Whatever you do DO NOT SPEND THAT MONEY!! I had something similar happen (different glitch but same result), spent the money, then had to repay it all at once when they discovered the overpayment 3 months later. It was a nightmare! Just set it aside and consider it not yours.

I work as a benefits advisor and see this exact scenario regularly - you're handling this perfectly by being proactive! The UI Online system has had this specific bug since their January update where the earnings input fields don't populate correctly when transitioning from unemployment to employment mid-certification period. A few additional tips: When you do get through to EDD (and you will eventually), ask them to add a note to your file about the technical glitch so future reps can see your good faith effort. Also, if they set up a repayment plan, you can usually request to have it spread over 12 months instead of 6 if that works better for your budget. The fact that you tried multiple times to enter your earnings and have documentation of selecting "worked and earned money" shows clear intent to comply - this definitely won't be considered fraud. Keep us updated on how the resolution goes! Your experience will help others who encounter this same glitch.

UPDATE: I finally got through using the fraud department number that @angryedd4ever suggested! Turns out my account WAS flagged for suspicious activity because I logged in from the coffee shop. They were able to verify my identity over the phone and reset my access. I'm back in my account now and was able to transfer money for rent. Thanks everyone for your help!!!

Wow, this whole thread is incredibly helpful! I'm dealing with a similar situation right now - my Money Network app has been giving me errors for the past two days and I was starting to panic. Reading through everyone's experiences and solutions gives me hope that I can get this resolved. It's frustrating that EDD uses such a glitchy system, but at least there's a community here to help each other out. Going to try calling that fraud department number first thing tomorrow morning. Thanks to everyone who shared their stories and solutions!

glad it worked out for u! thats faster than mine took lol

Congrats on getting it resolved! This thread is super helpful for understanding how separation pay affects EDD benefits. I'm bookmarking this in case I run into the same issue. The Claimyr service sounds like a game-changer for actually getting through to a human at EDD - their phone system is brutal to navigate on your own.

Update us after your interview! I'm curious how it goes because I'm in a similar situation. My understanding is that as long as you're honest going forward and explain that you didn't realize you needed to report the 1099 work initially, you should be okay. They might reduce your weekly benefit amount based on what you earn from the contracts, but you should still qualify for something if your main job was providing most of your income.

I went through almost the exact same situation last year! Lost my full-time W-2 job but had been doing some freelance graphic design work on the side that I initially forgot to mention. I was terrified about the interview too, but honestly being upfront about it was the best decision. Here's what helped me: I prepared a simple timeline showing when I started each 1099 contract (both were before my job loss), brought copies of the contracts, and had a rough estimate of monthly earnings from each. The interviewer was actually really understanding when I explained that I didn't think to include them initially because they were such a small part of my income. They did reduce my weekly benefit amount, but I still qualified and have been receiving partial unemployment for months now. The key is being honest and showing that you're actively looking for full-time work to replace your main income source. Good luck with your interview - you've got this!

Guys, I think I figured it out. We need to perform a ritual sacrifice to the EDD gods. Anyone have a spare goat? 🐐

I'm dealing with a similar identity verification nightmare right now! It's so frustrating when you know it's YOUR account but the system won't let you access it. One thing that helped me was keeping a detailed log of every attempt I made to contact them - dates, times, reference numbers, etc. When I finally got through to someone, having all that documentation really sped things up. Also, if you have any old EDD correspondence or claim numbers from before this mess started, make sure to have those handy when you do get to talk to someone. The whole system is definitely broken, but don't give up! You'll get through this eventually.