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I just went through this exact same situation last month! The online error is super frustrating but unfortunately very common with EDD's system. Here's what helped me get through it: **Calling strategy:** - Call right at 8am PT when they open - I got through in about 25 minutes - Have a backup plan to call again at 11am or 2pm if the morning doesn't work - Don't give up if you get busy signals - keep trying! **Documents to have ready:** - Your SSN and any claim confirmation numbers - Complete employer information (name, address, phone, dates of employment) - If it's medical leave, have your doctor's contact info handy - Write down a timeline of events before you call so you don't forget anything **During the call:** - Be polite but persistent - the reps are usually helpful once you get through - Ask for the representative's name and a reference number for your call - Take detailed notes and ask for specific timelines on next steps The manual processing took about 8 business days for me once they flagged it in their system. The rep told me the error just means their automated system couldn't process something and needed human review - it's not a rejection or indication that anything is wrong with your claim. Hang in there! I know it's stressful when you need those benefits, but you'll get through this. The system is just overwhelmed but the actual people are usually pretty helpful. Good luck with your call! 🤞
This is incredibly thorough and helpful! I'm new to dealing with EDD and was feeling pretty overwhelmed after getting that error message, but your step-by-step breakdown makes the whole process feel much more manageable. The tip about writing down a timeline before calling is brilliant - I definitely would have forgotten important details otherwise. It's also really reassuring to hear that the error is just a system limitation and not actually a problem with the claim itself. I'm going to follow your calling strategy and try at 8am tomorrow with all my documents organized. Thank you so much for taking the time to share such detailed advice - this community support means everything when navigating this confusing system! 🙏
I'm dealing with this exact same error right now too! Reading through everyone's experiences has been so helpful and reassuring. I was starting to panic thinking I'd done something wrong with my application, but it sounds like this system glitch is way more common than I realized. I'm definitely going to try the 8am calling strategy tomorrow with all my documents organized. A few questions for those who've successfully gotten through: 1. Did anyone have luck with the alternate phone numbers mentioned, or is the main EDD line the best bet? 2. When they manually process it, do they send any confirmation that it's been submitted successfully? 3. For those who used services like Claimyr, was it worth the $20 or would you recommend just being patient with the regular calling process? Thanks everyone for sharing your stories and tips - this community is amazing for helping each other navigate this confusing system! Hopefully I'll have a success story to share soon 🤞
Hey Dmitry! I'm actually in the exact same boat as you - got the error yesterday and planning to call tomorrow morning too! From reading through all these responses, it seems like the main EDD line is probably your best bet, though @Yuki Tanaka mentioned the disability insurance number 1-800-480-3287 (might) have shorter wait times. As for confirmation, it sounds like most people got verbal confirmation during the call and some were able to ask for email summaries. Regarding Claimyr, seems like it s'legit but mixed opinions on whether the $20 is worth it - probably depends on how desperate you are to avoid the hold times! I m'planning to try the free route first and see how it goes. Good luck to both of us tomorrow! 🍀
I'm currently going through this exact same process and it's so confusing! Reading through everyone's experiences, it sounds like there are several acceptable terms - "Salary Continuation," "Supplemental Disability Benefits," "Wage Differential," etc. What I'm taking away from all these responses is that the key is to check with your HR department to see what they officially call it in your company's documentation. That way if EDD needs to verify anything with your employer, the terminology will match up. Also definitely getting those details about payment amounts and timing in writing from HR seems super important for the bi-weekly certifications later. Thanks everyone for sharing your experiences - this is exactly the kind of real-world advice I needed!
Yes, exactly! That's such a great summary of all the advice here. I'm also going through this process right now and was feeling overwhelmed by all the different terminology, but you're absolutely right that the key is coordinating with HR to use their official language. I think I was overthinking it initially - it sounds like EDD is pretty flexible with the terminology as long as it's clear that it's employer supplemental pay. Getting everything documented from HR seems like the smart move to avoid any confusion down the line. Good luck with your claim!
I'm a new mom who just went through this process last month! I used "Salary Continuation Benefits" on my DE2501 form and it was approved quickly. What really saved me was creating a simple checklist: 1) Get HR's official term for the program, 2) Get written confirmation of payment amounts and schedule, 3) Confirm whether they report to EDD directly or if I need to self-report, and 4) Ask for a contact person in HR for any follow-up questions during leave. The whole thing was much smoother once I had all these details nailed down upfront. Don't stress too much about the exact wording - EDD seems pretty flexible as long as it's clear your employer is supplementing your disability pay!
This checklist is so helpful, thank you! I'm definitely going to use this approach - having everything organized upfront seems like it would make the whole process much less stressful. I really appreciate how you broke it down into actionable steps. It's reassuring to hear that EDD is flexible with the terminology as long as it's clear what type of payment it is. Your experience gives me confidence that I can get through this process smoothly if I just get organized with HR first!
Quick update on your question about which pays more - to be super clear, both SDI (disability) and PFL (baby bonding) use the exact same calculation: - If you earn less than 1/3 of the state average quarterly wage, you get 70% of your wages - If you earn more than 1/3 of the state average quarterly wage, you get 60% of your wages So there is absolutely no financial benefit to staying on disability versus moving to PFL. The priority should be making sure there's no gap between the two benefits, which unfortunately requires speaking with an EDD representative.
I went through this exact same nightmare 6 months ago! Here's what finally worked for me: Call EDD at 8am SHARP when they open (1-800-480-3287). Don't hang up even if you get the busy message - keep hitting redial. I literally called 47 times one morning before getting through. When you do reach someone, have both your SDI claim number and your PFL claim number ready. Tell them you need to "coordinate the transition between disability and family leave claims" - use those exact words because it triggers them to look at both claims together. The rep will be able to see that your disability should have ended and your PFL should have started, and they can manually process the transition. Mine was fixed within 24 hours after that call. Also, definitely ask them to backdate your PFL start date so there's no gap in payments. And yes, both pay the exact same amount - I was getting $1,180/week on both disability and baby bonding. Hang in there! The system is broken but once you get a human on the phone, they can actually fix it pretty quickly.
Thank you so much for the detailed advice! I'm definitely going to try the 8am calling strategy tomorrow. The "coordinate the transition between disability and family leave claims" wording is super helpful - I've been struggling to explain the issue when I do get through to the automated system. Really appreciate you sharing your experience, it gives me hope that this can actually be resolved quickly once I reach the right person!
Quick update: I took the advice about using Claimyr to get through to EDD and it actually worked! The representative confirmed they received my paper application on 3/22 but it was stuck in the backlog mentioned above. She added notes to expedite it since I'm approaching week 4 with no income. She said I should see it appear in my online account within 5-7 business days. Fingers crossed this actually resolves things!
Great news! This is exactly why getting through to an actual representative is so important - they can see things in the system that aren't visible in your online account and can often add notes to prioritize processing. Make sure to check your account daily and follow up if you don't see movement within the timeframe they promised.
I'm so sorry you're going through this stress! I just went through something similar last month. My baby bonding application also seemed to disappear after my disability ended, and I was panicking about having no income. After reading through all these comments, it sounds like the March 2025 system upgrade backlog is affecting a lot of us. One thing that helped me was documenting everything - I kept a log of every call attempt, confirmation numbers, and any correspondence. When I finally got through to someone, having all those details ready made the conversation much more productive. Also, if you haven't already, try calling right at 8 AM when they open - I had better luck getting through then. The waiting is absolutely awful when you have bills to pay, but it sounds like your application is in the system and just stuck in processing. Hang in there!
Thank you for the encouragement and practical advice! I really appreciate you taking the time to share your experience. I've started keeping a log like you suggested - wish I had thought of that earlier. It's reassuring to know that others have made it through this frustrating process. The 8 AM calling tip is great too - I've been trying random times throughout the day which clearly isn't working. Thanks again for the support!
Angel Campbell
This thread has been incredibly helpful! I'm actually planning to start my PFL baby bonding in a few weeks and was already wondering about this exact issue. It's so frustrating that EDD doesn't show the return date for PFL when they clearly can do it for pregnancy disability. One question for everyone who's been through this - when you calculated your 56 calendar days, did you include the start date itself or start counting from the day after? For example, if someone starts PFL on a Monday, would day 1 be that Monday or the Tuesday? I want to make sure I'm doing the math correctly when I calculate my own return date! Also, has anyone had experience with splitting their PFL leave (like taking some weeks now and saving some for later)? I'm wondering if that makes the return date calculation even more complicated since you mentioned PFL can be split unlike pregnancy disability.
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StarSeeker
•Great question about the day counting! From my experience, you include the start date as day 1. So if you start PFL on a Monday, that Monday counts as day 1 of your 56 calendar days. This is consistent with how EDD calculates other benefit periods. As for splitting PFL - yes, it does make things more complicated! When you split your leave, you have to track each period separately. For example, if you take 4 weeks now and want to save 4 weeks for later, you'd calculate 28 calendar days for your current period. Then when you start your second period later (within the same benefit year), you'd count another 28 days from that new start date. The tricky part with splitting is making sure you coordinate properly with both EDD and your employer about the gaps between leave periods. Your employer needs to know when you're returning to work temporarily and when you plan to take your remaining leave. I'd definitely recommend talking to both EDD and your HR department before splitting to make sure you understand all the requirements!
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Daryl Bright
I'm going through this exact same situation right now! Just started my PFL bonding leave two weeks ago and was completely baffled when I couldn't find my return date anywhere in the portal. Coming from pregnancy disability where everything was clearly laid out, this feels like such a step backwards in terms of user experience. Thank you all for confirming that we really do have to calculate this ourselves - I thought I was missing something obvious! Based on everyone's advice, I've already reached out to my HR department with my calculated return date and made sure to save all my EDD documentation. One thing I'd add for anyone else going through this - if you're like me and tend to overthink these calculations, I actually found it helpful to use an online date calculator to double-check my math. Just search "add days to date calculator" and plug in your start date plus 56 days. It gave me peace of mind that I wasn't making any silly counting errors when so much depends on getting this right! The fact that we all have to crowdsource this information instead of getting clear guidance from EDD is pretty frustrating, but at least this community makes it so much easier to navigate. Thanks everyone for sharing your experiences! 🙏
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