To directly answer your question: No, being able to certify is NOT confirmation that your claim is approved. Here's what typically happens with a regular UI claim: 1. You file your initial claim 2. EDD reviews your eligibility (work history, reason for separation, identity, etc.) 3. You receive an award letter stating whether you're approved and your weekly benefit amount 4. You begin certifying for benefits 5. Payments are issued if your certifications are approved However, EDD sometimes allows certification before final approval, especially during high-volume periods. This can be confusing because it makes people think everything is proceeding normally. I definitely recommend contacting EDD to check your claim status if you haven't received any notification about your claim being approved.

Any update? I'm going through something similar and wondering if you got it resolved.

Great to hear you got it sorted out! For future reference, you can also contact EDD to temporarily disable 2FA if you lose your phone - they can switch it back to email verification or remove it entirely until you get a new device. Might save you some stress next time something like this happens. Hope you get your new phone soon!

Just want to add that if you ever run into issues with the automated Tele-Cert system (like it hanging up or not recognizing your info), don't panic! Sometimes the system gets overloaded during peak times. I've found that calling late at night or very early morning (like 2-6 AM) tends to work better since fewer people are using it then. Also, speak clearly and pause between entering numbers - the system can be finicky about timing. Glad you got your certification done!

Quick question - does anyone know if you can backdate a claim? I lost my job a few weeks ago but I've been putting off filing because I thought I'd find something new quickly.

Hey Isabella! I just went through this process a few months ago, so it's still fresh in my mind. One thing I wish someone had told me - make sure you file your claim as soon as possible after your last day of work. There's usually a one-week waiting period before benefits kick in, so the sooner you file, the sooner that clock starts ticking. Also, when they ask for your work history, be as detailed as possible with dates and wages. It'll help speed up the process and avoid any delays later. You got this! 💪

Whatever you do DO NOT SPEND THAT MONEY!! I had something similar happen (different glitch but same result), spent the money, then had to repay it all at once when they discovered the overpayment 3 months later. It was a nightmare! Just set it aside and consider it not yours.

I work as a benefits advisor and see this exact scenario regularly - you're handling this perfectly by being proactive! The UI Online system has had this specific bug since their January update where the earnings input fields don't populate correctly when transitioning from unemployment to employment mid-certification period. A few additional tips: When you do get through to EDD (and you will eventually), ask them to add a note to your file about the technical glitch so future reps can see your good faith effort. Also, if they set up a repayment plan, you can usually request to have it spread over 12 months instead of 6 if that works better for your budget. The fact that you tried multiple times to enter your earnings and have documentation of selecting "worked and earned money" shows clear intent to comply - this definitely won't be considered fraud. Keep us updated on how the resolution goes! Your experience will help others who encounter this same glitch.

UPDATE: I finally got through using the fraud department number that @angryedd4ever suggested! Turns out my account WAS flagged for suspicious activity because I logged in from the coffee shop. They were able to verify my identity over the phone and reset my access. I'm back in my account now and was able to transfer money for rent. Thanks everyone for your help!!!

Wow, this whole thread is incredibly helpful! I'm dealing with a similar situation right now - my Money Network app has been giving me errors for the past two days and I was starting to panic. Reading through everyone's experiences and solutions gives me hope that I can get this resolved. It's frustrating that EDD uses such a glitchy system, but at least there's a community here to help each other out. Going to try calling that fraud department number first thing tomorrow morning. Thanks to everyone who shared their stories and solutions!