California Unemployment

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Won EDD appeal but benefits withheld for eligibility interview - makes no sense!

I'm completely baffled by what's happening with my unemployment claim right now. After fighting for MONTHS, I finally won my appeal hearing last week! The judge clearly ruled in my favor and overturned the original disqualification. I was so relieved that I immediately certified for the 5 months of back benefits. But here's the crazy part - no money has been loaded to my Money Network card. When I checked my UI Online account, it shows all my benefits are being withheld pending an 'eligibility interview'! How does this make any sense? The judge ALREADY determined I should get these benefits! Doesn't the appeal decision override whatever issues they're questioning now? I'm seriously stressed about this because it took 3 months just to get the appeal hearing. Has anyone else dealt with this bizarre situation? Do I really have to go through another interview process even though I already won the appeal? Or is this some kind of mistake in their system?

When I had my eligibility interview last month, they barely asked anything! It was like 5 minutes tops. The lady just verified my identity, asked if I was able to work during each of the weeks, and if I'd been looking for work. I said yes to everything and got paid 2 days later. Probably just depends which interviewer you get though.

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I'm dealing with almost the exact same situation right now! Won my appeal three weeks ago but still stuck waiting for this eligibility interview. It's so frustrating because like you said, the judge already went through everything thoroughly during the appeal hearing. What's really getting to me is that I've been without income for over 4 months now while they keep adding more hoops to jump through. I understand they need to verify things, but it feels like they could have done this verification process while the appeal was pending instead of making us wait even longer after winning. Has anyone had luck calling the eligibility interview line directly? I keep getting transferred around when I call the main number and no one seems to know when my interview will actually be scheduled.

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I feel your pain! The whole process is so exhausting. I haven't tried calling the eligibility interview line directly - do you have a specific number for that? All I have is the main EDD number and like you said, they just transfer you around in circles. Four months without income is brutal. I'm at 5+ months now and it's really taking a toll. Someone mentioned earlier that they used Claimyr to get through faster - might be worth looking into if the regular lines aren't working. At this point I'm willing to try anything to speed this up! Let me know if you find out anything useful about the interview scheduling. We're in this together!

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Locked out of EDD account - forgot login and secret question answers

Ughhh I'm pulling my hair out trying to access my EDD unemployment account! I haven't logged in since 2023 and now I can't remember my username OR password. When I try the 'forgot password' option, it asks security questions that I set up YEARS ago and I have NO IDEA what answers I gave. Does anyone know if there's another way to recover my account? I need to file a new claim ASAP because I just got laid off last week and rent is due in 2 weeks. Calling the regular EDD number has been useless - either busy signals or they disconnect me after waiting for an hour! Any advice would be seriously appreciated because I'm starting to panic.

I'm so glad I found this thread! Just got laid off from my job at a startup last week and I'm facing the exact same issue - completely locked out of my EDD account from 2021. I've been putting off dealing with it because the whole situation seemed hopeless, but reading through everyone's experiences here is incredibly reassuring. The security question problem is so relatable! I apparently chose "What was your first car?" but I have no clue if I put the make, model, color, or some nickname I called it back then. It's like trying to decode messages from my stressed-out past self! Based on all the advice here, I'm going to call that tech support line (1-833-978-2511) first thing tomorrow morning at exactly 8:00 AM. I've already dug up some old EDD emails and bank statements showing previous deposits - found records from three different months which should help with identity verification. If that doesn't work after a few days of trying, I'll definitely look into Claimyr. It's crazy that we need workarounds for basic government services, but I'm just grateful these solutions exist and that this community is so willing to help each other navigate the chaos. Thank you to everyone who shared their stories and practical tips - you're turning what felt like an impossible situation into something actually manageable. I'll be sure to post an update once I get through! This thread should honestly be pinned as a resource for anyone dealing with EDD account recovery! ๐Ÿ™

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@CosmicCruiser I'm so glad this thread is helping you too! The "first car" security question is such a perfect example of how impossible these are to remember - there are like 10 different ways you could have answered that back in 2021! Your preparation sounds excellent - having those old emails and bank statements from three different months is going to make the identity verification process so much smoother. That tech support line (1-833-978-2511) at 8:00 AM sharp really seems to be the winning strategy based on everyone's experiences here. I totally agree this thread should be pinned! It's incredible how much more helpful this community discussion is than anything on EDD's actual website. The step-by-step advice and real success stories make what seems impossible actually feel doable. One small tip I'd add based on what others mentioned - maybe have a backup phone ready in case your first call gets disconnected. Nothing worse than waiting on hold for 30+ minutes only to lose the connection! You've got this! The hardest part really is just getting through to someone, but once you're connected, the reps can usually sort everything out pretty quickly. Looking forward to your success update! ๐Ÿ’ช

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This thread is absolutely incredible and exactly what I needed to find! I'm dealing with this same nightmare right now - got laid off from my accounting job two weeks ago and discovered I'm completely locked out of my EDD account from 2022. The stress has been overwhelming but seeing all these success stories is giving me real hope that there's light at the end of the tunnel. The security question issue is driving me absolutely crazy! I apparently chose "What street did you grow up on?" but I moved around so much as a kid - did I put the street from when I was 5 or 15? Did I include "Street" or "St." in the name? It's like my past self was setting up puzzles I'd never be able to solve! I'm definitely calling that tech support line (1-833-978-2511) tomorrow morning at exactly 8:00 AM based on everyone's advice here. Already spent tonight gathering up old EDD emails and bank statements - found deposit records from five different months which should really help with the identity verification process. If the phone route doesn't work after a few solid attempts, I'll absolutely try Claimyr based on all the positive feedback. It's honestly mind-boggling that we need third-party services just to access our own unemployment benefits, but I'm grateful these workarounds exist! Thank you to everyone who took the time to share their experiences and practical advice. This community support is incredible and way more helpful than anything I could find on EDD's official resources. I'll definitely come back with an update once I get through - this thread deserves to be a permanent resource for anyone stuck in EDD account hell! ๐Ÿ™

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@Jamal I completely understand your frustration! The "street you grew up on" question is particularly tricky when you moved around as a kid - I probably would have had the same confusion about which address to use and how to format it. It sounds like you're incredibly well prepared though! Having deposit records from five different months is going to be huge for the identity verification process. That's probably more documentation than most people have when they call, so you're setting yourself up for success. Your plan to call that tech support line (1-833-978-2511) at exactly 8:00 AM is spot on based on everyone's experiences in this thread. One thing I'd add - maybe write down all your old addresses ahead of time since they might ask about previous residences during verification. Having that info ready could speed up the whole process. You're absolutely right that this thread should be a permanent resource! The collective knowledge here is better than anything EDD provides officially. It's frustrating that we have to crowdsource solutions for basic government services, but at least we're all helping each other through it. You've got this - looking forward to your success update! ๐Ÿ’ช

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Do employers actually show up to EDD appeal hearings? Nervous about facing my boss

I got disqualified from UI benefits and filed an appeal last week. Just received my hearing notice for next month and I'm freaking out about potentially facing my old manager on the call. My company terminated me claiming 'misconduct' (totally false - I was just caught in a departmental downsizing but they're fighting my claim). Does anyone know if employers typically join these appeal hearings? Mine would be a phone hearing. Given how busy my ex-boss always was, I'd be surprised if she actually showed up, but I'm still nervous about having to argue against her directly. Alternatively, would they send a company attorney instead? I can't afford a lawyer myself, so feeling really disadvantaged here. Any insights from people who've gone through EDD appeals would be super helpful! I'm losing sleep over this.

I just went through this exact situation two months ago! My employer did send their HR manager to the hearing along with some documentation, but honestly it wasn't as scary as I thought it would be. The Administrative Law Judge was very professional and made sure both sides got to tell their story without interruption. Here's what helped me prepare: I wrote out a timeline of everything that happened leading up to my termination, gathered any emails or texts I had related to the situation, and practiced explaining my side calmly and factually. The key thing I learned is that "misconduct" for UI purposes has a very specific legal definition - it's not just being a bad employee or making mistakes. Since you mentioned it was really a downsizing situation, focus on that. If they can't prove you actually violated company policy willfully and substantially, the misconduct claim won't hold up. The judge in my case was really focused on the facts, not emotions or he-said-she-said stuff. You've got this! The hearing is your chance to tell your side of the story to someone neutral.

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I'm in a very similar situation - got terminated during what they called "restructuring" but they're fighting my UI claim saying it was misconduct. My hearing is scheduled for next week and I'm honestly terrified. Reading through everyone's experiences here has been really helpful though. It sounds like the key things are: 1) Stay factual and calm, 2) Remember the burden of proof is on them to show actual misconduct, and 3) Many employers don't even show up or send weak representation. I've been gathering all my documentation - emails about the restructuring, my performance reviews (which were good), and notes about the department changes that led to my position being eliminated. @Laura Lopez - have you been able to get through to EDD yet to ask any questions? I'm thinking about trying that Claimyr service someone mentioned since I really want to understand the process better before my hearing. Thanks to everyone who shared their experiences - it's making this whole process feel less scary knowing other people have gone through it successfully!

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@Ava Harris I m'so glad this thread has been helpful for you too! It s'reassuring to know we re'not alone in this situation. I haven t'tried calling EDD yet - honestly the horror stories about wait times have scared me off, but I m'seriously considering that Claimyr service now. It sounds like getting direct guidance from an EDD specialist could really help with preparation. Your documentation sounds really solid, especially having emails about the restructuring and good performance reviews. That should definitely help show this wasn t'actually misconduct. I m'focusing on gathering similar evidence - anything that shows the downsizing was legitimate and not related to my job performance. Good luck with your hearing next week! I hope it goes smoothly. Please update us on how it goes if you re'comfortable sharing - I m'sure it would help others including (me who) are facing similar situations.

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How to reach a live EDD representative (phone menu options that actually work)

I've been trying to call EDD for 2 weeks about my missing payment and it's driving me CRAZY! Every time I call, I either get a 'maximum callers reached' message or I get trapped in those annoying automated loops that never connect to a human. I'm desperate to talk to an actual person before my rent is due. Can someone who's recently gotten through please share the correct EDD number to call AND the exact prompts I need to press to reach a live representative? Thank you!!!

try calling at exactly 8:03am. not 8 sharp when everyone else is calling. worked for me twice

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Update: Finally got through this morning! Called the 1-800-300-5616 number at 8:05am and used the prompts someone suggested (1, 1, 2, 1, 4). Was on hold for about 35 minutes but finally spoke to a real person who resolved my payment issue. Thanks everyone for your help!

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Did they explain why your payment was missing in the first place? I'm curious because I'm having a similar issue and wondering if it's the same problem.

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So happy you got through! It gives me hope that persistence actually pays off. I'm going to try the same approach tomorrow morning. Quick question - when they resolved your payment issue, did it show up in your account right away or did they say how long it would take?

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Can I apply for both UI and SDI benefits simultaneously to see which processes faster?

I lost my job three weeks ago due to layoffs but I also have a documented medical condition that prevents me from working right now. I'm in a really tight spot financially with rent due next week and literally $240 left in my account. Has anyone successfully filed for both UI and SDI claims at the same time to see which one processes faster? I know you can't collect both simultaneously - I'm not trying to double dip or commit fraud. I just need SOME income coming in ASAP and will withdraw the other claim once one starts paying. Is this even allowed or will filing both automatically flag my account for review and delay everything even more?

does anyone know if applying for UI after getting denied SDI flaggs your account again??? my doctor sent in the wrong form and my SDI got denied but im thinking of applying for UI now since i am actually looking for work that accommodates my condition

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That's a different situation. If your SDI was formally denied (not just pending), then applying for UI afterward shouldn't automatically flag anything. Just make sure when you apply for UI, you accurately report your ability to work. If you have restrictions on the type of work you can do due to your condition, you'll need to note those during the UI application process.

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I'm really sorry you're going through this tough situation. Based on what others have shared here, it sounds like filing for both would likely cause more delays rather than speed things up. Since you already have medical certification that you can't work for 8 weeks, SDI seems like the right path. While waiting for SDI to process, here are a few things that might help with your immediate financial crisis: - Contact your county's emergency rental assistance program - many have expedited processing for people facing eviction - Look into local food banks and emergency assistance programs through 211 (dial 2-1-1) - Call your utility companies to set up payment plans or see if they have hardship programs - Check if your area has emergency cash assistance programs through social services Also, make absolutely sure you're checking your UI Online account daily for any requests for additional documentation. Missing those notifications seems to be a major cause of delays based on what others have experienced here. Good luck, and I hope your claim processes quickly!

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