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EDD DOES THIS ON PURPOSE!!! They denied me THREE TIMES claiming they never received my documents even though I sent everything certified mail with signature confirmation! It's a tactic to discourage people from getting benefits they're entitled to. After my 3rd appeal I finally got approved but they made me wait FIVE MONTHS with no income. The system is designed to make you give up. DON'T GIVE UP!!
I don't think they do it intentionally, but their mail processing system is definitely broken. With how many claims they handle, things get lost all the time. That's why uploading directly is the only way to be sure.
UPDATE: I was able to upload all my documents through UI Online! Thanks everyone for the suggestions. Now the question is... how long should I expect to wait before hearing anything back? Should I still try calling them to confirm they received everything?
Good job uploading the documents! Typically, you should allow 7-10 business days for EDD to process uploaded documents. If you don't see any updates in your UI Online account after that time, then yes, I would recommend calling to confirm receipt. When you call, specifically ask them to check if your documents are visible in their system and to note in your file that you're following up on previously submitted documents. Request a confirmation number for the call, which provides evidence of your due diligence if there are further issues. Also, keep checking your UI Online inbox daily, as they may send requests for additional information.
My sister had her employer in New York file an appeal when she was living in California, and what a nightmare that turned into! I still remember her calling me crying because they froze her benefits for almost two months while they sorted it out. She had to provide like a million documents proving she was actually working from California. Eventually she won the appeal because she was able to show her internet service bills, rent payments, and other evidence that she was physically working in California. The whole time she was so stressed about potentially having to pay back thousands of dollars.
Just to clarify for everyone in this thread: 1) Remote workers file for unemployment in the state where they physically perform their work (usually where they live) 2) Multi-state workers may have their wages combined through a process called a Combined Wage Claim 3) Employers have 30 days to appeal an EDD determination 4) If an appeal happens, you'll receive a notice for a telephone hearing with an Administrative Law Judge 5) Benefits typically continue during the appeal process but could be subject to repayment if the decision is reversed The system can be confusing, especially with remote work becoming more common, but these are the basic rules EDD follows for interstate employment situations.
Just a final thought - be sure to continue certifying this Sunday even if you haven't received the previous payments yet. Missing a certification can create even more delays. The money for the previous weeks will eventually come through (though I understand how frustrating the wait is), but you don't want to create any gaps in your claim.
UPDATE: Finally got through to a Tier 2 specialist this morning! There IS a system-wide delay affecting Money Network card transfers for claims filed around the time mine was. The specialist confirmed my payments are approved and the money should be deposited in the next 48 hours. She added a note to expedite the transfer. Thanks everyone for your help and suggestions! If anyone else is experiencing this, definitely ask to speak with a Tier 2 specialist who can see the payment processing system.
Great news! Thanks for updating us. This is really helpful information for others experiencing the same issue. Glad you got a knowledgeable specialist who could actually see what was happening rather than just telling you to wait!
Nora Bennett
wait i just thought of somthing... can u just refuse to work nights and make them fire u instead of quitting? tht would be easier 4 unemployment right??
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Lauren Zeb
•This is actually NOT good advice. If you refuse to work your assigned schedule, that's insubordination, which is misconduct. You can be denied benefits for misconduct. A good cause voluntary quit with proper documentation is a much better approach in this situation.
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Nora Bennett
•oh ok my bad. just thought it might b easier
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Oscar Murphy
Thank you all so much for the advice! I've documented everything and have a meeting with my manager tomorrow. I'll try to find a solution but will be prepared to file for benefits if needed. I'll definitely use the specific language suggested about "material change" and "good cause" when filing. I'm also going to check out that Claimyr service if I need to speak with an EDD rep. Will update once I know more!
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