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Have you tried reaching out on social media? Sometimes tweeting at them or messaging on Facebook can get a response. Worth a shot!
I'm in a similar situation - submitted my claim about 2.5 weeks ago and radio silence since then. It's so stressful not knowing what's happening! I've been checking the online portal daily but the status hasn't changed at all. Definitely going to try some of these suggestions, especially the early morning calling tip. Thanks everyone for sharing your experiences - at least I know I'm not alone in this mess!
@Angelica Smith I totally get how stressful this is! The uncertainty is the worst part. I m'dealing with something similar right now - it s'like they just disappear your application into a black hole. Have you tried that callback option that @Madison Allen mentioned? I m wondering'if that might be less frustrating than sitting on hold forever. We really shouldn t have'to jump through all these hoops just to get basic information about our own claims!
Can I just say how bizarre it is that EDD runs both systems but makes them work completely differently? I went through the same confusion last year. UI is all online with bi-weekly certifications, but SDI still relies heavily on paper forms and doctor certifications. The whole system is archaic and needlessly complicated! My doctor actually filled out my SDI paperwork wrong TWICE and it delayed my claim by over a month. Make sure your doctor knows what they're doing when they fill out the forms.
Just went through this exact transition last month! You're right to be confused - the systems are totally different. With SDI, once your claim is approved and your doctor's certification is processed, payments are automatic for the period they certified you for. No bi-weekly certifications like UI! The key thing is making sure your doctor fills out the forms correctly the first time. I'd recommend calling their office to confirm they submitted everything and ask if they're familiar with SDI paperwork. Some doctors mess up the dates or disability codes which can delay everything. Also, keep an eye on your mail for any requests for additional info. Unlike UI where everything happens online, SDI still uses a lot of paper correspondence. Good luck with your recovery!
This is super helpful, thank you! I'm definitely going to call my doctor's office tomorrow to double-check everything was submitted properly. The automatic payments once approved sounds like such a relief compared to the UI system. I'm just hoping my doctor filled everything out right the first time since you mentioned some doctors mess up the dates and codes. Did you have any issues with your transition from UI to SDI, or did it go smoothly once the paperwork was processed?
Have you tried reaching out to your local assemblymember or state senator? Sometimes their office can help push things through with EDD.
@Dmitry Ivanov I went through this exact same issue a few weeks ago! The "Reopen Claim" option is really hard to find - it's usually buried in the UI Messages section or sometimes shows up under "Claim History" depending on your claim status. Also, make sure you're looking on the right date - sometimes there's a delay before the system allows you to reopen for a specific week. If you're still stuck after trying Connor's browser steps, the phone route really is your best bet. Hang in there! 💪
This is absolutely infuriating and I'm so sorry this happened to you! I went through something similar last year when $3,100 disappeared from my Money Network card. The whole experience was a nightmare, but I did eventually get my money back after 11 weeks of fighting. A few things that helped me beyond what others have mentioned: 1. Take screenshots of EVERYTHING - your account balance before/after, transaction history, any error messages. Save them in multiple places. 2. When you call Money Network, ask for the fraud department specifically, not general customer service. They have slightly more authority to escalate cases. 3. Keep a detailed log of every phone call - date, time, rep name, what they said, case numbers. This saved me when they claimed I never called. 4. If you have any text messages or emails from Money Network about the unauthorized transactions, save those too. The police report suggestion is crucial - some people skip this step but it really helps legitimize your case. Most departments let you file online for financial fraud now. Hang in there! I know it feels hopeless right now, but most people do get their money back eventually. The system is just designed to make you give up. Don't let them win!
Thank you so much for the detailed advice and encouragement! I'm feeling a bit overwhelmed with everything I need to do, but this gives me hope that I'll actually get my money back. I've been taking screenshots of everything since this started, but I didn't think about asking specifically for the fraud department when I call. I'll definitely try that next time instead of going through regular customer service. Did you have to keep calling them constantly for updates during those 11 weeks, or did they eventually start communicating with you regularly? I'm worried about being too pushy but also don't want to just sit and wait while they ignore my case.
I had to call them at least twice a week for updates, honestly. They don't proactively communicate at all - if you don't call, your case just sits there. But here's the key: be persistent but professional. I created a simple spreadsheet to track my calls and always referenced previous conversations by case number and rep name. This showed them I was serious and organized. After about 6 weeks of regular calls, they finally assigned me a dedicated case manager who was much more responsive. The turning point was when I mentioned filing complaints with CFPB and the BBB - suddenly they started taking me more seriously. Don't feel bad about being "pushy" - this is YOUR money and you have every right to follow up regularly! One more tip: if you get a particularly unhelpful rep, politely end the call and try again in a few hours. Different reps have different levels of authority and willingness to help.
I'm so sorry you're going through this nightmare! $4,200 is a huge amount to lose, especially when you're already dealing with unemployment stress. I haven't been hacked myself, but I've been following this issue closely because I'm terrified it'll happen to me. From what I've seen in other posts here, you're definitely not alone - Money Network security breaches seem to be happening way too frequently lately. A couple additional suggestions that might help: - Try calling Money Network early in the morning (around 7-8 AM) - I've heard wait times are shorter then - If you have any friends or family who work in banking/finance, ask them to review your dispute paperwork before submitting it - Consider reaching out to local news stations - they sometimes do consumer protection stories that can pressure companies to resolve cases faster The fact that their customer service hung up on you after 45 minutes is absolutely unacceptable. That alone shows they're not taking this seriously enough. Stay strong and keep fighting! From everything I've read here, persistence really does pay off, even though it shouldn't take months to get YOUR own money back. This whole system is broken but don't give up!
Thank you so much for the support and practical tips! I hadn't thought about calling early in the morning - that's really smart. I've been calling in the afternoon when they're probably swamped. The idea about reaching out to local news is interesting too. Do you know if they typically respond to individual cases like this, or would they only be interested if there's a bigger pattern of Money Network problems? I'm willing to try anything at this point. You're absolutely right that hanging up after 45 minutes is unacceptable. I was so frustrated I almost cried. It's bad enough that someone stole my money, but then to be treated like garbage by the company that's supposed to help me get it back? It's just adding insult to injury. Really appreciate the encouragement - some days I feel like giving up but seeing everyone's advice here reminds me I need to keep fighting for what's rightfully mine!
CosmicCaptain
That's awesome to hear! Having the school help with the CTB application makes such a huge difference. I wish more training providers were that proactive about helping students navigate the EDD process. Your son is really lucky to have found a program that's both EDD-approved AND supportive with the paperwork. The trucking industry needs good drivers, and it sounds like he's setting himself up for success the right way. Keep us posted on how the training goes!
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Lim Wong
•That's such great news! It's really reassuring to see a success story like this. The fact that the school is EDD-approved and actually helps students through the CTB process shows they really care about setting their students up for success. Your son is definitely on the right track by getting the paperwork done before starting. Best of luck to him with his CDL training - the trucking industry is booming right now, so he's making a smart career move! Thanks for keeping us updated, and feel free to share how everything goes once he gets started.
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Giovanni Marino
This is such a helpful thread! As someone who's been through the EDD system myself, I can't stress enough how important it is to get everything documented properly upfront. Your son is so smart to ask these questions before starting the program. One thing I'd add that I learned the hard way - when he does his bi-weekly certifications, make sure he's super specific about reporting the training stipend. Don't just put "yes" to working - actually enter the exact hours and dollar amount. EDD's system can flag inconsistencies if the reporting isn't precise. Also, even with CTB approval, keep copies of all his certification submissions. I had an issue months later where EDD questioned some of my earlier certifications, and having those records saved me from a major headache. Sounds like he's found a great school that actually knows how to work with EDD - that's honestly half the battle right there!
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Omar Farouk
•This is such valuable advice, especially about being specific with the certification details! I'll definitely make sure my son knows to enter the exact hours and amounts rather than just checking "yes." And keeping copies of everything is brilliant - I've heard so many horror stories about EDD losing documentation or questioning things months later. Really appreciate you sharing what you learned from experience. It's clear this community has been through it all and knows exactly what pitfalls to avoid!
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