Denied EDD claim but received certification weeks email - what's happening?
So confused right now. I was laid off from my warehouse job in February and filed for unemployment. About 3 weeks later, I got a letter saying I was denied benefits because I "voluntarily quit without good cause" (which is totally untrue). I was disappointed but figured that was the end of it. Then yesterday out of nowhere, I got an email from EDD saying I have weeks available to certify in my UI Online account! I logged in and sure enough, there's certification weeks waiting for me. What's going on? Was my claim approved after all? Or is this just some weird glitch in their system? Do I certify for these weeks even though I got a denial letter? I don't want to do something wrong and end up with an overpayment situation later. Has anyone else experienced this kind of mixed messaging from EDD?
19 comments
Zainab Omar
This actually happens more often than you'd think. The EDD system sometimes generates automated certification notifications even after denial letters go out. There are a few possible explanations: 1. Your denial is being reconsidered internally (sometimes they reverse decisions without telling you right away) 2. You have multiple claims in the system (regular UI vs. extension or something) 3. It's a system glitch I'd recommend certifying for the weeks showing available. If you're truly denied, the system won't issue payments. But if your claim status has changed, you don't want to miss out on benefits. Also, check your UI Online homepage to see if there's any updated claim status information.
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QuantumQuasar
•Thanks for the explanation! I checked my UI Online homepage and it still shows my claim as "disqualified" but does have a benefit amount listed now that wasn't there before. So confusing. I guess I'll go ahead and certify just in case. Should I also call EDD to figure out what's happening, or just wait and see?
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Connor Gallagher
same thing happnd to me last yr. certified anyway n got paid lol. dont look a gft horse in the mouth
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Yara Sayegh
•This is terrible advice! If you certify and get paid when you're not eligible, EDD WILL catch it eventually and demand all that money back with penalties. They conduct quarterly reviews and cross-check with employer records. I've seen people get hit with $10k+ overpayment notices years later.
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Keisha Johnson
I had something similar happen with my claim in January. Got denied then got certification emails. Turns out my employer contested my initial claim saying I quit (I was actually laid off) but then they failed to submit documentation by the deadline so EDD reversed the denial. The weird part was they never sent me an approval notice, just suddenly started asking me to certify. EDD is seriously the most disorganized government agency ever!!!!
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Paolo Longo
•This is exactly what I was going to suggest. The "voluntary quit" determination was likely challenged or reconsidered. When EDD makes a reversal, their communication is notoriously slow, but their automated certification system keeps running on schedule. I'd suggest checking your EDD inbox in UI Online for any new determination notices that might explain the situation.
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CosmicCowboy
You absolutely need to call EDD to clarify this situation. Don't just certify without understanding your claim status. You might end up with an overpayment notice months from now if there's a system error. I had to call about 37 times last month to get through to a rep. It's beyond frustrating. I finally used Claimyr (claimyr.com) to get through after my friend recommended it. They have a system that basically connects you with an EDD agent without the endless redial nightmare. They have a demo video that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Definitely worth checking out if you can't get through on your own. In your situation, you need to speak with an actual claims specialist to understand what's happening with your contradictory claim status.
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QuantumQuasar
•Thanks for the suggestion. I tried calling this morning and couldn't get through - just got the "we're experiencing high call volume" message and it hung up on me. I'll check out that service if I can't get through tomorrow. It's so frustrating not knowing what's happening with my claim!
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Amina Diallo
I can provide some technical clarity on what's happening here. When EDD issues a disqualification based on "voluntary quit without good cause," you have the right to appeal within 30 days of the notice date. Even if you didn't formally appeal, several things could be happening: 1. Your employer may have failed to provide adequate documentation supporting their claim that you quit 2. EDD might have automatically reconsidered your case based on additional information 3. The initial determination could have been reversed after internal review The certify weeks email is significant because it typically only gets triggered when there's an active claim that could potentially pay benefits. This suggests your disqualification status may have changed in their system. I recommend: 1. Certify for the available weeks (accurately reporting any work/earnings) 2. Check your UI Online inbox daily for new notices 3. Contact EDD for clarification (ideally speaking with a Tier 2 specialist who can access claim notes) Keep documentation of all communications regarding this claim in case you need to reference them later.
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Oliver Schulz
•my brother had his claim denied and then just randomly started getting payments without any notification lol EDD is such a mess
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Keisha Johnson
BTW did u try filing an appeal after getting the denial letter?? That could explain why ur suddenly able to certify - maybe ur appeal got approved but they never told u!!!! CLASSIC EDD 🙄
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QuantumQuasar
•No, I didn't file an appeal because my supervisor said it probably wouldn't work. I didn't know what to do since the letter claimed I voluntarily quit when I was definitely laid off with 15 other people. I should have appealed I guess, but it's been more than 30 days now so probably too late. Still doesn't explain why they're asking me to certify though!
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Zainab Omar
Update on my earlier comment: You should definitely certify, but make sure you're being 100% truthful about your work search activities and any earnings. If this is a system glitch and you receive benefits you're not entitled to, EDD can (and will) issue an overpayment notice later. Also, check the "History" tab in your UI Online account. Sometimes you can see status changes there that explain what's happening with your claim. There's often a lot more information in that section than what shows on the main dashboard.
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QuantumQuasar
•Just checked the History tab and it shows my claim status changed from "Disqualified" to "Active" three days ago! There's no explanation for why it changed though. I'll definitely certify accurately. I've been doing my work search activities anyway (applied to 26 jobs so far) so I can report those truthfully. Thanks for the help!
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CosmicCowboy
After you certify, keep an eye on your payment status. If it changes to "Paid" within a few days, that means your claim is definitely active now. If it stays on "Pending" for more than a week, that's when you'll need to call and speak with a rep to find out what's happening.
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Yara Sayegh
I'm going through EXACTLY the same situation right now! Denied in March for "voluntary quit" even though I was actually laid off. Last week I suddenly got certification emails. I called every day for THREE DAYS STRAIGHT before finally getting through to someone who explained that my employer missed the deadline to provide documentation, so my disqualification was automatically reversed. The EDD rep said they're supposed to send notices about these reversals but they're "behind on correspondence" right now. So frustrating that they can deny our benefits right away but take forever to tell us when we're approved! 😡
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QuantumQuasar
•That's so helpful to hear someone else had the same experience! Makes me think that's probably what happened in my case too. Did you get paid after you certified? I'm still nervous about certifying without having an official approval letter.
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Yara Sayegh
Yes, I got paid! It took about 3 days after certifying for the payment to hit my Bank of America EDD card. I was worried about the same thing, but the rep assured me that if the system is letting you certify AND your status shows as Active, you're good to go. Just make sure you're honest about your work search and any earnings.
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Paolo Longo
Just want to add some important information: Even if you didn't formally appeal, EDD has an internal review process that sometimes catches incorrect determinations. If your employer failed to respond or provide adequate documentation within their timeframe (usually 10 business days), the system can automatically reverse a disqualification. Also, be aware that your benefit year remains active for 12 months from your initial filing date, even if you were initially denied. The system is designed to keep your claim accessible during that period in case of status changes. One final tip: After you certify, if your payment status shows "pending" for more than 72 hours, that's when you should definitely contact EDD directly. A pending status that doesn't resolve could indicate there's still an eligibility issue that needs addressing.
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