SDI online application error: ID number associated with another account. Help!

I found a way to solve SDI account access error issues, watch this: https://www.youtube.com/watch?v=uAJouPtFqvE

Ugh, I had the same issue! It's so frustrating when the system doesn't work right. Have you tried calling them? It might be a glitch in their system.

This happened to me too! Turns out someone had used my driver's license number by mistake when they applied. It took a while, but I got it sorted out. You'll need to talk to someone directly to fix it.

Have you tried clearing your browser cache and cookies? Sometimes that can help with weird website issues.

The EDD system is such a joke. 🤡 I swear they make it difficult on purpose to discourage people from applying. Hang in there, OP!

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what you need to do: 1. Gather all your identification documents (driver's license, social security card, etc.) 2. Write down the exact error message you're getting 3. Call the EDD directly at 1-800-480-3287 4. Explain the situation calmly and ask them to verify your identity 5. Request that they unlink your ID from any incorrect accounts 6. Ask them to guide you through the process of setting up a new account if necessary 7. Take notes during the call and get the name of the representative you speak with It might take some time, but persistence is key. Don't give up! If the first person can't help, politely ask to speak with a supervisor. Good luck!

have u tried making a new account with a different email? that worked for my cousin

I'm in the same boat, been trying to sort this out for weeks. The whole system is a dumpster fire 🔥

Have you checked if there's an EDD office near you? Sometimes it's easier to get things sorted in person.

I had this exact same issue last year! It turned out that my SSN was accidentally linked to an old unemployment claim from 2019 that I had forgotten about. The system was treating it as an existing account even though I'd never applied for SDI specifically. What fixed it for me was calling the technical support line (different from the regular EDD line) at 1-833-978-2511. They have people who specifically handle account linking issues. When you call, tell them you're getting the "ID number associated with another account" error and they can usually see what's causing the conflict in their system. The wait time was still pretty long (about an hour), but they were able to unlink my SSN from the old account and let me create a fresh SDI application. Make sure you have your driver's license, SSN card, and any medical documentation ready when you call. Hope this helps and good luck with your surgery recovery! 💪

This is such a common issue unfortunately! I went through something similar when I needed SDI for my back surgery. Here's what I learned from my experience: The "ID number associated with another account" error usually happens when there's any previous EDD interaction in the system - even from years ago or even if someone else used your info by mistake. A few things that might help while you're trying to get through to them: - Try accessing the site at different times of day. Sometimes the error is intermittent - Make sure you're using the exact same personal info format that's on your official documents (like if your license says "Catherine" don't use "Cathy") - Double-check that you're on the official edd.ca.gov site and not a similar looking one The technical support number that @0cb5ff258ff5 mentioned (1-833-978-2511) is gold! They're specifically trained for account issues like this and can usually resolve it in one call. Also, since you mentioned surgery - make sure to apply as soon as possible once you get this sorted. SDI has a 49-day window from when your disability starts, and you don't want to miss out on benefits you're entitled to. Wishing you a smooth recovery! 🙏

I went through this exact same nightmare a few months ago! The system kept saying my SSN was tied to another account even though I'd never applied for SDI before. Turns out it was linked to a really old UI claim from like 2018 that I'd completely forgotten about. What finally worked for me was calling that technical support line others mentioned (1-833-978-2511) and being super specific about the error message. I literally read it word-for-word to the rep and they were able to see the conflict immediately. They unlinked my SSN from the old account and I was able to create a fresh SDI application within like 20 minutes. One thing I'd add - when you do get through, ask them to put a note in your file about the issue being resolved. That way if you run into any other problems later, the next person you talk to will have context. Also, totally agree with what others said about applying ASAP once this gets sorted. I almost missed the deadline because I spent so long trying to figure out the account issue. The 49-day rule is real and they don't really make exceptions. Hope your surgery goes well! This account thing is just a speed bump - you'll get through it! 💪

I had a similar issue when I was applying for SDI earlier this year! What worked for me was actually going through the "forgot password" process even though I'd never created an account. It turns out the system had automatically generated some kind of partial account from an old tax form or something, and going through the password reset helped me gain access to it. From there I was able to see that there was indeed an existing profile with my SSN but no active applications. I had to call the regular EDD line to get it cleared up, but at least I could explain exactly what I was seeing in the system. It's worth trying before you spend hours on hold - might save you some time! And definitely echo what others said about calling that technical support line if the password reset doesn't work. Good luck with everything! 🍀

I'm dealing with this exact same issue right now! Been trying to apply for SDI for my upcoming medical leave and keep hitting that "ID number associated with another account" wall. It's so frustrating when you're already stressed about your health situation and then the system just won't cooperate. Reading through all these responses is giving me hope though - sounds like that technical support line at 1-833-978-2511 is the way to go. I'm also going to try that "forgot password" trick first since that's such a clever idea. @16f1cf625ae2 I hope you get this sorted out quickly and your surgery goes smoothly! This thread is proof that you're definitely not alone in dealing with this problem. The EDD system may be a mess, but at least we can help each other navigate it! 💙

I'm going through this exact same thing right now! Been stuck on this error for days and it's driving me crazy. I never applied for SDI before either, but I did file for unemployment a couple years back so that's probably what's causing the conflict. Really appreciate everyone sharing the technical support number (1-833-978-2511) - I had no idea there was a separate line for account issues. Definitely going to try calling them tomorrow morning. Also love the "forgot password" workaround idea, that's so smart! @16f1cf625ae2 Thanks for posting about this - it's such a relief to know I'm not the only one dealing with this mess. The timing is so stressful when you need benefits for medical reasons. Hope you get it sorted out soon and your surgery goes well! 🙏