Just wanted to add another option that worked for me - if you have a smartphone, try using the EDD mobile app to send a message through the "Contact Us" feature. I know the original poster mentioned they already tried UI Online, but the mobile app seems to route messages differently. I got a response within 2 days when I explained my situation was urgent due to rent being due. Also, when you do get through to someone (whether by phone or through one of these services), ask them to put notes in your account about the issue being resolved so if something similar happens again, the next rep can see the history. Really glad to hear the Claimyr service worked for you @Ava Johnson - that's awesome that you got it sorted out!

Another strategy that helped me when I was in a similar situation - try calling the disability insurance (DI) line at 1-800-480-3287 and explain that you're having trouble reaching someone about your UI claim. Sometimes they can transfer you internally to the right department, and since fewer people know about this number, you're more likely to get through to a human. Also, if you're really desperate, consider reaching out to your local One-Stop Career Center (American Job Centers). They often have direct contacts at EDD and can sometimes make calls on your behalf or escalate urgent cases. I know it's frustrating but don't give up - there are people there who want to help, the system just makes it incredibly hard to reach them!

UPDATE: I called EDD this morning (took 27 attempts to get through) and finally spoke to someone who confirmed they have me down as "no contact made" for yesterday's interview. She said the interviewer's notes claim they "couldn't complete the call due to connection issues" but admitted it was done outside the scheduled window. She's escalated it to a supervisor to see if they can reschedule rather than making a determination without talking to me. I'm still going to file an appeal for this second interview just to be safe, but at least I have some documentation that I did answer and they acknowledged calling outside the window. Will update again if anything changes!

I'm so sorry you're going through this - it's incredibly frustrating! I had a similar experience last year where EDD called me 4 hours after my scheduled window while I was at a doctor's appointment. They left a 30-second voicemail saying I "missed" my interview and would be disqualified. What helped me was immediately calling back the number they called from (if it's not blocked) and explaining the situation. Sometimes you can reach the actual interviewer who called you, and they might be willing to note that you were available during the proper window. I also took screenshots of my call log showing exactly when they called versus when I was supposed to be available. The key thing is to appeal IMMEDIATELY - don't wait to see what they decide. You have 30 days from when they mail the disqualification notice, but the sooner you file, the better. In your appeal letter, be very specific about the scheduled times versus when they actually called, and emphasize that you were available during the proper window as instructed. Good luck with getting that supervisor to reschedule! Keep us posted on how it goes.

MAKE SURE u save all ur paystubs and take screenshots of ur work schedule too!! my friend got hit with an overpayment notice because her employer reported different hours than what she claimed. EDD always sides with the employer unless u have proof!!

I'd also recommend downloading the EDD mobile app if you haven't already - it makes certifying every two weeks much easier than using the website. You can certify right from your phone and track your claim status. Just remember that when you certify, you'll need to report your gross earnings (before taxes) for those 15 hours, not your take-home pay. The app will walk you through all the questions step by step. Good luck with your application!

So glad you got it resolved @Sean Kelly! Your experience is super helpful for others dealing with the same issue. I'm actually dealing with a similar situation right now - been approved for 10 days and no card yet. After reading all these comments I'm definitely going to call Money Network first thing Monday morning instead of trying to get through to EDD. The address issue seems to be really common - I should probably double-check mine in UI Online too. Thanks for sharing your update and congrats on finally getting access to your funds!

This is such a helpful thread! I'm actually dealing with this exact situation right now - got approved 2 weeks ago and still waiting for my card. Reading through everyone's experiences, it sounds like calling Money Network directly at 1-866-692-9374 is definitely the way to go instead of trying to reach EDD. I'm going to check my address in UI Online first thing tomorrow to make sure it's complete - seems like missing apartment numbers or small address errors are causing a lot of these delays. It's reassuring to see that most people do eventually get their cards, even if it takes longer than expected. Thanks to everyone who shared their experiences and tips!

Just wanted to add that if anyone else is dealing with this same issue, there's also a "Chat with ID.me" option hidden in their help center that sometimes connects you faster than calling. Look for it under "Account Recovery" in their support section. I tried it when I couldn't get through on the phone and got connected to someone within 20 minutes. They were able to initiate the email change process right there in the chat, though they still had to verify my identity over the phone afterward. Worth trying if you're hitting busy signals on the main support line!

This whole thread has been incredibly helpful! I'm actually dealing with a similar situation right now where my old email got hacked and I had to abandon it completely. Been putting off dealing with ID.me because I was dreading the process, but seeing all these success stories gives me the motivation to tackle it. Going to try the chat option first thing tomorrow morning, then call if that doesn't work out. It's honestly ridiculous that we have to jump through all these hoops just to access our own unemployment benefits, but at least there are workarounds. Thanks everyone for sharing your experiences - this community is a lifesaver when navigating these government system nightmares!