Update: I FINALLY got through this morning! For anyone with the same problem, I used the Claimyr service that someone suggested above, and they connected me with an EDD rep in about 25 minutes. The agent was able to see that my payment was pending because of an "eligibility review" flag that somehow got placed on my account. She removed it and said my payment should process within 48 hours. Fingers crossed, but at least I finally got an explanation! Worth every penny not to spend another week trying to get through.

I've been dealing with EDD phone hell for the past month trying to get my identity verification resolved. What worked for me was calling the 1-800-300-5616 number at exactly 8:00am on Tuesday mornings. I noticed they seem to have more staff available on Tuesdays compared to Mondays when everyone calls. Also, when you get to the menu, press 1-2-1 instead of the usual sequence - this sometimes gets you to a different queue that's less backed up. Had to call 47 times over two weeks but finally got through and resolved my issue. The key is being persistent and varying your call times slightly. Good luck!

I tried certifying by phone last year and the system kept hanging up on me when I tried to enter my work search information. something about "too many attempts" but I was only trying to enter 3 job contacts! ended up having to go to the library to use their computers and certify online. phone system seems buggy sometimes.

That's frustrating about the phone system glitching on work search entries! I've had similar issues with automated systems timing out. For anyone else who might run into this - if the phone system keeps hanging up during work search reporting, try speaking your entries more slowly and clearly, and make sure you're in a quiet area with good cell reception. Sometimes background noise can confuse the voice recognition. Also, have all your job contact info written down beforehand so you're not pausing to think - the system might interpret long pauses as connection issues. If it keeps failing, the online system is definitely more reliable for complex entries like work search activities.

To properly close your claim, you'll need to: 1. Attend the phone interview - this is important to resolve any pending issues from when you were collecting benefits 2. Complete a final certification indicating your return to full-time work 3. Report your employment change by answering "Yes" to the question about change in employment status 4. Enter the date you started your full-time position After this, your claim will be properly closed. Keep any documentation from the interview and your final certification for your records. EDD may still send you certification notices for a couple cycles after you stop - just ignore those once you've properly reported your return to work.

Congrats on landing the full-time nursing assistant position! Just wanted to add one more tip - when you do the phone interview, have your employment details ready (start date, employer name, etc.) as they'll likely ask for this information to update your file. Also, if you had any weeks where you worked while collecting partial benefits, make sure you have records of those earnings handy in case they ask about wage reporting during those periods. Better to be over-prepared than scrambling for info during the call!

I'm in the exact same boat! Submitted my DE 2593 on March 25th and it's been radio silence for over a month now. What's really frustrating is that I submitted it online through UI Online and got a confirmation screen, but when I log back in there's no record of it anywhere. My payments are still coming through thankfully, but the anxiety is killing me wondering if something went wrong. Has anyone else noticed their online submission just disappearing from their account history? I'm starting to wonder if there's a glitch in their system where the forms are getting lost between submission and processing. Might try that secure message option that Ravi mentioned to see if I can get some clarity on what's happening with mine.

I'm dealing with the same frustrating situation! Submitted my DE 2593 on April 2nd and it's been over 3 weeks with zero acknowledgment. What's really concerning me is that I've heard mixed stories - some people say their payments continued throughout the delay, but others like Astrid had their benefits suddenly cut off. I've been checking my UI Online account obsessively every day hoping to see some kind of update or message, but nothing. The uncertainty is the worst part because you don't know if you should be worried or if this is just the "new normal" with EDD's processing delays. Has anyone found a reliable way to check the status without having to battle through their phone system? I saw Omar mention Claimyr but I'm hoping there might be a free option first before I have to pay for a service just to talk to someone about a form I already submitted on time.

UPDATE: I was able to get through to EDD using that Claimyr service someone mentioned. The rep confirmed they received my appeal on Friday (4 days ago) and it's being processed! Such a relief. She said I should get the acknowledgment letter within 7-10 business days. Thanks everyone for your help and advice!

That's awesome that you got confirmation! For anyone else in this situation, another option is to check with your local post office - if you remember roughly when you mailed it and which location, sometimes they can help track regular mail if it was processed recently. I had to do this once when I was worried about a time-sensitive document. Also, if you're still within your 30-day appeal window and haven't heard anything, you can always file a duplicate appeal with a note explaining you're unsure if the first one was received. Better safe than sorry!