other examples because training sessions are literally about improving your job prospects - exactly what unemployed people should be doing! I ve'been reading through this entire discussion as a newcomer trying to understand the EDD system, and it s'shocking how many of us are getting tripped up by the same confusing certification questions. The pattern is so clear - we re'all honest people who interpreted those availability questions one way, but EDD meant something completely different. What gives me confidence is seeing @Sean O Connor's'update where he actually got through to an EDD rep who explained that the questions are about OVERALL weekly availability, not brief periods of unavailability. That clarification should really be included right in the certification questions themselves to prevent all these misunderstandings! The advice from experienced members here about appealing within 30 days and continuing to certify seems rock solid based on everyone s'experiences. I m'also preparing my appeal this week and will make sure to clearly explain that I misunderstood what the questions were asking. Thanks for sharing your story - it helps to know we re'all dealing with similar issues and that this community has such great support and real-world advice!
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CosmicCaptain
As a newcomer to this community, I'm incredibly grateful to have found this thread! I just received my disqualification notice yesterday and was completely panicking until I read through everyone's experiences here. Like so many others, I believe I made the exact same mistake with those confusing certification questions. I marked YES to being unable to accept full-time work because I had a family emergency that required me to drive my elderly parent to the hospital one afternoon. I genuinely thought that any period where I couldn't work meant I should answer YES, but now I understand they're asking about overall availability for the entire week. @Sean O'Connor - Your success story and the update about getting through to EDD gives me so much hope! The fact that the representative explained these questions are about weekly availability rather than brief unavailability periods should really be made clearer in the actual certification process. What's most frustrating is seeing this clear pattern - so many honest people getting disqualified for the same question interpretation issues. A family medical emergency shouldn't disqualify someone from unemployment benefits, especially when you're actively job searching and available to work the vast majority of the week. The consistent advice from experienced members about filing appeals within 30 days and continuing to certify during the process has been invaluable. I was terrified that certifying after getting disqualified might make things worse, but everyone's explanations about protecting backpay rights make perfect sense. I'm filing my appeal today and will document everything carefully. Thank you all for creating such a supportive community where people can get real advice from others who've actually navigated these challenges. This thread has been a lifesaver!
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Mikayla Davison
•@CosmicCaptain Welcome to the community! I'm also a newcomer here and just read through this entire thread after getting my own disqualification notice this week. Your family emergency situation is heartbreaking - helping an elderly parent get to the hospital is exactly what anyone would do, and it's ridiculous that answering honestly about that could trigger a disqualification. What really stands out to me after reading everyone's experiences is how these aren't isolated incidents - we're seeing a clear pattern of the same certification question confusing honest claimants. The fact that @Sean O'Connor was able to get clarification that these questions ask about OVERALL weekly availability is so helpful, but that information should be built right into the questions themselves! I've been taking notes on all the advice from experienced members here, and the consensus seems crystal clear: file your appeal within 30 days, continue certifying to protect backpay rights, and document everything thoroughly. The success stories like Sean's show that these "question misunderstanding" appeals can definitely work when you can demonstrate you were genuinely available for work and just interpreted the wording differently. It's amazing how supportive this community is for people dealing with EDD's confusing system. Reading through all these similar experiences has made me feel so much less alone in this process. Good luck with your appeal - it sounds like we're all going through the same thing and hopefully we'll all get positive outcomes!
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Landon Flounder
As a newcomer to this community, I want to add my thanks to everyone who's shared their experiences in this thread! I just received my own disqualification notice three days ago and was absolutely terrified until I found this discussion. Reading through @Sean O'Connor's journey from confusion to resolution has been incredibly encouraging. Like so many others here, I think I fell into the same certification question trap - I marked YES to being unable to accept full-time work because I had to attend my child's school conference that lasted about 2 hours on a Tuesday afternoon. I genuinely believed that ANY time I couldn't work meant I should answer YES, but now I see these questions are about overall weekly availability. What's really eye-opening is how many newcomers are commenting with almost identical situations - medical appointments, family obligations, job interviews, training sessions - all legitimate activities that shouldn't disqualify someone from unemployment benefits. It seems like EDD's certification questions are creating a systemic problem where honest people are getting penalized for interpreting confusing wording differently than intended. The unanimous advice from experienced members about filing appeals within 30 days and continuing to certify during the process has been so valuable. I was initially scared that certifying after being disqualified might be seen as fraudulent, but the explanations about protecting your right to backpay make complete sense. I'm preparing my appeal letter this week and will make sure to clearly explain that I misunderstood what the availability question was asking. Thank you all for making this community such a supportive place where people can learn from real experiences and get practical guidance for navigating EDD's complex system!
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