I'm going through this EXACT same situation right now! Got a letter for an interview scheduled for yesterday 2-4pm, sat by my phone the entire time with it fully charged and volume all the way up - nobody called. Just like you, when I checked my UI Online account there's absolutely no record of any interview being scheduled. It's like the letter and the online system are completely disconnected! I've been reading through all these responses and it's actually making me feel a lot better knowing this is happening to so many people. It sounds like the EDD is just severely backlogged right now and they're running way behind on these interviews. I'm going to follow the advice here about documenting everything - I already took photos of the letter and screenshots of my UI Online showing no scheduled interview. Planning to keep certifying as normal and give it about a week before trying to contact them through the online system. Thanks everyone for sharing your experiences - it really helps to know we're not alone in this mess!

I'm so sorry this happened to you! This is actually becoming incredibly common right now - you're definitely not alone. I had a similar experience about 6 weeks ago where I was scheduled for an interview and they never called. I was absolutely panicking thinking I'd lose my benefits. What ended up happening is they called me 12 days later! The rep explained that their interview scheduling system is completely overwhelmed and they're running 1-3 weeks behind on all eligibility interviews. She said the automated letters go out based on their original timeline, but the actual staff can't keep up with the volume. The most important things: 1) Keep certifying for benefits on your normal schedule - don't stop just because of this missed interview, 2) Document everything like others mentioned (screenshots, photos of the letter, notes about when you were available), and 3) Don't panic yet - they won't disqualify you because THEY missed the call. When they finally did call me, the rep could see all the notes about the original scheduled time and that I hadn't been reached. They actually apologized for the delay! The interview itself was pretty straightforward after all that stress. Hang in there - this is definitely a system problem, not something you did wrong!

One more thing to check - look at the 'Determination' section in her UI Online account. Sometimes there's an entry there showing when they determined she was eligible for PUA instead of regular UI. The date on that determination would be very close to when she was approved for PUA. Also, PUA was only available from March 29, 2020 through September 4, 2021, so that narrows down the timeframe. If she was auto-transferred, it likely happened in April or May 2020 when they were implementing the program.

I went through something similar with my elderly father last year. One thing that really helped was creating a timeline document while going through all these different sections (Claim History, Notices, Determinations, Messages). For the tax paperwork issue you mentioned, if you can't find the exact application date through EDD's portal, you might also check if she has any old bank statements or tax documents from 2020. Sometimes the first PUA payment date can help you work backwards to estimate when she applied, since there was usually only a 1-2 week processing time back then. Also, if she was automatically transferred from regular UI to PUA, there should be a gap or change in payment amounts in her claim history - regular UI was based on previous wages while PUA had a standard weekly amount. That transition point might give you clues about timing even if the exact dates aren't clearly listed. Hope this helps and good luck navigating the EDD maze! Your mother-in-law is lucky to have someone helping her with this complicated stuff.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I'm in a similar situation - had my phone interview 3 weeks ago and still showing pending. From what I've read in this community, it seems like the wait times are really inconsistent. Some people get updates within a week, others wait months. Have you tried calling the 833 number early in the morning around 8:01 AM? I've heard that's when you have the best chance of getting through to someone who can check your status.

UPDATE: I just managed to get through to EDD (kept calling back-to-back this morning) and they confirmed my first payment was processed yesterday! The representative said the card should arrive within 7-10 business days from payment processing. She also said I can set up direct deposit for future payments once I activate the card. I'm still frustrated about the wait, but at least now I know the money is coming. Thanks everyone for your help and advice!

That's such a relief that you got through and got confirmation! I'm actually in a similar situation - got my NOC last week and have been anxiously waiting. Your update gives me hope that mine should be coming soon too. Did the EDD rep mention anything about whether they can expedite the card if you're facing eviction or other emergency situations? I've heard mixed things about whether they have any options for people in dire financial straits.

This happened to me too! I got certification links 4 days after my appeal hearing and was so confused because my account still showed disqualified. Turns out I won! The official letter came about 10 days later. What really helped me was calling the 1-833-978-2511 number around 8:02 AM (right after they open) to get confirmation. The rep was able to tell me that my appeal decision had been entered as "favorable" even though the letter hadn't been mailed yet. Definitely certify for all those weeks - EDD won't send certification links unless they're planning to pay you. Just make sure you answer all the questions accurately since you're certifying for such a long period. Take your time with each week and don't rush through it. The backpay processing took about 3 weeks after I certified, but when it hit, it was life-changing. Sounds like you're looking at a substantial amount given that timeframe. Fingers crossed for you!

I'm going through something similar right now! Had my appeal hearing 3 weeks ago and just got certification links yesterday for about 8 months of back weeks. My UI Online still shows the old status too, so I totally understand the confusion and anxiety you're feeling. From everything I've read here and in other forums, it really does seem like a positive sign when they send those certification links. I've been hesitant to get my hopes up, but seeing all these success stories from people who went through the exact same sequence of events is really encouraging. I started certifying yesterday and took everyone's advice about screenshots - definitely recommend doing that for your peace of mind. I'm also planning to call that number someone mentioned to see if I can get any confirmation about my appeal status. The waiting game is absolutely brutal, but it sounds like we're both probably looking at good news based on everyone's experiences here. Keeping my fingers crossed for both of us! Please update us when you get your official decision - I'll do the same. It's so helpful to have this community to share these experiences with since the whole process is so stressful and confusing.