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I've been dealing with this same nightmare for over a month now. What finally worked for me was calling the technical support line (1-800-300-5616) instead of the main number - they're less busy and can sometimes transfer you to claims. Also try calling between 12-2pm when call volume is supposedly lower. The whole system is broken but don't give up! You'll eventually get through.
I'm going through the exact same thing right now - 4 months waiting and counting! One thing that helped me get some movement was submitting a formal complaint through the California Department of Social Services website. It takes a few extra steps but it creates a paper trail and they have to respond within a certain timeframe. Also, if you're really struggling with bills, check if you qualify for emergency assistance through 211 - they can sometimes help bridge the gap while you're waiting. Don't lose hope, we're all in this together! 💪
OP, whatever you do, don't give up. I know it feels hopeless, but persistence is key. Took me 5 months to get my issue resolved, but it finally happened. Sending good vibes your way! ✨
I'm going through the exact same thing right now - filed for extension months ago and radio silence since then. One thing that helped me was sending a certified letter to their main office with copies of all my documentation. At least that way you have proof they received it and a timeline. Also, try logging into your online account daily - sometimes status updates appear there before you get any mail. I know it's exhausting, but don't lose hope. The system is broken but your claim is still valid. Keep fighting for what you're owed! 💪
Hey OP, just a heads up - sometimes they'll try to rush you off the phone. Don't let them! Make sure all your questions are answered before hanging up. And always get the name of who you talked to, just in case you need to reference the call later.
Also, if you're calling about an extension, try calling early in the morning (like right when they open) or later in the afternoon. I've found the wait times are usually shorter then. And if you get disconnected, don't give up! It happened to me twice before I finally got through. The whole process took about 15 minutes once I actually got someone on the line, so it's not as bad as it seems once you're talking to a real person.
Mohammad Khaled
UPDATE: Payment finally hit my account this morning! So it took about 3 days instead of the usual 1-2. Definitely was just the holiday delay like most of you mentioned. Thanks everyone for the help and advice - really appreciate it! Will be more mindful of holidays for future certifications.
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Ella Cofer
•Great news! Glad it worked out. Yes, always factor in an extra 2-3 days around holidays for any EDD payments. Hope your recovery continues to go well!
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Isabella Oliveira
Congrats on getting your payment! This is such a helpful thread for newcomers like me. I'm about to start my first SDI claim and had no idea about the holiday delays. Bookmarking this for future reference - seems like Thursday/Friday certification timing is the way to go to avoid these delays. Thanks everyone for sharing your experiences!
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Madison Allen
•Welcome to the community! You're smart to research this stuff ahead of time. I wish I had known about the holiday delays when I started my claim - would have saved me a lot of stress. Also helpful to know that you can check your payment status online through the EDD portal even if you use direct deposit. The folks here are really knowledgeable and willing to help when you have questions!
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