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I've started calling from work during my lunch break but can only try for 30 minutes. Never enough time to actually get through. Might need to take a personal day just for EDD calls.
Bottom line: if you're going to call manually, block out an entire day, have your phone charger ready, and prepare to be frustrated. Or save yourself the headache and pay someone else to deal with it.
Trust me, the callback thing is life changing. You get your time back and actually reach a human. Best decision I made in this whole unemployment mess.
I've been reading through all these comments and honestly feel like I've been doing everything wrong. Started calling at 8am sharp every day but sounds like I need to try different times and maybe consider one of these callback services. Thanks everyone for sharing your experiences - this is way more helpful than anything on the official EDD website.
I went through the exact same thing last year! They flagged me for "unreported income" even though I had reported everything correctly. Here's what finally worked for me: 1. File the immediately - you usually have 30 days from when they sent the notice. Even if you missed that deadline, still try to and explain why it was late. 2. Gather ALL your documentation - pay stubs, bank statements, anything showing what income you actually had during those months they're questioning. 3. If you can't get through by phone, try the "Contact Us" feature in your UI Online and submit a detailed message explaining your situation. 4. The assembly member route really does work - I contacted mine and got a response within a week, then my payments resumed within two weeks after that. The continuing certification while not paying is actually normal during disputes - they want to keep your claim active while it's being resolved. Don't stop certifying! Once they clear the issue, you should get backpay for all those weeks. Stay strong, this will get resolved!
Thank you so much for sharing your experience @Hugo Kass! It's really encouraging to hear from someone who actually got through this nightmare. I'm in a similar boat - been waiting 3 months now with no payments while they "investigate" something I supposedly didn't report correctly. The part about continuing to certify even when not getting paid is so important - I almost stopped doing it thinking what's the point, but now I see why they want you to keep the claim active. Did you have to provide a lot of documentation for your appeal, or was it pretty straightforward once you got someone to actually look at your case? And how long did the whole process take from start to finish?
I'm dealing with something very similar right now - EDD stopped my payments claiming I didn't report income, but I know I reported everything correctly. It's incredibly stressful when you're depending on these benefits to survive. From what I've learned lurking in this community, here are a few additional things that might help: 1. **Document everything** - screenshot your UI Online showing your certification history and any messages from EDD 2. **Request your payment history** - this can help prove what you actually reported vs what they think you reported 3. **Look for the "determination" letter** - they should have sent you something explaining exactly what income they think you failed to report and from which period The assemblymember suggestion is solid - I'm planning to contact mine this week. Also, some people have had luck sending a message through the "Contact Us" in UI Online specifically asking for a "redetermination" of their case. Stay strong @Roxanne Skochko - you're not alone in this fight! The system is broken but there are ways to get through it. Keep all your records and don't let them intimidate you into giving up what you're rightfully owed.
UPDATE: I just checked my UI Online account and my status changed to "paid"! They must have processed it faster than the 7-10 days they quoted. So relieved! Now just waiting for that Money Network card to arrive. Thanks everyone for your help and advice!
That's great news! If you need the funds urgently before your card arrives, you can also set up direct deposit through UI Online. Go to "Payment Methods" and select "Change Payment Method" to enter your bank account information. This would apply to future payments though, not the one that's already processing.
Congrats on getting approved! That's such a relief when you see that status change to "paid." For anyone else still waiting - I had a similar experience where they quoted 7-10 days but it actually took 12 business days. The key thing I learned is that weekends and holidays don't count as "business days" so make sure you're calculating correctly. Also, once your status changes to "paid," the Money Network card usually arrives within 5-7 business days via regular mail. If you're in a rush, you can call Money Network directly to see if they offer expedited shipping for a fee.
Congratulations on getting your interview done and claim approved! This is such a perfect example of why it's important not to panic when EDD runs behind schedule. I went through this same situation last year - they called me 3 hours late and I was convinced my claim was going to be denied. It's frustrating that they don't give any updates during the waiting period, but at least now other people reading this thread will know that late calls are totally normal. Thanks for updating us with the good news!
This whole thread has been so reassuring to read through! I'm actually scheduled for an interview next Tuesday and was already stressing about it. Seeing how it worked out for both of you gives me hope. The waiting and uncertainty is definitely the worst part - I'll remember to keep my phone close for the whole day (and maybe the day after too just in case). Thanks for sharing your experience!
So glad to see this thread with a happy ending! I've been following along because I have my interview scheduled for next week and was already getting anxious about it. Reading everyone's experiences - especially how both Savanna and Juan got their calls hours late but everything worked out - really helps calm my nerves. It's good to know that EDD running behind schedule is normal and doesn't mean your claim will be denied. I'll definitely keep my phone charged and close by for the entire day (and maybe the next day too based on what others shared). Thanks to everyone who shared their experiences - this community is so helpful for navigating the EDD process!
Tom Maxon
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
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Summer Green
I'm so sorry you're dealing with this frustrating situation! verification issues seem to be a common problem with EDD. Since you mentioned they confirmed your 2021 but still need to 2020, have you tried asking them specifically what they need for the 2020 verification? Sometimes they require different documentation for different years. You might also want to keep detailed records of every call you make - date, time, representative name, and what they tell you. This can help if you need to escalate or if different reps give you conflicting information. Hang in there!
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Dylan Campbell
•@Summer Green That s'really good advice about keeping detailed records! I m'dealing with a similar verification issue and never thought about documenting each call like that. It s'so frustrating when different reps tell you different things. @Yvett Morgan - have you tried asking them to escalate your case to a supervisor? Sometimes they can see things in the system that regular reps can t access.'Also, since your are set to expire in September, you might want to mention that urgency when you call. I ve heard'that sometimes helps move things along faster.
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