UPDATE: I wanted to thank everyone for the advice! I called Money Network again this morning and specifically asked for the fraud department using the phone tree someone suggested. Got a much more helpful rep who processed an expedited claim AND issued a provisional credit that should appear in 2-3 business days! Also filed a CFPB complaint as backup. I'm switching to direct deposit as soon as this is resolved. Will update again when everything is finalized.

So glad you got the provisional credit! I had a similar experience where the regular customer service was useless but the fraud department actually helped. Just a heads up - make sure you keep checking on your case every few days. Sometimes they need additional documentation or the investigation stalls. Also, when you switch to direct deposit, double-check your bank account info because I've seen people accidentally transpose numbers and then their payments get delayed. The direct deposit is SO much better though - no more worrying about card skimmers or ATM fraud!

Has anyone else noticed that EDD ALWAYS finds a way to make us wait for money even when we're LEGALLY entitled to it?? Like, we win an appeal which PROVES they were wrong, and instead of rushing to fix their mistake, they make us wait ANOTHER month?! It's almost like they're hoping we'll just give up!!

UPDATE: I finally got through to EDD this morning! The rep confirmed they received my appeal decision but said it's in a processing queue. She put in a request to expedite it due to my financial hardship, but couldn't give me an exact timeframe. She did say I should see some movement on my account within 7-10 days though. Just wanted to update everyone in case someone else runs into this same situation. Will post again once I actually see the money! Thanks everyone for your help so far!

Quick update question - have you checked your UI Online account under the "History" tab as well as the "Appeals" section? Sometimes decisions don't show up in Appeals but your payment status will change under History if the decision was favorable. Also, make sure you're still certifying for benefits every two weeks even while waiting for the appeal decision!

I'm going through something similar right now - had my appeal hearing 2.5 weeks ago and still waiting on the decision. The uncertainty is absolutely brutal, especially when you're already financially stressed from months without benefits. One thing that's helped me cope is setting up a daily routine where I only check my UI Online account once in the morning instead of obsessively refreshing it all day. I've also been documenting everything (hearing date, judge's name, case details) in case I need to follow up later. Hang in there - from what I'm reading here, it sounds like 3-4 weeks is pretty normal right now, even though it feels like forever when you're living it.

Update: Finally got through to EDD this morning! For anyone with this issue in the future - they confirmed my payment was sent to Money Network and a new card is being mailed automatically. Should arrive within 7-10 business days. I asked about getting a check instead but was told that's not possible for payments already processed. For future payments though, I've switched to direct deposit. Thanks everyone for the help!

Congrats on finally winning your appeal after 4 years! That's incredible persistence. Just want to add that when you do get your new Money Network card, make sure to activate it right away and set up your PIN. I had a similar situation where my card took 10 days to arrive, but then I had to wait another 2 days because I didn't realize I needed to call to activate it first. The activation number should be on the sticker attached to the card. Also, there might be a temporary daily withdrawal limit until you verify your identity with Money Network, so don't panic if you can't withdraw the full amount immediately.

Wow, reading through this entire thread has been both enlightening and infuriating! I'm a newcomer to this community but unfortunately not new to EDD headaches. I've been dealing with my second identity verification request in just 5 weeks, and like so many of you, my payments are stuck in limbo while bills keep coming. What really gets me is that I've been paying into this system for over a decade with zero issues until they rolled out MyEDD. It's clear this isn't user error - it's a systemic problem with their migration process. I'm grateful for all the detailed solutions everyone has shared here. The strategy of using multiple approaches simultaneously (technical complaint, Claimyr, assembly member contact, in-person visit) seems like the smartest way to tackle this broken system. I'm particularly interested in the assembly member route since that seems to have the highest success rate for permanent resolution. It's absolutely ridiculous that we need a whole playbook just to access benefits we've earned, but I appreciate this community for creating one. Going to start implementing these strategies tomorrow and will definitely report back with results to help others. Thank you all for turning what felt like an impossible situation into something actionable!

I'm so sorry you're going through this nightmare, Mateo! I just joined this community because I'm experiencing the exact same issue - currently on my third identity verification request since February. The MyEDD system rollout has been an absolute disaster for so many of us. Reading through all these responses gives me hope that there are actual solutions, even though we shouldn't have to jump through all these hoops just to access benefits we've rightfully earned. I'm planning to try the assembly member route first since that seems to have the highest success rate for permanent fixes, then follow up with the technical complaint form and possibly Claimyr if needed. It's incredibly frustrating that a system upgrade has made things so much worse, but I'm grateful for this community sharing real strategies that actually work. Hang in there - it sounds like persistence and hitting the problem from multiple angles is the key to getting through EDD's broken verification loop!