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As an update to everyone following this thread: The callback feature is now officially part of EDD's new contact center upgrade. It should be available to everyone by the end of April 2025, according to their latest press release. Also, for those experiencing the "stuck account" or "benefit year transition error" - they've acknowledged this as a widespread issue affecting approximately 14,000 claimants whose benefit years ended between December 2024 and February 2025. They're supposedly working on a system-wide fix, but in the meantime, getting through to a representative who can manually update your account is the only solution.
This is incredibly helpful to read! I've been dealing with what sounds like the exact same issue since late January. My UI Online has been stuck showing my expired claim from 2024 and won't let me file a new one. I've tried calling probably 200+ times over the past 2 months with no luck getting through. Reading that this affects 14,000 people makes me feel so much better - I was starting to think there was something specifically wrong with just my account. I'm definitely going to try the 8:02am timing tomorrow and hope I get lucky with that callback feature. Did you have to provide any specific information to the rep to prove the glitch, or did they immediately recognize the issue once they looked at your account? Also wondering if anyone knows - once they fix this manually, does it prevent the same glitch from happening again in the future? I'm worried about going through this whole ordeal again when my next benefit year ends.
Just want to add one more important point that might help others - if you're in that gray area where you're not sure if you're truly "disabled" enough for SDI, err on the side of caution and don't certify for UI. I made the mistake of thinking my condition wasn't "serious enough" for SDI and kept certifying for UI while my claim was pending. Turns out my doctor's note was sufficient for SDI approval, but I ended up with a $1,800 overpayment because I certified for UI during weeks I was technically disabled. The stress of dealing with that overpayment was worse than just waiting for the SDI decision in the first place. Better to be safe than sorry!
This is exactly what I was worried about! I keep second-guessing whether my situation qualifies as "disabled enough" for SDI. My surgery recovery is going slower than expected and I'm still in pain, but part of me feels like maybe I should be able to work by now. Reading about your $1,800 overpayment definitely confirms I made the right choice to stop certifying for UI. It's scary how easy it is to accidentally create these problems when you're just trying to follow the rules and pay your bills. Thanks for sharing your experience - it really helps to know I'm not alone in this confusing situation!
I went through something similar last year and learned the hard way that timing is everything with these claims. The key thing to understand is that your SDI claim has an "onset date" - the date your doctor says you became unable to work. From that date forward, you legally cannot certify for UI because you'd be stating you're "able and available" for work when medically you're not. I made the mistake of continuing to certify for UI "just until my SDI got approved" and ended up with a mess to clean up later. Even though it seems logical to keep getting UI payments while waiting, the system sees it as you claiming two conflicting things - that you can work (UI) and can't work (SDI) for the same time period. My advice: stop certifying for UI immediately if your disability onset date has passed. Yes, waiting for SDI approval while bills pile up is stressful, but dealing with overpayment demands later is way worse. SDI will pay you retroactively once approved, so you won't lose those benefits - you'll just get them as a lump sum instead of weekly payments. If you've already certified for weeks that overlap with your disability period, call EDD ASAP to report it. They're usually more lenient about fixing honest mistakes than discovering fraudulent claims later.
This is such valuable advice, thank you! I'm in a similar boat right now - filed for SDI two weeks ago and have been agonizing over whether to keep certifying for UI. Your explanation about the "onset date" really clarifies things for me. My doctor's note says I became unable to work on March 10th, so I guess I shouldn't have certified for any weeks after that date. I'm scared I might have already messed up by certifying for last week. Should I call EDD immediately to report this, or wait until my SDI gets approved first? The thought of dealing with overpayment issues is keeping me up at night!
So glad to see this got resolved! The overdraft protection issue is definitely something more people should know about - it's such a random thing that causes these transfer problems. I had a similar nightmare with Money Network last year but with a different bank. For anyone else dealing with this, another tip is to make sure your bank account doesn't have any "enhanced security" features enabled that might block electronic transfers. Some banks automatically enable these after suspicious activity. Also, if you're switching to direct deposit like QuantumQuester mentioned, just be aware that it can take up to 3 weeks for the first direct deposit to hit your account, so don't close out the Money Network card until you see that first payment come through!
Thanks for the additional tip about enhanced security features! I didn't even know that was a thing. You're absolutely right about keeping the Money Network card active during the transition - I learned that the hard way when I tried to close my card too early and ended up with a payment limbo situation. Three weeks does seem like a long time to wait for direct deposit to kick in, but honestly after dealing with all these Money Network transfer issues, it'll be worth it. Has anyone had success getting EDD to expedite the direct deposit setup process, or is the 3-week timeline pretty much set in stone?
This thread is so helpful - I'm bookmarking it for future reference! I've been dealing with EDD payment issues on and off for months and never realized there were so many little technical things that could cause transfer problems. The overdraft protection thing is especially surprising - you'd think the systems would be compatible by now. One thing I'd add is that if you do end up having to use the ATM withdrawal method like Mei Chen mentioned, try to find a MoneyPass network ATM to avoid extra fees. There's a locator on the Money Network website. Also, for anyone switching to direct deposit, make sure your bank account has been open for at least 90 days first - I tried to switch to a newer account and it got rejected. Had to wait until the 90-day mark before EDD would accept it.
Wow, this is such a goldmine of information! I'm new to EDD payments and had no idea there were so many potential pitfalls with the Money Network card system. The 90-day account requirement for direct deposit is really good to know - I was planning to switch to a new account I just opened but I guess I'll have to wait. Thanks for the tip about MoneyPass ATMs too! Quick question - do you know if credit unions generally have fewer compatibility issues with Money Network transfers compared to big banks like BOA and Chase? I'm thinking of switching to a local credit union anyway for better customer service.
Best strategy I found: call at 8am sharp, if you don't get through in 20 attempts, wait until 2pm and try again. Don't waste the whole day.
The EDD phone system drops about 30-50% of calls even after you get on hold. It's a known technical issue they haven't fixed.
Leeann Blackstein
I'm so glad I found this thread! I'm also dealing with the same delay - certified Sunday night and still waiting on my payment. This is only my second month on unemployment and I was starting to panic thinking something went wrong with my claim. Reading everyone's experiences here has been such a relief. It's really helpful to know that the one business day delay after holidays is consistent and normal. I had no idea federal holidays could affect EDD processing like this. Definitely going to set up those text alerts and keep track of upcoming holidays so I don't stress out like this again. Thanks to everyone for sharing their timelines and helping newcomers like me understand how this all works!
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Miguel Ramos
•I'm in the exact same situation! This is my third week on unemployment and I was completely clueless about holiday delays. I certified Sunday night too and have been refreshing my account every few hours since Tuesday morning. This thread has been such a lifesaver - I was convinced I did something wrong with my certification or that my claim got flagged. It's honestly crazy that EDD doesn't have a simple banner or notice explaining holiday processing delays. Like, a two-sentence explanation would save thousands of people from unnecessary panic! Really appreciate everyone sharing their experiences and timelines here. Makes me feel so much better knowing this is totally normal and predictable once you understand the pattern.
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StarStrider
Just adding my voice to this thread as someone who's been on unemployment for about 4 months now. The Veterans Day delay caught me off guard too, even though I should have expected it by now! I certified Sunday evening and my payment finally hit my EDD debit card this morning around 8 AM. For anyone still waiting, it seems like they're processing payments in waves throughout today. The one business day delay after federal holidays is definitely the consistent pattern I've noticed. What helps me is setting a phone reminder the Friday before any three-day weekend to mentally prepare for the delay. Also want to echo what others said about the text alerts - they're a game changer for reducing anxiety during these processing delays. Hang in there everyone, your payments should come through today!
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