EDD Overpayment Issue: What docs do I need when I finally reach an agent?

Ugh, overpayments are the worst! 😫 I've been there. Make sure you have ALL your pay stubs from the time period they're questioning. Also, any emails or messages from your employer about your work status during that time. The more proof you have, the better!

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Pro tip: Call exactly at 8:01 AM when they open. That's how I got through after weeks of trying!

Here's a comprehensive list of what you should have ready: • All pay stubs from the period in question • Any communication from your employer about your work status • Your original claim paperwork • Bank statements showing deposits (if applicable) • A detailed timeline of your employment/unemployment • Any notices you've received from EDD about the overpayment • Your ID and Social Security card • Tax returns from the relevant year(s) • A list of questions you want to ask the agent Remember, stay calm and polite when you talk to them. It's not the agent's fault, and being nice can go a long way. Good luck!

have you tried faxing them? I know it sounds old school but I actually got a response that way

I'm in the same boat. Been trying to resolve an overpayment for 3 months now. This whole system is a joke. Good luck, OP!

Anyone know if theres a statute of limitations on overpayments? Asking for a friend... 👀

Hot take: The whole unemployment system is designed to be confusing so people give up and don't get the benefits they deserve. Change my mind.

Thanks for asking this question! I'm dealing with something similar and was totally lost on what to prepare. One thing I'd add to the great list from @Aaliyah Jackson - if your overpayment is related to work-search requirements, make sure you have documentation of your job search activities during that period. I learned the hard way that EDD sometimes flags people for overpayments if they can't prove they were actively looking for work. Screenshots of job applications, emails from potential employers, anything that shows you were meeting the requirements can really help your case.