PFL form submission error: 'system exception' message for days. Help!
Hey everyone, I'm having trouble with my paid family leave form. For the past couple days, I keep getting an error message when I try to finish it online. The message says 'a system exception has occurred and the transaction cannot be completed at this time.' Has anyone else experienced this? Any ideas on how to fix it? I'm worried about delays in my application.
26 comments

Tom Maxon
I found a way to solve paid family leave form errors, watch this: https://www.youtube.com/watch?v=DX9JiN4QGkY
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Samantha Hall
Ugh, I feel your pain! 😫 The PFL system is such a nightmare sometimes. Have you tried clearing your browser cache and cookies? That sometimes helps with weird glitches like this.
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Noah Torres
AuthorThanks for the suggestion! I'll give that a try and see if it helps.
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Ryan Young
Clearing cache worked for me last time I had issues. Good luck OP!
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Sophia Clark
I had the exact same problem last month! It was so frustrating. What worked for me was trying to access the site during off-peak hours, like really early in the morning or late at night. Seems like their servers get overloaded during the day.
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Noah Torres
AuthorThat's a great idea, I'll try logging in tonight and see if it works better. Thanks!
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Katherine Harris
Have you tried using a different browser? Sometimes Internet Explorer (I know, I know) works better with government sites than Chrome or Firefox.
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Madison Allen
I found a way to get someone on the phone about this issue. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/DOLxZQb92wM
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Joshua Wood
Wow, that sounds too good to be true. Does it really work? How long did you have to wait?
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Madison Allen
It really does work! I was skeptical at first too, but I got through in about 45 minutes. Way better than spending hours on hold myself.
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Justin Evans
Idk man, paying to get through to a government agency seems sketchy. Shouldn't this service be free?
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Madison Allen
I get where you're coming from, but for me, the time saved was worth the cost. It's not ideal, but it got the job done when I was desperate.
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Emily Parker
This is why we need to overhaul the entire system! 🤬 It's ridiculous that hardworking people can't even access the benefits they're entitled to because of technical issues. We should be flooding our representatives' offices with complaints about this!
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Ezra Collins
Preach! 🙌 The whole system is broken. We need a complete redesign with modern technology.
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Victoria Scott
Calm down, Karen. These things take time to fix. At least we have benefits at all.
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Emily Parker
Ok bootlicker 🙄 keep defending a system that clearly doesn't work
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Benjamin Johnson
Here's what I've learned from dealing with PFL issues for the past 6 months: 1. Try accessing the site using different devices (computer, phone, tablet) 2. Use incognito/private browsing mode 3. If all else fails, you can request a paper form to be mailed to you 4. Keep detailed records of all your attempts to submit the form 5. If you're close to a deadline, fax the form if possible (yes, they still accept faxes) 6. Contact your local state representative's office - they often have liaisons who can help with benefit issues Hope this helps! Don't give up, OP. The system sucks, but persistence usually pays off eventually.
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Noah Torres
AuthorWow, thank you so much for this detailed advice! I'll definitely try these steps. Really appreciate you taking the time to share your experience.
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Zara Perez
This should be pinned at the top of the subreddit tbh. Super helpful info!
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Daniel Rogers
have u tried turning it off and on again? 😂
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Aaliyah Reed
lmao classic IT support
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Ella Russell
I'm in the same boat, OP. Been trying to submit my form for a week now. This whole situation is making me so anxious. I have bills to pay and can't afford any delays. 😰
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Noah Torres
AuthorI'm sorry you're dealing with this too. It's so stressful! Hopefully some of the suggestions here will help both of us.
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Ella Russell
Thanks, fingers crossed! 🤞 Let me know if anything works for you.
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Mohammed Khan
Pro tip: Take screenshots of the error messages. If they try to penalize you for late submission, you'll have proof that you tried to submit on time but couldn't due to their system issues.
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Axel Far
I had this exact same error last week! What finally worked for me was switching to Microsoft Edge (I know, weird right?) and also making sure I had JavaScript enabled. Also try submitting the form in sections rather than all at once - save your progress frequently. The system seems to time out if you stay on one page too long. If none of that works, definitely call the PFL customer service line first thing in the morning around 8 AM - that's when I had the best luck getting through. Hang in there, it's frustrating but you'll get through it! 💪
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