UPDATE: I called EDD this morning (took 27 attempts to get through) and finally spoke to someone who confirmed they have me down as "no contact made" for yesterday's interview. She said the interviewer's notes claim they "couldn't complete the call due to connection issues" but admitted it was done outside the scheduled window. She's escalated it to a supervisor to see if they can reschedule rather than making a determination without talking to me. I'm still going to file an appeal for this second interview just to be safe, but at least I have some documentation that I did answer and they acknowledged calling outside the window. Will update again if anything changes!

I'm so sorry you're going through this - it's incredibly frustrating! I had a similar experience last year where EDD called me 4 hours after my scheduled window while I was at a doctor's appointment. They left a 30-second voicemail saying I "missed" my interview and would be disqualified. What helped me was immediately calling back the number they called from (if it's not blocked) and explaining the situation. Sometimes you can reach the actual interviewer who called you, and they might be willing to note that you were available during the proper window. I also took screenshots of my call log showing exactly when they called versus when I was supposed to be available. The key thing is to appeal IMMEDIATELY - don't wait to see what they decide. You have 30 days from when they mail the disqualification notice, but the sooner you file, the better. In your appeal letter, be very specific about the scheduled times versus when they actually called, and emphasize that you were available during the proper window as instructed. Good luck with getting that supervisor to reschedule! Keep us posted on how it goes.

MAKE SURE u save all ur paystubs and take screenshots of ur work schedule too!! my friend got hit with an overpayment notice because her employer reported different hours than what she claimed. EDD always sides with the employer unless u have proof!!

I'd also recommend downloading the EDD mobile app if you haven't already - it makes certifying every two weeks much easier than using the website. You can certify right from your phone and track your claim status. Just remember that when you certify, you'll need to report your gross earnings (before taxes) for those 15 hours, not your take-home pay. The app will walk you through all the questions step by step. Good luck with your application!

So glad you got it resolved @Sean Kelly! Your experience is super helpful for others dealing with the same issue. I'm actually dealing with a similar situation right now - been approved for 10 days and no card yet. After reading all these comments I'm definitely going to call Money Network first thing Monday morning instead of trying to get through to EDD. The address issue seems to be really common - I should probably double-check mine in UI Online too. Thanks for sharing your update and congrats on finally getting access to your funds!

This is such a helpful thread! I'm actually dealing with this exact situation right now - got approved 2 weeks ago and still waiting for my card. Reading through everyone's experiences, it sounds like calling Money Network directly at 1-866-692-9374 is definitely the way to go instead of trying to reach EDD. I'm going to check my address in UI Online first thing tomorrow to make sure it's complete - seems like missing apartment numbers or small address errors are causing a lot of these delays. It's reassuring to see that most people do eventually get their cards, even if it takes longer than expected. Thanks to everyone who shared their experiences and tips!

Just wanted to add that if anyone else is dealing with this same issue, there's also a "Chat with ID.me" option hidden in their help center that sometimes connects you faster than calling. Look for it under "Account Recovery" in their support section. I tried it when I couldn't get through on the phone and got connected to someone within 20 minutes. They were able to initiate the email change process right there in the chat, though they still had to verify my identity over the phone afterward. Worth trying if you're hitting busy signals on the main support line!

This whole thread has been incredibly helpful! I'm actually dealing with a similar situation right now where my old email got hacked and I had to abandon it completely. Been putting off dealing with ID.me because I was dreading the process, but seeing all these success stories gives me the motivation to tackle it. Going to try the chat option first thing tomorrow morning, then call if that doesn't work out. It's honestly ridiculous that we have to jump through all these hoops just to access our own unemployment benefits, but at least there are workarounds. Thanks everyone for sharing your experiences - this community is a lifesaver when navigating these government system nightmares!

This is so frustrating and unfortunately way too common with EDD! I went through something similar a few months ago where they scheduled my interview for a Friday afternoon and never called. Turns out their system had a glitch that day and multiple people got missed. Here's what I learned: definitely call them tomorrow morning right when they open at 8am. Keep hitting redial - it took me about an hour of constant calling but I eventually got through. The rep was actually helpful once I reached someone and rescheduled me for the following week. Also, take screenshots of your online portal showing today's scheduled interview time as proof you were supposed to have the call. When I spoke to the rep, having that documentation really helped my case. The good news is that once you do complete the interview (assuming it goes well), you'll get all your back pay including for this waiting period. I know it doesn't help with rent being due next week, but at least you won't lose out on the money completely. Don't lose hope - most people I know who had missed interviews got it sorted out within 1-2 weeks once they made contact with EDD. The system is broken but the individual reps are usually understanding when it's clearly their fault.

This exact thing happened to my sister last month! EDD scheduled her interview for 9am-11am and never called. She was literally sitting by her phone the whole time, just like you. What ended up working was calling the 1-800-300-5616 number at exactly 8:00am the next morning and just keep redialing over and over. It took her about 30-40 minutes of constant calling but she finally got through. The rep told her their interviewer had technical issues that day and rescheduled her for later that week. The really important thing is to make sure you keep certifying for benefits while you wait - don't let your certification lapse! My sister got all her back pay once the interview was completed and her claim was approved. Also, check your UI Online portal frequently because sometimes they'll process claims without needing the interview if they determine it's not actually necessary. That happened to one of my coworkers recently. I know how stressful this is when rent is due - hang in there and definitely start calling first thing tomorrow morning. You've got this!