Hey everyone! I went through this exact same process about 6 months ago when I moved from Stockton to Modesto. The waiting is definitely nerve-wracking, especially when rent is due! From my experience, the key things that helped were: 1) Making sure both documents clearly showed my full name and new address, 2) Double-checking that I updated my contact info in the UI Online portal (not just uploading docs), and 3) Being persistent with calling. It took about 10 business days for mine to process, but like others mentioned, they do backpay everything once it's resolved. @Mateo Rodriguez so happy to see your update that it got fixed! For anyone still waiting, don't lose hope - the system is slow but it does work eventually.

I'm going through something similar right now - submitted my address verification docs to EDD about 5 days ago after moving from San Francisco to Berkeley. Reading through all these experiences is both reassuring and nerve-wracking! It's good to know that @Mateo Rodriguez got it resolved by calling, but also concerning that @Yuki Tanaka had to wait a whole month. I'm definitely going to try the Claimyr service that was mentioned - has anyone else here used it successfully? Also want to double-check that I updated my contact info properly in the portal after reading @GalaxyGuardian's tip about those being separate steps. Thanks everyone for sharing your experiences, this community is so helpful for navigating EDD's confusing processes!

Just wanted to add something about the certification process - even if your dad starts with paper, once he creates a UI Online account, he can immediately switch to online certification. He doesn't need to continue with paper forms. The system links to his existing claim automatically using his SSN and EDD Customer Account Number during registration.

One thing I haven't seen mentioned yet is that if your dad does decide to file online, make sure you help him create a strong password and write it down somewhere safe. A lot of older folks struggle with password requirements (uppercase, lowercase, numbers, symbols) and end up getting locked out of their accounts. Also, have him bookmark the official EDD login page (edd.ca.gov) on his computer or phone if he has one. There are a lot of scam sites that look similar to the real EDD website, and they prey on people who are desperate for unemployment benefits. The online system really is worth the initial learning curve though. My dad was in a similar situation last year and once we got him set up, he was amazed at how much faster everything was compared to his friends who were still doing paper forms.

I'm dealing with this EXACT same issue right now! Been stuck in this registration loop for over a week and it's driving me absolutely insane. The "information doesn't match our records" error is like a broken record at this point. What's really getting to me is that I've triple-checked everything against my award letter - SSN, DOB, EDDCAN, name spelling, everything matches perfectly. I've tried different browsers, cleared cookies, even tried from my phone and a friend's computer. Nothing works! The calling situation is just as bad. I've probably called 50+ times and either get disconnected immediately or the "maximum capacity" message. When I did get through to technical support once, they basically said "not our problem, call the regular line" which was super unhelpful. Reading through all these responses is both comforting (I'm not alone in this nightmare!) and scary (some people took WEEKS to resolve this). I'm definitely going to try that 8:01am calling strategy and the "payment issue" trick when prompted. Also looking up that DE 4581 extension form right now because my certification deadline is coming up fast. Has anyone tried contacting their local assemblyperson's office? I've heard they sometimes have special EDD contact numbers for constituent services. At this point I'm willing to try anything to get out of this registration hell!

I'm going through this EXACT same nightmare right now! Been trying to register for 8 days and getting that same "information doesn't match our records" error every single time. It's honestly making me feel like I'm losing my mind because I KNOW everything is correct from my award letter. What's really frustrating is seeing how many other people are dealing with this exact issue - it's clearly a massive problem with EDD's system but they act like it's our fault for "entering wrong information." The phone situation is just as bad - I've called probably 60+ times and either get immediately disconnected or the capacity message. I'm going to try all the strategies mentioned here: calling at 8:01am sharp, saying "payment issue" instead of "registration problem," trying the 2511 number, and definitely submitting that DE 4581 extension form today since my certification is due soon. @Ethan Taylor - your suggestion about contacting assemblyperson offices is brilliant! I had no idea they had special EDD contacts. Going to look up my local office right after I submit the extension form. This whole thread is like a support group for EDD's broken system. At least we're all suffering together! 😤 Will update if I finally break through this registration hell.

I went through this exact same confusion last year! Everyone here is right - EDD uses your highest quarter's TOTAL earnings (all 3 months combined). I had a quarter where I made $8,200, $3,400, and $4,100, so they used the full $15,700 total, not just the $8,200 high month. One thing that really helped me was calling the EDD customer service line early in the morning (like 8:02 AM right when they open) - I actually got through on my second try. The rep walked me through exactly how they calculate it and confirmed my benefit amount over the phone. Your $12,800 quarter should put you around $495-530 per week based on my experience with similar earnings. Just make sure you have all your pay stubs organized by quarter when you file - it makes the whole process much smoother!

Just wanted to add my recent experience to this helpful thread! I filed my claim in January and had the exact same confusion about whether EDD uses the highest quarter total or just the highest month. After going through the process, I can confirm what everyone else has said - they definitely use the TOTAL earnings from your highest quarter (all 3 months combined). In my case, I had one really strong month followed by two weaker ones in my highest quarter, but they still used the full quarterly total. One thing that surprised me was how quickly they processed my claim once I had all the documentation ready. The benefit amount came out pretty close to the estimates people have shared here - roughly 50% of my average weekly earnings during that highest quarter. For anyone still preparing to file: definitely organize your wage info by quarter first like others have suggested. It makes everything so much clearer when you can see exactly which quarter was your highest and what the total was. Good luck to everyone navigating this process!

I just wanted to say THANK YOU to everyone who shared their actual working strategies in this thread! I was in the same nightmare situation - benefit year expiring this Friday and I'd been calling the main number for over a week with zero success. After reading through all these comments, I decided to try the 7:58 AM approach with the 1-2-1 routing that @Ella Lewis, @Caden Nguyen, and others mentioned. Called yesterday (Wednesday) at exactly 7:58 AM, got the busy signal once, redialed at 7:59 AM and got through to the menu. Used the 1-2-1 sequence and waited about 20 minutes before connecting to a rep who was super helpful and professional. Got my benefit year extended and even had time to ask about the wage requirements for my new claim period. The timing really seems to be everything - calling just before that 8 AM rush and having multiple backup strategies ready made all the difference. For anyone still struggling, don't give up! This thread proves there are ways to get through if you have the right approach and timing. Having your documents ready and the mobile app open like @Yara Elias suggested also saved time during the actual call. You've all been lifesavers!

I've been dealing with EDD phone hell for months and this thread is honestly the most helpful resource I've found anywhere! I tried the 7:58 AM strategy with the 1-2-1 routing that @Ella Lewis mentioned and it actually worked - got through this morning after just two redials. The rep was super helpful and resolved my pending payment issue in about 10 minutes once connected. One additional tip I'd add: if you're calling about multiple issues (like I had both pending payments AND needed to update my address), prioritize them before the call so you don't waste time once you're connected. Also, I noticed the reps seem more patient and helpful in the earlier morning hours compared to when I've gotten through later in the day. For anyone still struggling - the persistence really does pay off when you combine it with the right timing and routing strategies. Don't give up! Having backup plans like the assembly member contact info ready is smart too, but try the phone strategies first since they seem to be working consistently for people in this thread.