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One more thing to check - look at the 'Determination' section in her UI Online account. Sometimes there's an entry there showing when they determined she was eligible for PUA instead of regular UI. The date on that determination would be very close to when she was approved for PUA. Also, PUA was only available from March 29, 2020 through September 4, 2021, so that narrows down the timeframe. If she was auto-transferred, it likely happened in April or May 2020 when they were implementing the program.
I went through something similar with my elderly father last year. One thing that really helped was creating a timeline document while going through all these different sections (Claim History, Notices, Determinations, Messages). For the tax paperwork issue you mentioned, if you can't find the exact application date through EDD's portal, you might also check if she has any old bank statements or tax documents from 2020. Sometimes the first PUA payment date can help you work backwards to estimate when she applied, since there was usually only a 1-2 week processing time back then. Also, if she was automatically transferred from regular UI to PUA, there should be a gap or change in payment amounts in her claim history - regular UI was based on previous wages while PUA had a standard weekly amount. That transition point might give you clues about timing even if the exact dates aren't clearly listed. Hope this helps and good luck navigating the EDD maze! Your mother-in-law is lucky to have someone helping her with this complicated stuff.
I'm going through this EXACT same situation right now! Got a letter for an interview scheduled for yesterday 2-4pm, sat by my phone the entire time with it fully charged and volume all the way up - nobody called. Just like you, when I checked my UI Online account there's absolutely no record of any interview being scheduled. It's like the letter and the online system are completely disconnected! I've been reading through all these responses and it's actually making me feel a lot better knowing this is happening to so many people. It sounds like the EDD is just severely backlogged right now and they're running way behind on these interviews. I'm going to follow the advice here about documenting everything - I already took photos of the letter and screenshots of my UI Online showing no scheduled interview. Planning to keep certifying as normal and give it about a week before trying to contact them through the online system. Thanks everyone for sharing your experiences - it really helps to know we're not alone in this mess!
I'm so glad I found this thread! I'm dealing with the exact same thing - had an interview scheduled for this morning 9-11am and nobody called. I've been spiraling thinking I somehow messed up or missed something important. Reading everyone's experiences here is such a relief - it sounds like this is just how things are operating right now with EDD being so backlogged. I'm definitely going to take the documentation advice seriously and just wait it out for now. It's crazy how the letter system and online account don't sync up at all though!
I'm so sorry this happened to you! This is actually becoming incredibly common right now - you're definitely not alone. I had a similar experience about 6 weeks ago where I was scheduled for an interview and they never called. I was absolutely panicking thinking I'd lose my benefits. What ended up happening is they called me 12 days later! The rep explained that their interview scheduling system is completely overwhelmed and they're running 1-3 weeks behind on all eligibility interviews. She said the automated letters go out based on their original timeline, but the actual staff can't keep up with the volume. The most important things: 1) Keep certifying for benefits on your normal schedule - don't stop just because of this missed interview, 2) Document everything like others mentioned (screenshots, photos of the letter, notes about when you were available), and 3) Don't panic yet - they won't disqualify you because THEY missed the call. When they finally did call me, the rep could see all the notes about the original scheduled time and that I hadn't been reached. They actually apologized for the delay! The interview itself was pretty straightforward after all that stress. Hang in there - this is definitely a system problem, not something you did wrong!
UPDATE: I just managed to get through to EDD (kept calling back-to-back this morning) and they confirmed my first payment was processed yesterday! The representative said the card should arrive within 7-10 business days from payment processing. She also said I can set up direct deposit for future payments once I activate the card. I'm still frustrated about the wait, but at least now I know the money is coming. Thanks everyone for your help and advice!
That's such a relief that you got through and got confirmation! I'm actually in a similar situation - got my NOC last week and have been anxiously waiting. Your update gives me hope that mine should be coming soon too. Did the EDD rep mention anything about whether they can expedite the card if you're facing eviction or other emergency situations? I've heard mixed things about whether they have any options for people in dire financial straits.
I asked the rep about expediting because of my housing situation, but she said EDD doesn't have any emergency expedite options for the Money Network cards. She said once Bank of America processes the card order (which happens after EDD releases the payment), that's when the 7-10 day timeline starts. The only thing she suggested was making sure my address was correct and maybe signing up for USPS Informed Delivery so I'd know when it's coming. Not super helpful for emergencies but at least we know what to expect now.
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
I'm in a similar situation - had my phone interview 3 weeks ago and still showing pending. From what I've read in this community, it seems like the wait times are really inconsistent. Some people get updates within a week, others wait months. Have you tried calling the 833 number early in the morning around 8:01 AM? I've heard that's when you have the best chance of getting through to someone who can check your status.
Isaac Wright
So glad you got your call and everything worked out! This is such a common experience - the waiting is absolutely the worst part. Your post is going to be really helpful for others going through the same thing. It's good to know that even when they're super late, they usually do still call the same day. Congrats on getting through the interview, and hopefully your claim gets processed quickly!
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Ethan Wilson
•That's such a relief to hear! I'm new to this whole EDD process and seeing posts like this really helps ease the anxiety. It's crazy how stressful the waiting can be when you're already dealing with unemployment stress. Thanks for sharing the update - it gives me hope that when my interview comes up, even if they're late, they'll still follow through the same day.
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GalaxyGuardian
This whole thread has been so helpful to read through! I'm going through something similar right now - my eligibility interview is scheduled for next Tuesday and I've been anxiously preparing for weeks. Reading about everyone's experiences, especially how Ava's situation worked out in the end, really helps calm my nerves. It sounds like the key takeaways are: keep your phone on and answer ALL calls (even spam-looking ones), have your documents ready, and don't panic if they're running late - they usually still call the same day. Thanks to everyone who shared their experiences here. This community is a lifesaver when dealing with EDD stress!
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