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To all those having trouble reaching a human at California Unemployment. I just ran across this that gave me a to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
If you miss the scheduled callback from EDD, don't panic! Here's what typically happens: 1) They'll usually try calling 2-3 times within a short window, 2) You might receive a follow-up text or notice about rescheduling, 3) Check your UI Online account for any updates or new appointment options. The key is to respond quickly if you get any rescheduling options. Also, make sure your phone can receive calls from unknown numbers since EDD calls often show up that way. Has anyone else had experience with missed callbacks and successful rescheduling?
@Marilyn Dixon Thank you for this helpful breakdown! I m'actually dealing with this exact situation right now - missed my callback yesterday and I m'worried I ve'lost my chance. Do you know how long EDD typically gives you to reschedule? I ve'been checking my UI Online account obsessively but haven t'seen any new options yet. Also, did you have to go back to the original callback request process or is there usually a faster way to get another appointment? Really appreciate any guidance from someone who s'been through this!
Great thread! Just wanted to add one more tip from my experience - when you're working part-time while on UI, it's really helpful to keep detailed records of your work days and earnings. I made a simple spreadsheet with dates worked, hours, and gross pay. This made certifying so much easier and helped me catch a mistake I almost made where I reported earnings for the wrong week. Also, if you ever get audited or have questions later, having everything documented saves you a lot of headaches. Good luck with the work - sounds like you've got all the info you need to handle it properly!
That's such a smart idea about keeping a spreadsheet! I'm definitely going to set that up before I start working those days. I can already see how easy it would be to mix up which week to report earnings for, especially if the work schedule is irregular. Thanks for the practical tip - sometimes it's the simple organizational stuff that makes all the difference when dealing with EDD!
One thing I haven't seen mentioned yet is what happens if you work irregular hours across the two-week certification period. For example, if you work 3 days one week and 1 day the next week, you'll need to report earnings separately for each week when you certify. EDD calculates benefits on a weekly basis, not bi-weekly, so each week gets its own calculation using the formula others described. This was confusing for me at first because I thought I had to average my earnings across both weeks, but that's not how it works. Each week stands alone in terms of how much you worked and earned, which then determines your benefit amount for that specific week.
Yes, in that specific situation - with his benefit year ending only 3 weeks after his job ends - it might be more advantageous to wait and file a new claim instead of reopening the old one. Here's why: 1. With only 3 weeks left on his old claim, he'd have to file a new claim very soon anyway 2. If his earnings were higher during this construction job, a new claim would likely give him a higher weekly benefit amount 3. Filing a new claim would give him a fresh 12-month benefit year However, there is a trade-off: waiting those extra 3 weeks means no benefits during that period. He needs to decide if potentially getting a higher weekly benefit amount for a full year is worth missing 3 weeks of payments now. One strategy could be to reopen his current claim for those 3 weeks, then immediately file a new claim when the benefit year ends. This way he doesn't miss any payments, though it does mean dealing with EDD twice in a short period.
Just wanted to add a quick tip based on my own experience - when your boyfriend reopens his claim, make sure he has his Social Security card and ID ready. Sometimes the system will ask him to verify his identity again, especially if it's been several months since he last certified. Also, if he changed his address or phone number while working, he should update that information in his profile BEFORE starting the reopening process. It can cause delays if there's conflicting contact info. Good luck to both of you!
Ugh, I've been there. The EDD system is a nightmare. Here's what you need to do: 1. Call them ASAP. Don't worry about giving your SSN - it's standard procedure. 2. Ask them to resend the form or submit it online if possible. 3. Keep a record of who you talked to and when. 4. Follow up relentlessly until it's resolved. Good luck, and don't give up!
I had the exact same issue last month! The continued claim certificate never showed up in my mail or online account. Here's what finally worked for me: 1. Call the SDI line directly (not the UI line) - they have separate phone systems 2. When you get through, explain that you never received the form and your payments stopped 3. They can email you a link to submit it online or mail a new one immediately 4. Ask them to note in your file that there was a delivery issue so your payments can be backdated The wait times suck, but don't let that stop you from calling. You earned those benefits! Also, definitely don't worry about giving your SSN - they need it to verify your identity and access your claim. Just make sure you're calling the official number from the EDD website. Hang in there - you'll get this sorted out! 💪
Michael Green
Hey Dylan, I'm going through something similar right now actually. Got my initial approval back in December, been getting paid since January, and just got hit with a second interview notice last week. Mine is scheduled for next Tuesday. From what I've researched and been told by others who've been through this, it's usually because your employer either missed the initial deadline to respond or they're now formally contesting your claim. The fact that you mentioned possible retaliation for reporting safety violations could actually work in your favor - California has pretty strong whistleblower protections. My advice would be to organize everything chronologically before your interview. I made a timeline with dates of when I reported issues to management, when the "performance problems" supposedly started, and when I was terminated. Having that structure really helps you stay focused during the call. One thing I learned from my research is that EDD interviewers are trained to be neutral, so don't take their tone personally if they sound skeptical. They have to ask tough questions to both sides. Just stick to the facts and you should be fine. Keep us posted on how it goes!
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Madison Allen
•Thanks Michael, this is really reassuring to hear from someone in the exact same situation! The timeline idea is brilliant - I'm definitely going to put together a chronological breakdown of everything that happened. It's good to know about the interviewer neutrality too, because I was worried they'd already be biased against me since my employer is contesting. I'm curious - when you got your second interview notice, did it give you any hint about what your employer claimed, or was it just as vague as mine? And did your payments continue or did they pause them right away? I'm still getting paid as of this week but worried that might change after Thursday's interview. Definitely will keep everyone posted on how it goes. Good luck with your interview on Tuesday too!
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Cassandra Moon
•@Michael Green That timeline approach sounds really smart! I m'definitely going to organize everything chronologically like you suggested. Quick question - when you mentioned researching this, did you find any specific resources that were helpful? I m'trying to understand my rights better, especially around the whistleblower protection aspect since that seems like it could be key to my case. Also wondering if you ve'heard anything about how long these second determinations typically take? I know @Ava Garcia mentioned 7-10 days earlier, but curious if that timeframe changes when it s a'contested claim versus just a routine review.
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Quinn Herbert
I went through this exact scenario about 8 months ago and it's definitely nerve-wracking! In my case, my employer waited almost the full 30 days before contesting my claim. What happened was they initially didn't respond to EDD's inquiry, so I got approved and started receiving benefits. Then they came back later claiming I was fired for violating company policy (which was bogus - I was actually let go during a "restructuring" that conveniently happened right after I complained about wage theft). The second interview lasted about 45 minutes and the interviewer asked very detailed questions about the specific incidents my employer cited. The key thing that saved me was having documentation - I had kept screenshots of text messages from my supervisor and emails showing I had followed proper procedures. One thing to be prepared for: they might ask you the same questions from your first interview but in different ways to see if your story stays consistent. Don't let this rattle you - just tell the truth the same way you did before. My benefits were paused for about 3 weeks while they made their determination, but I kept certifying and eventually got all the back pay. The determination letter was pretty detailed about why they ruled in my favor, citing the evidence I provided and noting inconsistencies in my employer's timeline. You've got this! The fact that you have documentation about the safety violations you reported is huge. Make sure to emphasize the timeline - when you reported the issues versus when the "performance problems" allegedly started.
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Jacob Lee
•This is incredibly helpful Quinn, thank you! The 45-minute timeline gives me a better idea of what to expect, and knowing that they might ask similar questions in different ways is really valuable preparation advice. I'm definitely going to make sure I review my first interview answers so I stay consistent. Your point about the documentation being key is reassuring since I do have those emails and texts. I'm curious - when you mentioned they cited inconsistencies in your employer's timeline, was that something you actively pointed out during the interview or did EDD figure that out on their own when they compared both sides? Also, did the interviewer give you any indication during the call about how they were leaning, or was it pretty neutral throughout? I'm trying to manage my expectations for Thursday and not read too much into their tone or questions.
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