
California Unemployment
CommunityGovernment Services


Ask the community...
Hi everyone, just checked my UI Online account and received this 'Notice of Conditional Payment Pending Eligibility Review' letter yesterday. I'm totally confused about what it means. As far as I know, I've done everything right with my claim and certifications. I'm still unemployed after being laid off from my restaurant management job 6 weeks ago and actively applying for jobs (at least 3 per week). The notice says I can still certify, but payments depend on an eligibility review? Does this mean they won't pay me until after some kind of interview? Has anyone dealt with this before? I've got rent due next week and I'm starting to panic a little. Any advice would be really appreciated!
Just got my award letter showing my EDD weekly benefit amount (WBA) of $447. I'm confused about whether this is the actual amount I'll receive each week or if they're going to take taxes out of it first? I opted for tax withholding when I filed my claim, but the letter doesn't specify if the amount shown is pre-tax or post-tax. Anyone know if I should expect the full $447 to hit my Money Network card or will it be less? This is my first time on unemployment so I'm trying to budget accurately.
To summarize what everyone has correctly shared: 1. The WBA listed is the gross amount before any tax withholding 2. If you elected tax withholding, 10% will be withheld for federal taxes only (California doesn't tax unemployment benefits) 3. You can change your withholding preference anytime through UI Online 4. If you don't withhold taxes now, you'll need to pay them when filing your tax return 5. Verify your award amount is based on complete wage information from all employers 6. Remember to certify every two weeks to receive payments Most people find it easier to have taxes withheld rather than face a potentially large tax bill later, but it's a personal financial decision.
Thank you for laying it all out so clearly! This thread has been super helpful. I think I'll stick with having the taxes withheld for now - better to get slightly smaller payments than deal with a tax headache later. And I'm definitely going to check those wage calculations since I worked at two different places last year.
One thing to keep in mind is that the Money Network card they use for payments can sometimes have delays or issues. I'd recommend setting up direct deposit to your bank account instead if you haven't already - it's more reliable and faster. You can do this through UI Online under "Payment Method." Also, make sure to keep track of all your payments because you'll get a 1099-G tax form at the end of the year showing your total unemployment income, which you'll need for filing taxes.
I'm completely stressed trying to help my sister through this EDD nightmare! She worked at a healthcare admin company for 2.5 years and was let go in January. Her termination letter specifically stated 'performance issues' as the reason, but when she applied for unemployment, EDD denied her claiming MISCONDUCT, not poor performance. We were shocked because misconduct is a whole different thing! Here's where it gets weird - we appealed and just received the hearing packet. In it, her former employer is claiming she received 6+ formal warnings during her employment! This is absolutely false - she only ever received TWO documented warnings the entire time she worked there (one in early 2023 and one about a month before termination). She has copies of both warnings with her signature. Now we're panicking about this appeal hearing scheduled for next week. The employer initially told her they 'wouldn't contest' her unemployment claim, but now they're sending all this false documentation to EDD. Has anyone successfully appealed a similar situation? We don't have money for a lawyer, so trying to prepare ourselves. What evidence should we bring? How do we handle the employer making false claims about these nonexistent warnings? Does EDD side with employers most of the time?
Has your sister been certifying for benefits while waiting for the appeal? MAKE SURE SHE KEEPS CERTIFYING even though she's getting denied! If she wins the appeal, they'll pay all those past weeks, but only if she certified properly. I've seen people miss out on thousands because they stopped certifying during their appeal process.
Oh no, she hasn't been certifying because she thought there was no point while denied! I'll tell her to start immediately. Can she go back and certify for previous weeks somehow?
She should call EDD immediately about backdating her certifications. Normally you can only backdate within a limited timeframe, but since she's in the appeals process, they might make an exception. Definitely have her start certifying going forward regardless of the current denial status. This is one of the most common mistakes people make!
Document everything and stay organized! I went through a similar appeal last year where my employer fabricated warnings. Here's my checklist for your hearing: 1. Create a timeline of employment showing only the 2 actual warnings 2. Bring the original termination letter highlighting "performance issues" 3. Get that personnel file ASAP - if they can't produce the alleged 6 warnings, that's huge 4. Prepare a simple statement about her job duties and how she tried to meet expectations 5. Practice staying calm - judges notice when employers can't back up their claims The fact that they initially said they wouldn't contest but now are lying about documentation is actually going to work against them. Judges see right through this stuff. Focus on the legal distinction between misconduct (willful) vs performance (trying but not meeting standards). You've got a strong case! Also yes, make sure she keeps certifying for benefits during the appeal process - she can get backpay if she wins.
I'm at my wit's end trying to access my EDD unemployment benefits because of ID.me problems! I set up my ID.me account around 2018 with my college email, which has since been deactivated after I graduated. Now EDD is requiring me to verify through ID.me again but I can't log in or reset my password since I don't have access to that old email anymore. I've tried their recovery options but nothing works without access to the original email. There's no phone number I can find, and their help center just sends me in circles. Been locked out of my benefits for almost 3 weeks now! Has anyone dealt with this ID.me nightmare before? Any solutions that actually worked? I'm getting desperate as rent is coming up fast.
I'm dealing with this exact same nightmare! My old college email got deactivated after I graduated last year and I've been locked out of my EDD account for over 2 weeks now. This thread has been absolutely incredible - I had no idea about the Trusted Referee video call option or any of these technical workarounds! Based on everyone's advice, I'm planning to try the video call first thing tomorrow morning using incognito mode with all my documents ready (driver's license, Social Security card, utility bill). The tips about clearing browser cache, not navigating away during the wait, and starting early morning for shorter wait times are exactly what I needed to know - I definitely would have made those mistakes otherwise! If the Trusted Referee call doesn't work out, it's really reassuring to know that creating a new ID.me account and using Claimyr to reach EDD is a solid backup plan. The fact that multiple people have confirmed EDD agents are understanding about the dual account situation when you explain the email access issue gives me so much confidence. This whole system is ridiculously broken but I'm so grateful for everyone sharing their real experiences and specific technical solutions here. This thread should honestly be stickied as a resource! I'll definitely update with my results to help the next person stuck in ID.me purgatory. Fingers crossed the video call works - really need to get my benefits sorted before rent is due!
I'm in literally the exact same situation right now! Just lost access to my university email about a month ago and have been putting off dealing with this because I knew it would be a complete nightmare. Reading through all these success stories gives me so much hope though - I had absolutely no idea about the Trusted Referee video call option or any of these technical tips. Your plan sounds perfect and I'm going to follow the same approach next week. The timing about starting early morning and all the browser/technical details are game-changers. It's honestly such a relief to see that people are actually getting through this instead of just being stuck forever in bureaucratic limbo. Really hoping the video call works out for you tomorrow - please update us with how it goes! Having that success story from JaylinCharles showing it can work on the second attempt if you get the technical setup right gives me confidence there's actually a real path forward here.
I'm going through this exact same situation right now! My old work email got deactivated about 3 weeks ago and I've been completely locked out of my EDD account since then. This thread has been an absolute lifesaver - I had no clue about the Trusted Referee video call option or any of these technical workarounds that actually work! Reading through everyone's experiences, I'm definitely going to try the video call approach first thing Monday morning. The technical tips about using incognito mode, clearing browser cache, having perfect lighting, and NOT navigating away during the wait are exactly what I needed to know - I would have made every single one of those mistakes otherwise. It's so encouraging to see JaylinCharles's recent success story going from locked out for a month to back in their EDD account within 2 hours once they got the process right. That gives me real hope this can actually work! If the Trusted Referee call doesn't pan out, knowing I can create a new ID.me account and use Claimyr to reach EDD as a backup plan makes me feel like there's actually a clear path forward instead of being stuck in bureaucratic purgatory forever. This whole system is unnecessarily complicated for something as basic as accessing unemployment benefits, but I'm so grateful for everyone sharing their real experiences and specific solutions here. This thread should honestly be pinned - it's better than any official help documentation! Will definitely update with my results to help the next person dealing with this ID.me nightmare.
I'm literally in the same exact boat right now! My old school email got shut down after graduation and I've been avoiding this whole mess for weeks because I knew it would be a headache. But seeing JaylinCharles's success story and all the detailed technical tips in this thread actually makes it seem doable! I'm definitely going to try the Trusted Referee video call approach next week following all the advice here - the incognito mode trick and document preparation tips are gold. It's honestly such a relief to know there are people who have actually gotten through this nightmare successfully. The fact that you can go from being locked out for weeks to back in your account within hours once you get the process right gives me real hope. Thanks for adding to this incredibly helpful thread - I'll definitely be following your progress and sharing my own results when I attempt it!
I just discovered someone filed an unemployment claim using MY information!!! I immediately filed an appeal with EDD explaining this wasn't me who applied for benefits. The EDD rep I spoke with (after calling like 47 times) said they'd mark it as identity theft in their system, but couldn't tell me how long the appeal process would take. I'm freaking out because this could affect my taxes and credit score! Has anyone dealt with identity theft appeals with EDD? How long did it take to resolve? I'm worried this will hang over my head for months... I've already placed fraud alerts with the credit bureaus but I'm still super anxious about the EDD situation.
my sister works for edd (not saying which office) and she says identity theft cases are taking around 90 days right now bcuz theres so many of them
That's good inside info! Not what I wanted to hear time-wise, but at least it's realistic. Did she mention if there's anything that can help speed things up?
I'm dealing with the same thing right now and this thread has been so helpful! @Elijah O'Reilly - from everything I've read here, it sounds like the key things to speed it up are: 1) making sure it's properly classified as identity theft (not just an appeal), 2) submitting that DE 1326I form both online and by certified mail, 3) calling regularly for status updates, and 4) having all your documentation ready (police report, ID.me verification, etc.). The waiting is the worst part but at least we know we're not alone in this!
The UI Online portal is pretty much useless for tracking identity theft cases. I check mine religiously and it never shows any updates - it just keeps showing the fraudulent claim sitting there, which is super frustrating to see every time I log in. Phone calls are really the only way to get actual status updates, but even then you have to get the right department. Regular customer service reps can only see basic info, but the fraud investigators have access to the real case notes. When you call, specifically ask to be transferred to the "identity theft investigation unit" or "fraud department" - don't just accept talking to whoever picks up first. Document every call with date, time, rep name, and what they told you. It's a pain but it's the only way to stay on top of your case.
@Eleanor Foster I totally understand that feeling of seeing the fraudulent claim with your name - it s'so violating! When calling, I ve'had the best luck saying I "need to speak with someone in the fraud investigation unit about an identity theft case right" from the start. Don t'say appeal "or" claim "issue because" they ll'route you to regular customer service. If they try to transfer you and you get disconnected, call back and ask for a supervisor immediately. Also, try calling first thing in the morning 8:00-8:30 (AM -) that s'when I ve'had the most success getting through to the right department. The afternoon calls almost always result in being put on hold forever or getting disconnected.
@Eleanor Foster I totally get that frustration about seeing the fraudulent claim - it feels so violating! When calling, I ve'found it helps to say I "need to report unemployment benefits fraud committed against me using my identity right" at the beginning instead of just saying identity "theft. The" word fraud "seems" to get you routed to the right department faster. Also, if they try to transfer you and you get disconnected, call back immediately and ask for the same rep by name - sometimes they can direct transfer you without going through the main queue again. Don t'give up - I know it s'exhausting but persistence really does pay off with EDD!
Paige Cantoni
dont stress out to much! i got this notice 2x during my claim last year. both times i still got paid while waiting for interview. just keep certifying and answering honestly. but def have good records of job search activities cuz thats what they asked me about in my interview.
0 coins
Wesley Hallow
AuthorThat's so good to hear! Did they backdate your payments or did you receive them on the normal schedule?
0 coins
Paige Cantoni
i got paid on normal schedule but it said "conditional payment" on my payment history. after interview passed they changed status to regular payment but $ amount stayed same
0 coins
Amina Toure
Hey Wesley! I just went through this exact same situation about 6 months ago. I know how stressful it is, especially with rent coming up. Here's what helped me get through it: First, the good news - you'll likely still get paid while they do the review. I received all my conditional payments and they were converted to regular payments after my interview. The key is to keep certifying exactly as you have been. For your interview preparation, since you mentioned the restaurant closed suddenly, try to get any documentation you can - even a text from a coworker or manager confirming the closure can help. I had to explain a similar situation with my employer. One thing that really helped me was calling EDD early in the morning (around 8:02 AM) to ask about expediting the interview due to financial hardship. They were actually pretty understanding about the rent situation and got me scheduled sooner. Also, make sure you have your work search log super organized. I used a simple spreadsheet with company names, dates, positions applied for, and method of contact. They asked for specific details during my interview. The waiting is the worst part, but try not to panic. Most of these reviews are just routine verification and as long as you've been honest and following the rules, you should be fine. Keep us updated on how it goes!
0 coins