Update us on what happens when you call Money Network. If they confirm it was sent but you never received it, ask them about the status tracking. Sometimes they can see if it was returned to them. If you get nowhere with Money Network's regular customer service, ask to speak with a supervisor - they have more authority to help with unusual situations.

So glad you were able to get this resolved! This is exactly why I always tell people to call Money Network directly instead of trying to go through EDD first. The lack of communication between these agencies is ridiculous - they should automatically notify you if there's a verification hold or any issue preventing your card from being sent. Hope your landlord understands the delay and you can get caught up on everything once the card arrives Wednesday!

This might sound crazy, but try tweeting at your state's unemployment office. I did that out of desperation and got a DM with a direct number to call. Worth a shot! 🤷‍♂️

I'm going through the exact same thing right now! My payments stopped about 2 weeks ago with zero explanation. The worst part is you can't even get a human on the phone to tell you what's wrong. I've been checking my account obsessively but there's literally nothing there - no messages, no requests for info, nothing. It's like they just decided to ghost me 😭 Really hoping someone here has found a solution because I'm running out of options (and money). Thanks for posting this - at least now I know I'm not the only one dealing with this nightmare!

I'm going through this exact same process right now! My claim expired last month and I was so confused about those same questions. Reading everyone's responses here has been super helpful - especially about answering YES to the 12-month question and using the same EDDCAN number. One thing I wanted to add - when I called EDD yesterday (took me literally 47 tries to get through), the rep mentioned that if you worked full-time for most of the year after your last claim, your new benefit amount could be significantly different from your previous one. She said to make sure all your recent employers are listed correctly because they calculate based on the "base period" which uses your most recent work history. Also, she warned me that processing times are running longer than usual right now due to high volume, so don't panic if it takes a few weeks to hear back. Good luck with your application!

I just went through this same situation a couple months ago! Definitely answer YES to the 12-month question - the system needs that accurate info. Your EDDCAN number stays with you permanently, so use the same one. One thing I wish someone had told me - make sure you have your separation notice or termination letter ready when you apply. Even though it was a clear layoff, having that documentation uploaded right away helped my claim process faster. Also, if you get any requests for additional info through your UI Online account, respond immediately! I made the mistake of waiting a few days to send in some wage info they requested and it delayed everything by another week. The waiting is the worst part, but hang in there. Once it gets approved, you'll be able to start certifying for benefits right away.

I went through this exact same thing a few months ago! The identity verification hold is super common right now. Here's what worked for me: I called the EDD number (1-800-300-5616) first thing in the morning - like literally started dialing at 8:00 AM sharp. It took about 2 hours on hold, but I finally got through to someone who could see exactly what documents they needed. Turns out they wanted a clearer photo of my driver's license and a recent bank statement. Once I uploaded those through the UI Online portal, my payments released within a week. Don't give up - you'll get through this! Also, definitely check your inbox/spam for any emails from EDD that might have specific instructions. Sometimes they send follow-up emails that get missed.

I'm dealing with a similar identity verification issue right now - it's so frustrating when you're counting on that money! From what I've learned lurking in these forums, the key seems to be getting crystal clear photos of your documents and being persistent with calling. I've been setting multiple alarms to call right when they open because the wait times are insane later in the day. Also make sure to check your UI Online account daily - sometimes they'll update requirements or request additional documents without sending a clear notification. The whole system feels broken, but everyone here seems to eventually get through it with enough persistence. Hang in there! 💪

This situation is incredibly common and frustrating! The fact that an EDD rep confirmed your wages are in their system but the online portal is blocking you is a classic example of their system issues. Here are a few additional tips based on what others have shared: 1. **Try the technical support line first** - As Diego mentioned, 1-800-300-5616 might be your fastest route since this sounds like a system sync issue 2. **Use specific language** - When you get through, ask them to "check eligibility using the alternate base period" and mention that wages from Q4 2024 need to be included 3. **Document everything** - Keep track of rep names, reference numbers, and what they tell you in case you need to call back The good news is that since a rep already confirmed you qualify, this should be fixable once you reach the right person who can override the online system's limitation. Don't create a new account or try workarounds - just focus on getting through to someone who can manually process your claim. The system is definitely broken, but your situation is totally resolvable with the right human intervention!

I just went through this exact same nightmare last month! The online system rejected me even though I had plenty of wages from Q4. Here's what finally worked: I called the technical support line (1-800-300-5616) that Diego mentioned - they're SO much better for system issues like this. The tech rep explained that when you work right up until the end of a quarter (like your October-December situation), there's often a lag between when employers submit wage reports and when the online portal can access them. The tech person was able to see the disconnect immediately and escalated my case. Within 24 hours, a claims rep called me back and processed everything over the phone using the alternate base period. Saved me weeks of hassle! Definitely try tech support first - they understand these system sync issues way better than regular claims reps.