Direct deposit banking info error when switching from disability to PFL - can't verify account

the same thing happened to me in December! so annoying. i think its some kind of system glitch when you transition from pregnancy disability to baby bonding. i ended up just selecting paper checks because i got tired of trying to make it work

This is a known issue with the EDD system that happens during the transition from SDI to PFL. There are two different ways to handle it: 1. Try waiting 24-48 hours and then entering your banking information again. Sometimes the system needs time to fully process the closure of your disability claim before it will accept new direct deposit info for PFL. 2. If that doesn't work, try entering your account information with no dashes or spaces anywhere - sometimes the formatting causes verification errors even though the numbers are correct. If neither of those work, you can always start with paper checks and then update to direct deposit later through your online account after your claim is established.

Omg this exact thing happened to me!!! I was soooo annoyed. I called EDD like 50 times trying to get through to fix it and kept getting disconnected. Finally I just gave up and took the stupid paper checks. Took almost 2 weeks to get the first one. The whole system is a mess if you ask me.

i had this same issue last year. try logging out completely, clearing your browser cache, and trying again with a different browser. that worked for me after like 5 tries. the EDD website is super glitchy especially during the transition from disability to PFL.

I work with EDD claims professionally, and this is unfortunately a common issue during the transition from pregnancy disability to baby bonding PFL. The direct deposit verification system sometimes gets stuck in a loop where it sees your previous claim information but can't verify the new one. One solution that often works is to call the EDD technical support line and have them manually clear your previous direct deposit information from the system. Then wait 24 hours before entering it again. The problem is actually getting through to someone at EDD, which we all know is nearly impossible these days with wait times often exceeding 3-4 hours.

When I had this problem transitioning from pregnancy disability to PFL baby bonding, I used Claimyr (claimyr.com) to get through to an EDD agent quickly. They have this service where they call EDD for you and connect you when an agent picks up. Saved me hours of hold time and the agent was able to reset my direct deposit verification on the spot. They have a video showing how it works here: https://youtu.be/DOLxZQb92wM?si=6N1iCQ3a8Cdb2Ay5 The agent told me this happens a lot and is a quick fix on their end, but impossible to resolve through the online system.

just my two cents but why is it so hard for edd to make a system that actually works?? every single person i know who has had a baby deals with this garbage transitioning from disability to pfl. like they know thousands of people do this EVERY DAY and they cant fix the system?? i bet if their own paychecks were getting messed up they'd fix it real quick lol

UPDATE: I tried what many of you suggested - waited 24 hours, cleared my cache, and tried again in a different browser. It still didn't work. I finally got through to an EDD rep who told me there was a "flag" on my account because I had direct deposit for SDI, and they needed to clear it manually before I could set up direct deposit for PFL. Once they did that, I was able to enter my banking info successfully! Apparently this is a super common issue they're "working on fixing" (sure they are). For anyone else dealing with this, definitely try to get an actual person on the phone - it's the only way to fix it.

I'm dealing with this exact same issue right now! Just finished my pregnancy disability and trying to file for PFL but getting the same "cannot verify banking information" error. It's so frustrating because like you said, the direct deposit worked perfectly fine for SDI. Thanks for posting this - at least now I know I'm not alone and there are some solutions to try. I'm going to attempt the 24-hour wait and different browser approach first, then maybe try that Claimyr service if I can't get through to EDD directly. This system really needs an overhaul!

This is such a common and frustrating issue! I went through the exact same thing when transitioning from pregnancy disability to PFL last year. The banking verification error is definitely a known system bug that EDD hasn't bothered to fix. What worked for me was calling EDD (took forever to get through) and having them manually clear the "flag" on my account from the previous SDI direct deposit. Once they did that, I could enter my banking info without any issues. It's ridiculous that we have to jump through these hoops during such a stressful time with a newborn, but unfortunately calling seems to be the most reliable solution. The Claimyr service mentioned by others might be worth the cost to avoid the brutal hold times!

This is so helpful to read! I'm currently 36 weeks pregnant and will be filing for pregnancy disability soon, then transitioning to PFL for baby bonding. After reading all these experiences, I'm already dreading dealing with this banking verification issue. It sounds like it's almost guaranteed to happen during the transition. Should I just plan on having to call EDD to get it fixed, or are there any preventive steps I can take when setting up my initial SDI claim to avoid this problem later? Also, has anyone tried setting up direct deposit AFTER their PFL claim is approved instead of during the initial application? I'm wondering if that might bypass the verification glitch.

I'm so glad I found this thread! I'm currently dealing with this exact same banking verification error after transitioning from pregnancy disability to PFL. My SDI direct deposits worked flawlessly for 8 weeks, but now the system won't accept the same banking info for my PFL claim. It's incredibly frustrating to deal with this technical glitch when you're already exhausted with a 3-week-old baby. Reading everyone's experiences here, it sounds like this is basically a guaranteed issue that EDD refuses to fix. I'm going to try the 24-hour wait approach first, then the different browser suggestion, but it seems like calling EDD (or using that Claimyr service) is probably going to be necessary. Thank you all for sharing your solutions - it's reassuring to know I'm not alone in this mess!

I just went through this exact same issue last month! The banking verification error when switching from SDI to PFL is SO common - it's ridiculous that EDD hasn't fixed this known glitch yet. What finally worked for me was calling the EDD disability customer service line (1-800-480-3287) right at 8 AM when they open and explaining that I needed the direct deposit "flag" cleared from my previous SDI claim. The agent was able to fix it in about 5 minutes once I got through. I know the hold times are brutal, but it really seems to be the only reliable solution. Don't waste too much time trying the browser/cache clearing tricks - from what I've seen, this is a backend system issue that only they can resolve on their end. Hang in there!

I'm currently going through this same frustrating issue right now! Just finished my pregnancy disability last week and trying to file for PFL, but keep getting that "cannot verify banking information" error even though my direct deposit worked perfectly for SDI. Reading through everyone's experiences here is both helpful and infuriating - it's crazy that this is such a widespread known problem that EDD just hasn't bothered to fix. I'm going to try calling that 1-800-480-3287 number that @Carter Holmes mentioned at 8 AM sharp tomorrow. If that doesn't work out, I might have to bite the bullet and use the Claimyr service since sitting on hold for hours with a 2-week-old doesn't sound feasible. Thank you all for sharing your solutions - it's such a relief to know I'm not alone in dealing with this technical nightmare during an already stressful time!