PFL claim disappeared from EDD portal without notice - can't reach anyone for weeks. Help!

Ugh, I feel your pain! The EDD system is such a mess rn. I had a similar issue last year and it took me forever to get it resolved. Have you tried calling right when they open? Sometimes that works.

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/DOLxZQb92wM

Here's what you need to do: 1. Document everything. Keep a log of all your attempts to contact EDD, including dates and times. 2. Check your spam folder. Sometimes EDD emails end up there. 3. Try contacting them through their online portal if you haven't already. 4. Reach out to your local state representative's office. They often have liaisons who can help with EDD issues. 5. If all else fails, file a complaint with the state labor board. Remember, persistence is key. Don't give up! The system is overwhelmed, but you have rights and will eventually get through.

lmao welcome to the wonderful world of EDD 🤡 where claims disappear and phone calls go to die

Have you checked if there's been any recent system updates or maintenance? Sometimes that can cause weird glitches. Might be worth checking their Twitter or Facebook for announcements.

I'm in the same boat, its been 6 weeks for me. Starting to feel like I'm taking crazy pills. How can a government agency be this dysfunctional?

Hey OP, quick question - when you log into your account, do you see any pending tasks or messages? Sometimes there's hidden stuff you need to complete before they'll process your claim.

Not to be that guy, but have you tried faxing them? I know it sounds ridiculous in 2023, but I've heard some people have had success going old school.

Protip: If you can't get through on the main line, try calling some of the other departments and asking to be transferred. Sometimes works like a charm 😉

I'm so sorry you're going through this! I had a similar experience where my claim just vanished from the portal. What worked for me was sending a secure message through the UI Online portal - even though it takes a few days to get a response, at least you get an official paper trail. Also, try calling the technical support line instead of the main claims line - they're sometimes less busy and can at least tell you what's happening with your account. Hang in there, you're not alone in this mess! 💪

I went through something similar last month and it was absolutely maddening! What finally worked for me was a combination of things: I called the disability insurance number (not the main PFL line) at exactly 8:00 AM on a Tuesday, and I also sent a certified letter to their Sacramento office explaining the situation. The letter seemed to get their attention because someone called me back within a week. Also, double-check that you didn't accidentally create a duplicate account - I almost did that when I was panicking about my missing claim. Keep all your screenshots and documentation, and don't give up! The system is broken but you'll get through eventually.

I'm dealing with the exact same thing right now! My PFL claim disappeared about 2 weeks ago and I've been calling nonstop with no luck. It's so frustrating because I really need those benefits and have no idea what's happening. Reading through these comments is giving me some hope though - I'm going to try the technical support line and maybe that certified letter approach. Has anyone had success with the Assembly member route? I'm thinking about reaching out to my local office since the regular channels aren't working. Thanks for posting this, at least I know I'm not going crazy and this is actually happening to other people too!

I'm so sorry you're dealing with this nightmare! The EDD system has been absolutely brutal lately. Here's what I'd suggest based on my own experience: 1. Try calling the main number (1-877-238-4373) but press 1-2-1 instead of going through the usual menu - sometimes this gets you to a different queue 2. If you have a smartphone, try using the callback feature on their website instead of staying on hold 3. Document EVERYTHING - take screenshots of your portal showing the missing claim, keep records of every call attempt 4. File a complaint with your state senator's office - they have dedicated EDD liaisons who can actually get things moving The disappearing claim thing happened to my sister too, and it turned out there was some kind of "technical error" on their end that they only discovered when a supervisor looked into it. Don't submit any more claims until you get this sorted out though - multiple claims can cause even more delays. You've got this! The system is broken but you'll get through eventually. Keep us posted on how it goes! 🤞

This is such a frustrating situation, but you're definitely not alone! I went through something similar a few months ago where my claim just vanished overnight. What ended up working for me was calling the technical support line early in the morning (around 7:55 AM before they officially open) - sometimes you can get through right when they start taking calls. Also, make sure to check if your claim might have been moved to a "pending review" status that doesn't show up in the main portal view. Sometimes there are backend issues that cause claims to get temporarily hidden. Keep trying the Assembly member route too - they really do have pull with EDD. Document everything with timestamps and don't give up! The system is definitely broken but persistence usually pays off eventually. Sending you good vibes that you get this resolved soon! 🤞