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I'm really struggling with how to answer Question #1 during certification ('Were you too sick or injured to work?') when I only missed ONE day of work due to illness. My situation: I only missed last Wednesday because I had a bad case of bronchitis and needed to see my doctor. I got a doctor's note and returned to work the very next day. My employer marked it as sick hours on my timesheet. For EDD certification, should I mark YES or NO for Question #1? I'm worried if I say YES they might deny my entire week of benefits, but if I say NO it doesn't match my employer's records. Has anyone dealt with this one-day sick leave situation before? What's the right way to handle this?
To all those having trouble reaching a human at the EDD. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
I'm dealing with a similar situation - had to mail in my claim forms for several weeks. Just wanted to share that I also sent mine to the same address you mentioned. It took about 3-4 weeks to process, but they did eventually get to them. Make sure you keep copies of everything you send and consider sending it certified mail so you have proof of delivery. The online system is definitely easier when it's working properly, but mailing is a viable backup option. Hope yours gets processed quickly!
Hey everyone, I'm having trouble with my identity verification for my unemployment claim. The system is saying it can't verify my identity and I'm not sure what to do next. Has anyone else dealt with this? What steps did you take to resolve it? I'm worried about my claim being delayed or denied because of this. Any advice would be really appreciated!
@Dylan Cooper - I went through the exact same thing a few months ago! The key is persistence and having multiple backup plans. Here's what finally worked for me: 1. Try the ID.me verification if you haven't already - sometimes it works better than EDD's own system 2. If that fails, gather EVERYTHING: driver's license, passport, utility bills, bank statements, tax returns - the more official docs the better 3. Call the technical support line (not the general number) - they're more equipped to handle verification issues specifically 4. Document everything - screenshot error messages, keep notes of who you talk to and when The whole process took me about 3 weeks, but I did get it resolved. Don't panic - this is unfortunately super common right now. You've got this! 💪
This is super helpful advice! I'm dealing with the same issue right now and was feeling pretty overwhelmed. Quick question - when you say "technical support line," do you have that number handy? I've been calling the main EDD line and getting nowhere. Also, did ID.me work right away for you or did that take time too? Thanks for sharing your experience! 🙏
Hey @Anna Xian, thanks for the detailed advice! I'm actually going through this nightmare right now too. When you mention the technical support line, is that different from the regular 1-833-978-2511 number everyone talks about? I've been banging my head against the wall trying to get through on the main line. Also curious about ID.me - did you have to wait for them to review your docs or was it instant? Really appreciate you taking the time to break this down for us!
I'm super stressed trying to figure out how to get my tax refund back from EDD! My situation: I had a fraud allegation on my unemployment claim for 2022 (honestly no idea why - I reported everything correctly). EDD withheld all my state tax refund while this was pending. After waiting FOREVER, I finally had a hearing with a judge in July 2025 who ruled in my favor, stating I did NOT knowingly or purposely commit fraud (which I knew all along!). But now I'm totally stuck - I have the favorable decision letter but zero idea how to actually get my withheld tax refund released. Has anyone dealt with this before? Do I contact EDD or FTB? Is there a special form? The decision letter doesn't explain the next steps at all, and I'm worried if I don't take action soon I'll never see that money. It's almost $2,400 which I really need right now.
i went through all this last year and got my tax refund eventually but when i filed my taxes this year it was all messed up because of the previous withholding. make sure u keep ALL the paperwork from this process for ur next tax return. the ftb sent me a weird form that i had to give my tax guy.
Great point about tax implications. The refunded money isn't considered taxable income for the year you receive it back, but you'll likely receive a 1099-G adjustment form that needs to be included with your next tax filing to show the correction to the previous year's withheld amount. This prevents double-reporting of the income.
Just want to add that you should also request a written confirmation when you call EDD to request the Release of Withhold. Ask them to email or mail you documentation showing they've initiated the release process. This gives you proof if FTB claims they never received anything from EDD. I learned this the hard way when my case got lost in the system for 3 months because there was no paper trail. Having that written confirmation saved me when I had to escalate to supervisors at both agencies.
I'm getting nervous about my latest EDD payment. My UI Online account updated to 'paid' status on Sunday (10/23), and normally I'd see the deposit on my Bank of America card by 9:30am Monday morning. I know yesterday was a bank holiday, so I expected a slight delay, but it's Tuesday afternoon now and still nothing in my account. The EDD website shows the payment as 'paid/deposited' but the money isn't there. Should I be worried? Is this just a normal delay because of the holiday? Anyone else experiencing longer deposit times this week? Trying to decide if I should wait it out or spend hours trying to get someone on the phone.
Quick update for anyone following this thread in the future: Holiday payment processing typically follows this pattern: 1. Sunday certification + Monday holiday = Tuesday or Wednesday deposit 2. EDD processes payments in batches - earlier certification usually means earlier batch processing 3. Money Network/BofA cards typically receive deposits 1-2 days after EDD shows 'paid' status 4. Direct deposit to personal bank accounts can take an additional business day As long as your status shows 'paid' in UI Online, your money is secure and on the way. The banking system just needs time to process it after a holiday.
Glad to hear your payment came through! This is exactly why I love this community - so many helpful people sharing their experiences. For anyone else reading this in the future, I'd also recommend signing up for text alerts through your bank so you get notified immediately when deposits hit your account. It really helps reduce the anxiety during these holiday delays. I learned that trick after my first few claims when I was constantly checking my balance every hour!
Emma Thompson
kinda off topic but my hubby had similar thing where he was coughing up nasty stuff and doctor said it was bronchitis too. took almost 2 weeks to get better even with antibiotics. hope ur feeling better now!
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Natasha Kuznetsova
AuthorThanks! I'm feeling much better now. The doctor gave me some strong antibiotics and they cleared it up pretty quickly. I hope your husband is doing better too!
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Nasira Ibanez
I went through this exact same situation a few weeks ago! I was out sick for just one day with food poisoning and was so confused about how to answer that question. I ended up calling EDD (took forever to get through) and the rep told me to always answer YES if I was unable to work for ANY reason on ANY day during the certification period, even if it's just one day. She explained that when you answer YES, the system will ask you to specify which days you were unavailable, and then it calculates your benefits accordingly. I still got paid for the other 4 days of that week, just not for the sick day. The rep also mentioned that it's really important to be accurate because employers report sick time usage and if there's a mismatch it can cause problems down the line. Better safe than sorry!
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