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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
I'm so sorry you're dealing with this frustrating situation! verification issues seem to be a common problem with EDD. Since you mentioned they confirmed your 2021 but still need to 2020, have you tried asking them specifically what they need for the 2020 verification? Sometimes they require different documentation for different years. You might also want to keep detailed records of every call you make - date, time, representative name, and what they tell you. This can help if you need to escalate or if different reps give you conflicting information. Hang in there!
@Summer Green That s'really good advice about keeping detailed records! I m'dealing with a similar verification issue and never thought about documenting each call like that. It s'so frustrating when different reps tell you different things. @Yvett Morgan - have you tried asking them to escalate your case to a supervisor? Sometimes they can see things in the system that regular reps can t access.'Also, since your are set to expire in September, you might want to mention that urgency when you call. I ve heard'that sometimes helps move things along faster.
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This is absolutely infuriating and I'm so sorry this happened to you! I went through something similar last year when $3,100 disappeared from my Money Network card. The whole experience was a nightmare, but I did eventually get my money back after 11 weeks of fighting. A few things that helped me beyond what others have mentioned: 1. Take screenshots of EVERYTHING - your account balance before/after, transaction history, any error messages. Save them in multiple places. 2. When you call Money Network, ask for the fraud department specifically, not general customer service. They have slightly more authority to escalate cases. 3. Keep a detailed log of every phone call - date, time, rep name, what they said, case numbers. This saved me when they claimed I never called. 4. If you have any text messages or emails from Money Network about the unauthorized transactions, save those too. The police report suggestion is crucial - some people skip this step but it really helps legitimize your case. Most departments let you file online for financial fraud now. Hang in there! I know it feels hopeless right now, but most people do get their money back eventually. The system is just designed to make you give up. Don't let them win!
Thank you so much for the detailed advice and encouragement! I'm feeling a bit overwhelmed with everything I need to do, but this gives me hope that I'll actually get my money back. I've been taking screenshots of everything since this started, but I didn't think about asking specifically for the fraud department when I call. I'll definitely try that next time instead of going through regular customer service. Did you have to keep calling them constantly for updates during those 11 weeks, or did they eventually start communicating with you regularly? I'm worried about being too pushy but also don't want to just sit and wait while they ignore my case.
I had to call them at least twice a week for updates, honestly. They don't proactively communicate at all - if you don't call, your case just sits there. But here's the key: be persistent but professional. I created a simple spreadsheet to track my calls and always referenced previous conversations by case number and rep name. This showed them I was serious and organized. After about 6 weeks of regular calls, they finally assigned me a dedicated case manager who was much more responsive. The turning point was when I mentioned filing complaints with CFPB and the BBB - suddenly they started taking me more seriously. Don't feel bad about being "pushy" - this is YOUR money and you have every right to follow up regularly! One more tip: if you get a particularly unhelpful rep, politely end the call and try again in a few hours. Different reps have different levels of authority and willingness to help.
I'm so sorry you're going through this nightmare! $4,200 is a huge amount to lose, especially when you're already dealing with unemployment stress. I haven't been hacked myself, but I've been following this issue closely because I'm terrified it'll happen to me. From what I've seen in other posts here, you're definitely not alone - Money Network security breaches seem to be happening way too frequently lately. A couple additional suggestions that might help: - Try calling Money Network early in the morning (around 7-8 AM) - I've heard wait times are shorter then - If you have any friends or family who work in banking/finance, ask them to review your dispute paperwork before submitting it - Consider reaching out to local news stations - they sometimes do consumer protection stories that can pressure companies to resolve cases faster The fact that their customer service hung up on you after 45 minutes is absolutely unacceptable. That alone shows they're not taking this seriously enough. Stay strong and keep fighting! From everything I've read here, persistence really does pay off, even though it shouldn't take months to get YOUR own money back. This whole system is broken but don't give up!
Thank you so much for the support and practical tips! I hadn't thought about calling early in the morning - that's really smart. I've been calling in the afternoon when they're probably swamped. The idea about reaching out to local news is interesting too. Do you know if they typically respond to individual cases like this, or would they only be interested if there's a bigger pattern of Money Network problems? I'm willing to try anything at this point. You're absolutely right that hanging up after 45 minutes is unacceptable. I was so frustrated I almost cried. It's bad enough that someone stole my money, but then to be treated like garbage by the company that's supposed to help me get it back? It's just adding insult to injury. Really appreciate the encouragement - some days I feel like giving up but seeing everyone's advice here reminds me I need to keep fighting for what's rightfully mine!
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I've started calling from work during my lunch break but can only try for 30 minutes. Never enough time to actually get through. Might need to take a personal day just for EDD calls.
Yeah my boss is getting annoyed with me being on the phone constantly. But what choice do we have?
You could try a callback service so you're not actively dialing during work. They just call you back when they get an agent.
Bottom line: if you're going to call manually, block out an entire day, have your phone charger ready, and prepare to be frustrated. Or save yourself the headache and pay someone else to deal with it.
Trust me, the callback thing is life changing. You get your time back and actually reach a human. Best decision I made in this whole unemployment mess.
I've been reading through all these comments and honestly feel like I've been doing everything wrong. Started calling at 8am sharp every day but sounds like I need to try different times and maybe consider one of these callback services. Thanks everyone for sharing your experiences - this is way more helpful than anything on the official EDD website.
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I went through the exact same thing last year! They flagged me for "unreported income" even though I had reported everything correctly. Here's what finally worked for me: 1. File the immediately - you usually have 30 days from when they sent the notice. Even if you missed that deadline, still try to and explain why it was late. 2. Gather ALL your documentation - pay stubs, bank statements, anything showing what income you actually had during those months they're questioning. 3. If you can't get through by phone, try the "Contact Us" feature in your UI Online and submit a detailed message explaining your situation. 4. The assembly member route really does work - I contacted mine and got a response within a week, then my payments resumed within two weeks after that. The continuing certification while not paying is actually normal during disputes - they want to keep your claim active while it's being resolved. Don't stop certifying! Once they clear the issue, you should get backpay for all those weeks. Stay strong, this will get resolved!
Thank you so much for sharing your experience @Hugo Kass! It's really encouraging to hear from someone who actually got through this nightmare. I'm in a similar boat - been waiting 3 months now with no payments while they "investigate" something I supposedly didn't report correctly. The part about continuing to certify even when not getting paid is so important - I almost stopped doing it thinking what's the point, but now I see why they want you to keep the claim active. Did you have to provide a lot of documentation for your appeal, or was it pretty straightforward once you got someone to actually look at your case? And how long did the whole process take from start to finish?
I'm dealing with something very similar right now - EDD stopped my payments claiming I didn't report income, but I know I reported everything correctly. It's incredibly stressful when you're depending on these benefits to survive. From what I've learned lurking in this community, here are a few additional things that might help: 1. **Document everything** - screenshot your UI Online showing your certification history and any messages from EDD 2. **Request your payment history** - this can help prove what you actually reported vs what they think you reported 3. **Look for the "determination" letter** - they should have sent you something explaining exactly what income they think you failed to report and from which period The assemblymember suggestion is solid - I'm planning to contact mine this week. Also, some people have had luck sending a message through the "Contact Us" in UI Online specifically asking for a "redetermination" of their case. Stay strong @Roxanne Skochko - you're not alone in this fight! The system is broken but there are ways to get through it. Keep all your records and don't let them intimidate you into giving up what you're rightfully owed.
Sara Hellquiem
I went through something very similar about 8 months ago - missed my hearing because the notice got lost in the mail somehow. The stress was absolutely awful, especially with that overpayment amount hanging over my head! One thing that really helped my case was documenting EVERYTHING from that point forward. I took photos of my mailbox, kept a log of when I checked it, and even got a statement from my mail carrier confirming regular delivery to my address. It might sound like overkill, but it shows you're serious about staying informed. Also, when you fill out that DE 6054 form, be really specific about your communication history with EDD. Mention every letter you DID receive, every online message you responded to, etc. It builds a pattern that you're not someone who ignores official communications. The waiting period after submitting is nerve-wracking, but most people I know who had legitimate reasons for missing (like not receiving notice) did get their cases reopened. Hang in there - you're doing everything right by acting so quickly!
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StormChaser
•That's such great advice about documenting everything! I never thought about getting a statement from my mail carrier - that's actually brilliant. I'm definitely going to do that tomorrow. The photo documentation idea is really smart too. Did you have to wait long to hear back about your reopening request? I'm trying to prepare myself mentally for how long this might take. The uncertainty is killing me, especially with that overpayment amount looming.
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Mei Wong
This is such a nightmare situation, but you're absolutely doing the right things! I went through almost the exact same thing last year - appeal case closed for "failure to appear" when I never got any hearing notice. A few things that really helped me beyond what others have mentioned: 1. When you fill out the DE 6054, include your USPS Informed Delivery screenshots if you have that service set up - it shows what mail you actually received during the time period when the notice should have arrived. 2. Print out your UI Online message history to show you've been actively checking and responding to EDD communications throughout your claim. 3. If you've moved recently (even within the same building/complex), mention that in your request - EDD's address update system is notoriously buggy and mail often gets sent to old addresses even after you update online. 4. Consider also filing a complaint with EDD's customer service about the notification failure - having that complaint number can add weight to your reopening request. The whole system is broken and you're definitely not alone in this. I got my case reopened after about 3 weeks, and the new hearing went smoothly once I actually knew when it was scheduled! Stay strong and keep pushing - you've got good cause and you're handling this exactly right.
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Logan Stewart
•This is incredibly helpful, thank you! I do have USPS Informed Delivery set up and never thought to check those records - that's such a smart idea. I'm going to go back through my email archives right now to see what mail was actually delivered during that timeframe. I haven't moved recently but I did update my phone number in the system a few months ago, so I wonder if that somehow messed up their records. Definitely going to mention that in my request along with filing that customer service complaint you suggested. It's so reassuring to hear that you got your case reopened and that the new hearing went well. Three weeks feels like forever when you're stressed about it, but at least there's light at the end of the tunnel. Thank you for taking the time to share such detailed advice - it really means a lot!
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