I'm in a very similar situation and this thread has been incredibly helpful! My dad's benefits are also running out soon and we just mailed his DE2525XX form last week. Reading about the 4-6 week processing times is really stressing me out, especially with all the bills coming due. One thing I wanted to ask - has anyone had success with faxing the extension form instead of mailing it? I found an EDD fax number online but I'm not sure if they accept the DE2525XX form that way. It seems like it might be faster than mail but I don't want to mess up the process by using the wrong submission method. Also, for those who've gotten through to EDD by phone - what's the best time of day to call? I've been trying in the afternoons but maybe mornings are better? The idea of spending hours on hold is daunting but getting confirmation they received the form would give us so much peace of mind. Thanks to everyone sharing their experiences - it's really helping those of us just starting this nerve-wracking process!

I'm going through this exact same situation with my mom! We submitted her DE2525XX extension form by mail about 3 weeks ago and still haven't heard anything. Reading through all these responses is both terrifying and helpful - I had no idea the mail processing could take 6+ weeks. One thing I learned when I finally got through to EDD last week (after calling for 2 hours straight) is that they're currently processing extension forms in the order they were physically received at their processing center, not necessarily when they were mailed. So even though we mailed ours 3 weeks ago, it might have sat in their mailroom for days before actually entering the processing queue. The rep I spoke with also mentioned that they're seeing a huge surge in extension requests right now, which is contributing to the delays. She couldn't give me a specific timeline but confirmed they received mom's form and said to keep certifying every two weeks no matter what. For anyone still waiting like us - hang in there. The uncertainty is brutal but it sounds like most people do eventually get approved. Just make sure to keep detailed records of when you submitted everything in case you need to reference it later!

I'm dealing with the exact same issue right now! Both my Money Network card phone access and UI Online have been locked since this morning. It's so frustrating that there's no clear communication about system maintenance or security lockouts. I've been reading through all these responses and it sounds like this is unfortunately pretty common. I'm going to try the ATM balance check first since I need to know how much I have available, then work through the other suggestions - calling from a different phone, trying incognito mode, and that direct Money Network number someone mentioned. If those don't work, I might have to bite the bullet and use Claimyr since I can't afford to wait days to get through. Thanks to everyone who shared their experiences and solutions - it's really helpful to know what's worked for others and that this usually does resolve itself eventually. The EDD system definitely needs better communication though!

I’m having this issue too !!

I work in IT (not for FPL tho). Sometimes clearing your browser cache and cookies can help with account issues. Might be worth a try before you spend hours on the phone.

I had the exact same issue a few months ago! What finally worked for me was calling the 1-866 number first thing Monday morning at exactly 8:00 AM. I literally set an alarm and called right when they opened. Got through on the second try and they unlocked my account within 10 minutes once I had a real person on the line. The rep told me that Monday mornings are actually their least busy time because most people assume it'll be swamped. Also, make sure you have your ID ready to verify your identity - they'll ask for your SSN, date of birth, and the last 4 digits of your bank account on file. Hope this helps and you get it sorted soon! 🤞

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I'm dealing with a similar situation - got hit with false statement penalties and it's been a nightmare trying to get answers from EDD. From what I've researched, you can appeal the penalty decision, but you need to act fast. There's usually a 30-day window from when you receive the penalty notice to file an appeal. You'll need to gather any documentation that proves you didn't intentionally provide false information. Has anyone here successfully appealed one of these penalties? Would love to hear about the process and what evidence worked best.

So glad you found it in the spam folder! This is such a common issue - EDD emails get filtered out by spam filters all the time. For anyone else reading this thread, it's worth setting up a filter or rule in your email to automatically move emails from @edd.ca.gov to your main inbox. Also, if you're still having trouble finding your EDDCAN, try looking at any correspondence about overpayments, disqualifications, or appeals - those letters almost always include it since they need to reference your specific account. The number format is usually something like 1234567890 (10 digits) and might be labeled as "EDD Customer Account Number," "EDDCAN," or sometimes just "Account Number" depending on which form you're looking at.

This is such a great success story! I'm so happy you found the EDDCAN in the spam folder - that's honestly the first place I tell people to check now when they have EDD issues. I went through something similar last year and it's amazing how much stress one missing number can cause. For future reference, you can also find your EDDCAN on the EDD debit card letter they send (if you opted for the card instead of direct deposit). It's usually printed right below your name on that correspondence. Hope his payments clear quickly now that you've got everything sorted out!