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Just wanted to follow up - were you able to get through with any of these methods? I'm curious which one worked for you. Also, make sure you're not calling the main EDD unemployment line by mistake. The SDI specific number is 1-800-480-3287 for English.
Great news! I FINALLY got through this morning using a combination of the tips here. Called at 8:02am exactly as someone suggested, then waited silently for about 30 seconds before choosing options. Still got the busy message twice, but on the third try I got into the queue with a 45-minute wait. The agent was able to fix the issue with my claim and said payments should resume within 3 days. THANK YOU all for the help - I was seriously about to have a breakdown over this!
That's such a relief to hear @Fatima Al-Qasimi! I'm dealing with the same phone nightmare right now for my own SDI claim. Going to try the 8:02am + silent wait combo tomorrow morning. Really glad you got it sorted out before your rent was due. These tips from everyone here are gold - saving this whole thread for future reference!
So glad you got through @Fatima Al-Qasimi! This gives me hope. I've been stuck in the same loop with SDI for my disability claim - called probably 80+ times this week alone. The new phone system is absolutely brutal. Going to try the 8:02am timing with the silent wait trick tomorrow. It's insane that we have to develop these elaborate strategies just to talk to someone about our benefits. The stress of not being able to reach them when you're already dealing with a disability is just cruel. Thanks everyone for sharing what actually works - this thread is more helpful than anything on EDD's actual website!
This is such helpful information! I'm actually in a similar situation - my benefit year ended in January and I had to file a new claim in February. I was really confused when my first week showed as PAID instead of the usual waiting period. I've been worried for weeks that EDD made a mistake and would eventually ask for the money back, but reading all these responses makes me feel so much better. It sounds like this temporary policy change is helping a lot of people who are transitioning between claims. Thanks everyone for sharing your experiences - this community is so valuable for figuring out EDD's confusing processes!
@Diego Chavez I m'so glad this thread helped ease your worries too! I was in the exact same boat - stressed for weeks thinking EDD would eventually come after me for that payment. It s'crazy how they implemented this policy change without any clear public announcement. Makes you wonder how many people are out there still worrying unnecessarily like we were. This community really is a lifesaver for navigating EDD s'maze of confusing policies and system glitches!
I'm dealing with the exact same situation right now! Filed a new claim in early March after my previous one expired, and just like you, my first week went straight to PAID status instead of the usual waiting period. I've been checking my account obsessively wondering if this was some kind of system error. Reading through all these comments is such a relief - sounds like EDD is actually doing this intentionally for people in our situation. I guess the lesson here is that EDD changes policies all the time without making big announcements about it. Thanks for posting this question because I never would have known this was happening to other people too!
The whole system needs an overhaul. In 2024 there's no excuse for not being able to reach an EDD representative when people's livelihoods depend on it. We deserve better than this broken phone system.
I feel your frustration completely. I've been in the same situation for 2 weeks now - my claim got flagged for identity verification and I can't get anyone on the phone to help me submit the required documents. The automated system just loops me back to "call during business hours" even though I'm calling at 10am on a Tuesday. It's like they've designed this system to be as difficult as possible to navigate. Has anyone had success with the identity verification process specifically?
The identity verification loop is the worst! I got stuck in that same cycle for weeks. What finally worked for me was getting through to an actual EDD representative who could manually flag my account for document review. They had me upload everything through the UI Online portal while on the call to make sure it went through properly. The automated system seems completely broken for ID verification cases.
Final update: My claim went from pending to paid this morning! All 5 weeks worth of benefits were deposited to my EDD debit card at once. Such a relief! For anyone else stuck in pending limbo - definitely call rather than wait. And yes @helpfuluser86 I did use Claimyr to get through after trying on my own for 2 days with no luck. Totally worth it to get this resolved!
Congratulations on getting this resolved! Your experience is a perfect example of why persistence pays off with EDD issues. The ID.me verification glitch you encountered is surprisingly common - I've seen several cases where the verification completes successfully on ID.me's end but doesn't properly sync with the EDD system, leaving claims in limbo indefinitely. For anyone else reading this thread who might be dealing with similar delays, Oliver's story highlights a few key takeaways: 1. Don't wait beyond 3-4 weeks to take action - the system won't fix itself 2. Check your UI Online inbox regularly for any requests or messages 3. When calling, be prepared to explain your situation clearly and ask for escalation to Tier 2 if needed 4. Identity verification issues are among the most common causes of delays Thanks for sharing your updates throughout this process - it's really helpful for other community members who might be going through the same thing!
Zoe Christodoulou
UPDATE: Problem solved! As someone pointed out, I was looking at my 2023 form instead of 2024. The UI Online interface is really not intuitive. There's a dropdown menu to select the tax year that I completely missed. When I selected 2024, I got the correct form with all my benefit amounts. Thanks everyone for your help!
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Jamal Thompson
•Glad to hear you got it resolved! This is actually one of the most common issues people face with 1099-G forms. For future reference, EDD typically makes the forms available by January 31st each year, so if you're checking before then, you might not see the correct information.
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Amina Sow
This is exactly why I bookmark this community! Such a simple solution but the EDD website design makes it so easy to miss. I've been helping my elderly neighbor with her unemployment stuff and she had the exact same issue last month. The year dropdown is buried and not obvious at all. For anyone else reading this - always double-check you're looking at the right tax year before panicking! Also keep screenshots of your correct 1099-G just in case the system glitches again.
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Landon Morgan
•This is so helpful! I'm new to dealing with EDD and honestly their website is a nightmare to navigate. I had no idea about the year dropdown thing - that would have saved me hours of stress! Taking screenshots is brilliant advice too. It's amazing how this community helps each other figure out these confusing systems. Thanks for sharing your experience helping your neighbor, it gives me hope that I can figure this stuff out too.
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