Denied EDD claim but received certification weeks email - what's happening?
So confused right now. I was laid off from my warehouse job in February and filed for unemployment. About 3 weeks later, I got a letter saying I was denied benefits because I "voluntarily quit without good cause" (which is totally untrue). I was disappointed but figured that was the end of it. Then yesterday out of nowhere, I got an email from EDD saying I have weeks available to certify in my UI Online account! I logged in and sure enough, there's certification weeks waiting for me. What's going on? Was my claim approved after all? Or is this just some weird glitch in their system? Do I certify for these weeks even though I got a denial letter? I don't want to do something wrong and end up with an overpayment situation later. Has anyone else experienced this kind of mixed messaging from EDD?
27 comments


Zainab Omar
This actually happens more often than you'd think. The EDD system sometimes generates automated certification notifications even after denial letters go out. There are a few possible explanations: 1. Your denial is being reconsidered internally (sometimes they reverse decisions without telling you right away) 2. You have multiple claims in the system (regular UI vs. extension or something) 3. It's a system glitch I'd recommend certifying for the weeks showing available. If you're truly denied, the system won't issue payments. But if your claim status has changed, you don't want to miss out on benefits. Also, check your UI Online homepage to see if there's any updated claim status information.
0 coins
QuantumQuasar
•Thanks for the explanation! I checked my UI Online homepage and it still shows my claim as "disqualified" but does have a benefit amount listed now that wasn't there before. So confusing. I guess I'll go ahead and certify just in case. Should I also call EDD to figure out what's happening, or just wait and see?
0 coins
Connor Gallagher
same thing happnd to me last yr. certified anyway n got paid lol. dont look a gft horse in the mouth
0 coins
Yara Sayegh
•This is terrible advice! If you certify and get paid when you're not eligible, EDD WILL catch it eventually and demand all that money back with penalties. They conduct quarterly reviews and cross-check with employer records. I've seen people get hit with $10k+ overpayment notices years later.
0 coins
Keisha Johnson
I had something similar happen with my claim in January. Got denied then got certification emails. Turns out my employer contested my initial claim saying I quit (I was actually laid off) but then they failed to submit documentation by the deadline so EDD reversed the denial. The weird part was they never sent me an approval notice, just suddenly started asking me to certify. EDD is seriously the most disorganized government agency ever!!!!
0 coins
Paolo Longo
•This is exactly what I was going to suggest. The "voluntary quit" determination was likely challenged or reconsidered. When EDD makes a reversal, their communication is notoriously slow, but their automated certification system keeps running on schedule. I'd suggest checking your EDD inbox in UI Online for any new determination notices that might explain the situation.
0 coins
CosmicCowboy
You absolutely need to call EDD to clarify this situation. Don't just certify without understanding your claim status. You might end up with an overpayment notice months from now if there's a system error. I had to call about 37 times last month to get through to a rep. It's beyond frustrating. I finally used Claimyr (claimyr.com) to get through after my friend recommended it. They have a system that basically connects you with an EDD agent without the endless redial nightmare. They have a demo video that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Definitely worth checking out if you can't get through on your own. In your situation, you need to speak with an actual claims specialist to understand what's happening with your contradictory claim status.
0 coins
QuantumQuasar
•Thanks for the suggestion. I tried calling this morning and couldn't get through - just got the "we're experiencing high call volume" message and it hung up on me. I'll check out that service if I can't get through tomorrow. It's so frustrating not knowing what's happening with my claim!
0 coins
Amina Diallo
I can provide some technical clarity on what's happening here. When EDD issues a disqualification based on "voluntary quit without good cause," you have the right to appeal within 30 days of the notice date. Even if you didn't formally appeal, several things could be happening: 1. Your employer may have failed to provide adequate documentation supporting their claim that you quit 2. EDD might have automatically reconsidered your case based on additional information 3. The initial determination could have been reversed after internal review The certify weeks email is significant because it typically only gets triggered when there's an active claim that could potentially pay benefits. This suggests your disqualification status may have changed in their system. I recommend: 1. Certify for the available weeks (accurately reporting any work/earnings) 2. Check your UI Online inbox daily for new notices 3. Contact EDD for clarification (ideally speaking with a Tier 2 specialist who can access claim notes) Keep documentation of all communications regarding this claim in case you need to reference them later.
0 coins
Oliver Schulz
•my brother had his claim denied and then just randomly started getting payments without any notification lol EDD is such a mess
0 coins
Keisha Johnson
BTW did u try filing an appeal after getting the denial letter?? That could explain why ur suddenly able to certify - maybe ur appeal got approved but they never told u!!!! CLASSIC EDD 🙄
0 coins
QuantumQuasar
•No, I didn't file an appeal because my supervisor said it probably wouldn't work. I didn't know what to do since the letter claimed I voluntarily quit when I was definitely laid off with 15 other people. I should have appealed I guess, but it's been more than 30 days now so probably too late. Still doesn't explain why they're asking me to certify though!
0 coins
Zainab Omar
Update on my earlier comment: You should definitely certify, but make sure you're being 100% truthful about your work search activities and any earnings. If this is a system glitch and you receive benefits you're not entitled to, EDD can (and will) issue an overpayment notice later. Also, check the "History" tab in your UI Online account. Sometimes you can see status changes there that explain what's happening with your claim. There's often a lot more information in that section than what shows on the main dashboard.
0 coins
QuantumQuasar
•Just checked the History tab and it shows my claim status changed from "Disqualified" to "Active" three days ago! There's no explanation for why it changed though. I'll definitely certify accurately. I've been doing my work search activities anyway (applied to 26 jobs so far) so I can report those truthfully. Thanks for the help!
0 coins
CosmicCowboy
After you certify, keep an eye on your payment status. If it changes to "Paid" within a few days, that means your claim is definitely active now. If it stays on "Pending" for more than a week, that's when you'll need to call and speak with a rep to find out what's happening.
0 coins
Yara Sayegh
I'm going through EXACTLY the same situation right now! Denied in March for "voluntary quit" even though I was actually laid off. Last week I suddenly got certification emails. I called every day for THREE DAYS STRAIGHT before finally getting through to someone who explained that my employer missed the deadline to provide documentation, so my disqualification was automatically reversed. The EDD rep said they're supposed to send notices about these reversals but they're "behind on correspondence" right now. So frustrating that they can deny our benefits right away but take forever to tell us when we're approved! 😡
0 coins
QuantumQuasar
•That's so helpful to hear someone else had the same experience! Makes me think that's probably what happened in my case too. Did you get paid after you certified? I'm still nervous about certifying without having an official approval letter.
0 coins
Yara Sayegh
Yes, I got paid! It took about 3 days after certifying for the payment to hit my Bank of America EDD card. I was worried about the same thing, but the rep assured me that if the system is letting you certify AND your status shows as Active, you're good to go. Just make sure you're honest about your work search and any earnings.
0 coins
Paolo Longo
Just want to add some important information: Even if you didn't formally appeal, EDD has an internal review process that sometimes catches incorrect determinations. If your employer failed to respond or provide adequate documentation within their timeframe (usually 10 business days), the system can automatically reverse a disqualification. Also, be aware that your benefit year remains active for 12 months from your initial filing date, even if you were initially denied. The system is designed to keep your claim accessible during that period in case of status changes. One final tip: After you certify, if your payment status shows "pending" for more than 72 hours, that's when you should definitely contact EDD directly. A pending status that doesn't resolve could indicate there's still an eligibility issue that needs addressing.
0 coins
Miguel Ortiz
Wow, reading through all these responses has been really eye-opening! I'm new to dealing with EDD but got laid off from my retail job last month and just filed my claim. This whole thread is making me realize how confusing and inconsistent their system can be. @QuantumQuasar - it sounds like you're getting some really good advice here, especially about checking your History tab and certifying accurately. The fact that your status changed to "Active" seems like a really good sign! One thing I'm curious about - for those who've been through this, how long does it usually take to get that official approval/reversal letter in the mail after your status changes online? I want to be prepared in case something similar happens with my claim. Also, is it normal for EDD to take so long to send out correspondence when they reverse decisions? Thanks everyone for sharing your experiences - this community is so helpful for navigating this complicated system!
0 coins
Laura Lopez
•Welcome to the EDD maze, @Miguel Ortiz! 😅 To answer your questions - from what I've experienced and seen others post here, those official reversal letters can take anywhere from 2-6 weeks to arrive in the mail, even after your online status changes. EDD's correspondence is notoriously slow right now. As for your own claim, since you were laid off (not quit), you should have a smoother experience than those of us who had to deal with employer contests. Just make sure you have documentation about your layoff (like a layoff notice or termination letter) in case your employer tries to contest it later. Good luck with your claim! This community has been a lifesaver for figuring out EDD's confusing processes. Don't hesitate to ask questions if you run into any issues - people here are really helpful and have been through it all.
0 coins
James Johnson
This is actually a really common scenario that happens when there's a disconnect between EDD's determination process and their automated systems. A few things could be happening here: 1. **Employer deadline missed**: Your employer had a limited time (usually 10 business days) to provide documentation supporting their claim that you quit voluntarily. If they missed this deadline, EDD automatically reverses the disqualification. 2. **Internal review**: EDD sometimes conducts internal reviews of denials, especially for "voluntary quit" cases where the circumstances seem questionable (like mass layoffs). 3. **System lag**: Their correspondence system is notoriously behind, so status changes happen in the system before letters get generated and mailed. Since you mentioned you were laid off with 15 other people, this strongly suggests it wasn't a voluntary quit situation. Your employer likely contested initially but failed to provide adequate proof within their timeframe. My recommendation: Go ahead and certify for the available weeks, being completely accurate about your work search efforts and any earnings. The fact that your status shows "Active" in the History tab is a very good sign. If there were still eligibility issues, the system wouldn't allow certification. Keep documenting everything and check your UI Online inbox regularly for any new notices. You should receive an official reversal letter eventually, but don't wait for it to start certifying if weeks are available.
0 coins
Ravi Sharma
•This explanation makes so much sense! The mass layoff detail is really important - there's no way 16 people all "voluntarily quit" at the same time. Your employer probably contested out of habit or to try to avoid paying higher unemployment insurance rates, but then couldn't back it up with actual documentation when EDD asked for proof. I've seen this pattern before where companies will initially contest legitimate layoff claims hoping people won't appeal, but then they don't follow through with the paperwork when EDD requests it. The 10-day deadline for employer responses is pretty strict, and if they miss it, the system automatically reverses in favor of the claimant. @QuantumQuasar - definitely certify those weeks! The combination of your status changing to "Active" plus the certification emails being generated is as close to an official green light as you're going to get from EDD's messy system. Just keep doing your work search activities and report everything accurately. You should see payments within a few days of certifying if everything is truly resolved.
0 coins
Monique Byrd
This is such a relief to read! I'm dealing with a similar situation right now - got denied for "job abandonment" even though I was actually terminated for attendance issues (which should still qualify for benefits). Like you, I suddenly got certification emails last week even though my denial letter is only 3 weeks old. Reading through everyone's experiences here, it sounds like this happens pretty frequently when employers contest claims but then don't follow through with proper documentation. The fact that your status changed to "Active" in the History tab is huge - that's basically EDD's system telling you that your claim is valid now. I'm definitely going to check my own History tab after reading this thread! I've been scared to certify because of the overpayment warnings, but it seems like if the system is allowing it AND your status shows active, you're probably in the clear. Thanks for posting this - it's helping a lot of us who are dealing with EDD's confusing mixed signals! One question for the group: Has anyone here ever had their claim status flip back to denied after it showed active? I'm worried about certifying and then having EDD change their mind again.
0 coins
Jason Brewer
•@Monique Byrd - I haven t'personally experienced a claim flipping back to denied after showing active, but I ve'seen it mentioned in this community before. From what I understand, it s'pretty rare once your status actually changes to Active "in" the system, especially if it s'because your employer missed their documentation deadline. The cases where I ve'seen claims get reversed again usually involve situations where there was fraud suspected or where new contradictory information came to light later. For legitimate layoff/termination situations like yours and @QuantumQuasar s,'once EDD determines the employer didn t'provide adequate proof to support their contest, that decision tends to stick. That said, the golden rule still applies - always be 100% honest when certifying. Report your work search activities accurately, report any earnings truthfully, and keep good records of everything. As long as you re'being truthful and your termination was legitimate which (it sounds like it was ,)you should be fine. The fact that multiple people in this thread have had similar experiences with the denied "then suddenly active situation" makes me think this is just how EDD s'system handles it when employer contests fall through. Their communication is terrible, but their automated systems seem to work correctly most of the time.
0 coins
Molly Hansen
I went through almost this exact situation last year! Got denied for "voluntary quit" after being laid off in a company restructuring, then about a month later started getting certification emails out of nowhere. Turns out my employer never submitted the required documentation to support their contest within EDD's deadline. The key thing that helped me was calling EDD and specifically asking to speak with a Tier 2 specialist who could access my claim notes. The regular customer service reps often can't see the detailed history of why decisions get reversed. The Tier 2 rep was able to tell me exactly what happened - my employer contested the claim initially but then failed to provide any evidence that I actually quit voluntarily. Since your claim status is showing "Active" in the History tab, that's a really strong indicator that your disqualification has been properly reversed in their system. I'd recommend going ahead and certifying, but also try to get through to EDD for official confirmation. In my case, I did eventually receive a reversal letter about 5 weeks after my status changed online, but the payments started coming through within days of certifying. Just make sure to keep detailed records of your work search activities and any part-time work/earnings to report accurately. The last thing you want is to give them a reason to question your eligibility again!
0 coins
Sean O'Connor
•@Molly Hansen - This is really helpful! I ve'been hesitant to call EDD because I ve'heard the wait times are insane, but asking specifically for a Tier 2 specialist is great advice. I didn t'even know there were different tiers of customer service reps. The fact that your experience was so similar laid (off but initially denied for voluntary "quit and") then everything worked out gives me a lot of confidence. I think I m'going to go ahead and certify this weekend when my certification period opens up. One quick question - when you were certifying during this period, did you mention in the work search section that you had initially been denied? Or did you just fill it out normally as if nothing had happened? I want to make sure I m'not accidentally flagging my account for review by mentioning the previous denial. Thanks for sharing your experience! It s'really reassuring to hear from someone who went through this exact situation and had it work out.
0 coins