Final update: My claim went from pending to paid this morning! All 5 weeks worth of benefits were deposited to my EDD debit card at once. Such a relief! For anyone else stuck in pending limbo - definitely call rather than wait. And yes @helpfuluser86 I did use Claimyr to get through after trying on my own for 2 days with no luck. Totally worth it to get this resolved!

Congratulations on getting this resolved! Your experience is a perfect example of why persistence pays off with EDD issues. The ID.me verification glitch you encountered is surprisingly common - I've seen several cases where the verification completes successfully on ID.me's end but doesn't properly sync with the EDD system, leaving claims in limbo indefinitely. For anyone else reading this thread who might be dealing with similar delays, Oliver's story highlights a few key takeaways: 1. Don't wait beyond 3-4 weeks to take action - the system won't fix itself 2. Check your UI Online inbox regularly for any requests or messages 3. When calling, be prepared to explain your situation clearly and ask for escalation to Tier 2 if needed 4. Identity verification issues are among the most common causes of delays Thanks for sharing your updates throughout this process - it's really helpful for other community members who might be going through the same thing!

how long does it takes a certification to process if it been pending? Finally went through because the lady processed it for me but I didn’t ask when I would receive the payments

I went through a similar situation last year - pending for months! What finally worked for me was calling first thing in the morning right when they opened (8am) and staying persistent. Also, if you have any documentation of financial hardship (like past due bills or notices), that can help expedite the interview process. Don't give up - I know it's frustrating but keep calling and documenting every conversation. You might also want to try reaching out through the "Contact Us" feature on the EDD website in addition to calling. Hang in there!

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

Hi Tina! Based on what you've described, that February payment does sound like it could be a conditional payment. EDD started issuing these in July 2021 for people who had been waiting on pending certifications for more than two weeks. Since you had to wait 7 months for your phone interview, you definitely qualify for this program. You should have received (or will receive) a DE 5400 notice in the mail explaining that this was a conditional payment while they review your eligibility. After your interview in January, they'll make a final determination - if everything checks out, you'll keep the payment. If not, you might need to pay it back unless you qualify for an overpayment waiver. The good news is that getting any payment usually means they're processing your case. Have you heard anything back since your January interview about the final decision on your eligibility?

Has he tried certifying for benefits yet? Just wondering if the system is already showing the wrong name when he logs in. Sometimes seeing the error on screen makes it more urgent to fix!

Don't beat yourself up too much about this - mistakes happen! I work in HR and I've seen this type of error before. The good news is that name corrections are actually pretty routine for EDD, they deal with this stuff all the time. Here's what I'd suggest: have your boyfriend try calling right when they open at 8 AM. The wait times are usually shorter first thing in the morning. He could also try calling from his car before work starts if he gets to the job site early. Also, make sure he has his Social Security card, driver's license, and the confirmation number from when you filed the claim. The rep will need to verify his identity before making any changes. Once it's corrected, they'll usually send an updated confirmation letter within a few days. The most important thing is getting this fixed before he starts certifying for benefits. You caught it early which is actually great timing!

This exact thing happened to my sister about 6 months ago! EDD intercepted her tax refunds for a $800 overpayment but took around $1,050 total. She was worried they'd keep the extra money forever, but she actually did get a refund check for the difference after about 6 weeks. The check came from the State Controller's Office like others mentioned, and it was pretty basic - just said "EDD overpayment refund" or something like that. She almost threw it away thinking it was some kind of scam mail at first! My advice would be to wait the 6-8 weeks that seems to be normal, but definitely keep checking your UI Online account to make sure that credit balance doesn't mysteriously disappear. If you don't see the check by then, the Collections Division route that others suggested seems to be the way to go. Good luck!

This is actually pretty common when EDD intercepts multiple refunds for overpayments. I'm a tax advisor and see this frequently - when they grab both state and federal refunds through the Treasury Offset Program, the amounts don't always align perfectly with what you owe. The $268 credit balance you're seeing is legitimate money owed back to you. From what I've observed with clients, EDD typically processes these refunds within 4-8 weeks through their monthly reconciliation cycle. The refund will come as a paper check from the State Controller's Office (not EDD directly) to whatever address you have on file in UI Online. Two important things: 1) Double-check that your mailing address is current in your account, and 2) Keep a screenshot of that credit balance showing the $268 - you'll want that documentation if you need to follow up later. If you don't receive anything after 8 weeks, call and specifically ask for the "Benefit Payment Control" unit when you get through. They handle overpayment reconciliations and can track exactly when your refund was processed and mailed. The regular UI reps often can't access this information. You should definitely get your money back - it's just a matter of waiting for their slow bureaucratic process to catch up!