EDD call dropped mid-conversation about income reporting - what to do?

have you tried turning it off and on again? 🤣 jk jk... but seriously, EDD's tech is probably running on windows 95 or smthn

PSA: If ur call drops, KEEP CALLING BACK! Sometimes u can get lucky and get right back in the queue. Don't give up!

Here's what you need to do, OP: 1. Keep calling back. I know it sucks, but persistence is key with EDD. 2. Document everything. Write down the date and time of your dropped call, and what was discussed before it cut off. 3. If you can't get through on the phone, try sending a message through your UI Online account. Explain what happened and ask for a callback. 4. If all else fails, contact your local assembly member's office. They can sometimes intervene on your behalf. Remember, EDD is swamped right now due to the new fiscal year starting and a bunch of policy changes. It might take some time, but don't give up!

Protip: If you're having trouble getting through on the main line, try calling one of EDD's other departments (like disability or paid family leave) and ask to be transferred. Sometimes works like a charm!

Authoritative Comment: It sounds like you're stuck in an incredibly frustrating situation, and unfortunately, you're not alone. The EDD phone system is notorious for dropping calls, and it’s an issue many have faced. As hard as it may be, persistence is key. Continue trying to call back and document every interaction for your records. Utilizing alternative contact methods like UI Online or even faxing as a last resort (using online fax services) can be beneficial. Explaining your situation clearly and asking for a callback can sometimes yield results. Services like Claimyr have been noted for their effectiveness in bypassing the long wait times, but they do come at a cost, so weigh whether the time saved is worth the expense for you. Lastly, reaching out to your local assembly member can be surprisingly effective. They have been able to assist constituents in cutting through red tape in cases where regular channels fail. While EDD is undergoing several changes and updates which may be causing disruptions, staying informed and proactive is your best avenue for resolution. Don't lose hope – continue to advocate for yourself and utilize all available resources.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Same thing happened to me last month! I was on hold for like 3 hours, finally got through, and then *poof* - call dropped after 5 minutes. It's like they're playing some sick joke on us.

Hey OP, quick question - when you say they asked about income during a certification period, was this for partial unemployment? I'm dealing with something similar and could use some advice

yall ever think about how much time we waste dealing with EDD? like, we could've learned a new language or smthn instead of being on hold 24/7 💀

I'm in the same boat, OP. Had a call drop last week and I'm still trying to get back through. It's like trying to catch a unicorn 🦄

Has anyone else noticed that EDD seems to be extra glitchy lately? I've heard rumors they're updating their systems. Maybe that's why calls are dropping?

Ugh, classic EDD. Their phone system is about as reliable as a chocolate teapot. 🙄 I've had calls drop on me too, it's so frustrating!

Yo, this happened to me too! I swear EDD is gaslighting us all 😵‍💫 I ended up having to fax them (yes, FAX in 2024 🙄) to get it sorted. Try that if calls keep failing

This is so frustrating! I've been dealing with EDD for months now and their system is absolutely broken. Last time I called, I waited 4 hours just to have them tell me to call back another department. Then THAT call dropped after 2 minutes! 😤 I feel like we're all just screaming into the void at this point. The fact that we have to pay third-party services or resort to faxing in 2024 just shows how completely dysfunctional this whole system is. We shouldn't have to jump through these hoops just to get basic assistance with our benefits! Hang in there everyone - at least we're all suffering together! 💪