PFL claim vanished from EDD online, can't upload new doc. Help!
I got a letter saying my document wasn't valid for my PFL claim. I have a new one with the required stuff, but I can't upload it. Even worse, my claim isn't showing up online and all my claim history is gone. What should I do?
22 comments


William Rivera
Ugh, that sucks! I had a similar issue last month. Have you tried calling them? Sometimes talking to a real person is the only way to get things sorted out.
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Kayla Jacobson
•I've been trying to call for days but can't get through. It's so frustrating!
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Grace Lee
•Pro tip: call right when they open. I got through after only 30 minutes on hold that way.
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Mia Roberts
•30 minutes? You got lucky! I was on hold for 3 hours yesterday and still didn't get anyone ðŸ˜
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The Boss
Sounds like a glitch in their system. Have you tried clearing your browser cache and cookies? Sometimes that helps with weird website issues.
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Evan Kalinowski
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM
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Victoria Charity
•Sounds too good to be true. Is it legit?
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Evan Kalinowski
•Yeah, it's legit. I was skeptical at first too, but it saved me hours of frustration. Worth every penny imo.
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Jasmine Quinn
•How long did it take for them to get someone on the line?
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Evan Kalinowski
•It took about an hour and a half, but I didn't have to sit there listening to hold music the whole time. They just called me when they got through.
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Oscar Murphy
Here's what you need to do: 1. Don't panic! This happens sometimes and it's usually fixable. 2. Try accessing your account from a different device or browser. 3. If that doesn't work, you'll need to speak with a rep. Be prepared with: - Your claim number - The date you filed - Any correspondence you've received 4. When you get through, explain the situation calmly and ask them to check if there's a system issue on their end. 5. Request that they manually update your claim status and document upload. 6. Get a confirmation number or email for any changes they make. Remember, persistence is key. Don't give up!
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Kayla Jacobson
•Thank you so much for this detailed advice! I'll definitely follow these steps.
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Nora Bennett
•This is gold 💯 Saving this for future reference!
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Ryan Andre
have you tried turning it off and on again? 🤣
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Lauren Zeb
•lol classic IT solution
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Daniel Washington
I swear the EDD website is held together with duct tape and prayers. It's a joke how often it glitches out.
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Aurora Lacasse
•For real tho. You'd think with all our tax dollars they could afford decent programmers 🙄
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Anthony Young
•Probably running on some ancient system from the 90s
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Charlotte White
Have you checked your spam folder? Sometimes important emails from EDD end up there.
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Admin_Masters
This happened to me last year. Turns out they had my SSN wrong by one digit. Took forever to fix but keep pushing!
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Kayla Jacobson
•Oh no, I hope that's not what happened to me. How did you find out about the SSN error?
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Admin_Masters
•I finally got through to a rep who double-checked all my info. Def worth asking them to verify everything when you talk to someone.
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