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I work as a paralegal at a law firm that handles unemployment appeals, and I can confirm that EDD does accept late appeals when there's good cause. The key is documentation and persistence. A few additional tips that might help: - When you resubmit, include a signed declaration under penalty of perjury stating the date you originally mailed it - If you paid for postage with a card, your bank statement showing the transaction on that date can serve as supporting evidence - Consider sending it via FedEx or UPS with signature confirmation instead of USPS - sometimes gets processed faster - Request an expedited review due to financial hardship when you speak to the Appeals Office The 30-day good cause window Diego mentioned is accurate, so you still have time. I've seen cases where appeals were accepted even 45+ days late with proper documentation of the original submission attempt. Don't give up!
I went through this exact same confusion when I first got my EDD letter! Just to add to what everyone else has said - that Customer Account Number is also what they'll ask for if you ever need to reset your UI Online password or if there are any technical issues with your account. I had to use mine when the system locked me out after too many login attempts. But for day-to-day use like certification, you won't need it at all. Good luck with your first certification on Sunday - you've got this!
Just wanted to chime in as someone who also got confused by that EDD Customer Account Number letter! You're definitely not alone - the instructions are pretty vague. Like others have said, you don't need to enter it anywhere in UI Online right now. I keep mine taped inside a folder with all my other unemployment paperwork so I can find it quickly if I ever need to call EDD. The main thing is just making sure you're ready for certification on Sunday. Since you mentioned this is your first time, double-check that you understand how to answer the certification questions - especially about any work you might have done or income you received during the week. The system is pretty straightforward once you get used to it!
I had my appeal hearing postponed TWICE after waiting 3 months for the initial date. The whole process took almost 6 months from start to finish. But I did eventually win and got all my backpay. Stay patient and persistent!
I'm in a similar situation - submitted my appeal in late January and still waiting! It's so frustrating not knowing when this will be resolved. One thing that's helped me mentally is setting up a simple tracking system. I created a calendar reminder to check the status every Friday, and I'm documenting everything in a notebook - when I submitted, any correspondence, etc. It makes me feel like I'm doing something productive while waiting. Also, I've been using this time to strengthen my case by organizing all my job search records and writing practice responses to potential hearing questions. The waiting is awful, but at least we can use this time to prepare thoroughly. Hang in there - sounds like most people eventually get their hearings scheduled even if it takes longer than expected!
That's a really smart approach! I should definitely start doing something similar to stay organized and feel more in control of the situation. The tracking system idea is brilliant - I've just been anxiously checking the status randomly which probably isn't helping my stress levels. Thanks for sharing your strategy, it's nice to know someone else is going through the exact same timeline. We'll both get through this eventually!
Final update: Got my issue resolved after 2.5 hour call. Worth it but I'm never doing this manual calling process again. Next time I'm using an automated service for sure.
For anyone new to this thread: EDD hours are 8am-5pm M-F, they don't answer 12-1:30pm for lunch, expect 20-100+ redial attempts just to get on hold, and 30-50% of calls drop even when you do get through. Plan accordingly.
This is incredibly helpful - thank you for the comprehensive summary! I'm new to this nightmare and was about to start calling randomly. Now I know to block out an entire day and prepare mentally for the marathon ahead.
Welcome to the club nobody wants to be in! @Natasha Petrova One thing I d'add - make sure you have a backup plan. I spent 2 weeks doing the manual calling grind before I discovered services like Claimyr. Sometimes paying $20 to save your sanity is the smartest move you can make.
Tom Maxon
Hi everyone, just made a video about how to call the EDD and reach a live human agent: https://youtu.be/-R4SqP7_JUA
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Kara Yoshida
Hey Rhiamae, I was in a similar situation last year. Even if you didn't receive a formal Notice of Overpayment, you can check your EDD account online to see if there's any outstanding balance. Log into your UI Online account and look for any overpayment information in your account summary. If there's nothing showing there and you got the Notice of Determination saying you're not qualified, you're probably in the clear. The interview was likely just to confirm your employment status. I'd recommend taking a screenshot of your account showing no overpayment balance just for your records. Good luck!
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Ethan Clark
•That's really helpful advice, Kara! I didn't even think to check the online account for overpayment information. As someone new to dealing with EDD, I'm curious - if someone does find an overpayment balance in their online account, what are the typical next steps? Should they contact EDD immediately or wait for official notice? Also, how long does EDD usually take to update account balances after an interview like Rhiamae had?
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