


Ask the community...
Hey Jamal! I went through this exact same situation a few months ago. Here's what worked for me: Try logging into your EDD account online and look for a "Claim Status" or "Payment History" section - sometimes the extension status shows up there before you get any official notification. Also, if your provider submitted it electronically, there should be a confirmation number or reference ID that you can use when calling. I know the phone lines are brutal, but if you can get through, having that reference number makes the conversation go much smoother. Another thing - check if your provider's office can see the status on their end. Sometimes they have better access to the system than we do. Hang in there, the waiting is the absolute worst part but most extensions do get approved eventually!
This is super helpful, thank you! I didn't even think to check if my provider could see anything on their end. I'll give them a call tomorrow and ask about the reference number too. It's reassuring to hear that most extensions do get approved - the uncertainty is definitely the hardest part right now.
I'm going through something similar right now! One thing that helped me was creating a paper trail - I sent a follow-up email to my provider asking them to confirm they submitted my extension request and to provide any tracking/reference numbers they might have. That way I had documentation of the submission date and could reference specific details when I finally got through to EDD. Also, don't forget to check your mail! Sometimes they send paper notices that take a while to arrive, but at least you'll know something is moving. The whole process is so stressful when you're already dealing with health issues. Sending you good vibes that you hear back soon! 🤞
Hey Amara, I totally get your frustration! I went through the same thing last month - certified on a Tuesday and didn't see the money until the following Wednesday. What really helped me was logging into my UI Online account and checking the "Claim History" section to see if it shows as "Paid" there first (like Connor mentioned). Also, double-check that there aren't any weird notices or flags on your account that might be holding things up. If you're still worried after day 7-8, definitely try contacting them or reaching out to your assembly member like Keisha suggested. The waiting game is the worst part, but hang in there! 💪
Hi Omar! I'm currently going through the exact same process - due in July and just filed my SDI claim last week. The waiting is absolutely nerve-wracking, especially when you're trying to plan financially for the baby! One thing I learned from my sister who did this 2 years ago is to screenshot or print everything from your online account, including that confirmation number. She had an issue where EDD claimed they never received her claim, but she had the confirmation screenshot which saved her a lot of hassle. Also, if you're planning to breastfeed, you might want to look into whether your insurance covers breast pump rentals or purchases - some people don't realize this until after the baby arrives. Just thought I'd mention it since we're both in the same boat! Wishing you a smooth process and a healthy baby! 💕
Hi Amina! It's so nice to connect with someone going through the same thing at almost the same time! You're absolutely right about screenshotting everything - I'm definitely going to do that with my confirmation number and any other documentation. Thanks for the tip about the breast pump coverage too! I honestly hadn't even thought about that yet, but you're right that it's better to figure it out now rather than scrambling after the baby arrives. It's reassuring to know I'm not the only one feeling anxious about this whole process. Hopefully we both hear back from EDD soon! Best of luck with your pregnancy and claim - maybe we'll both have good news to share in a few weeks! 🤞
Hi Omar! I'm a newer member here but wanted to share what I learned from my recent SDI experience. The waiting period after filing is definitely the hardest part - you're doing everything right by staying on top of it! One thing that really helped me was calling my doctor's office to confirm they actually submitted the medical certification to EDD. Sometimes there are technical issues or the fax doesn't go through properly, and it's better to catch that early rather than wait weeks only to find out nothing was received. Also, when you do get your first certification form (DE 2500A), make sure to submit it right away even if you haven't received any payments yet. I made the mistake of waiting because I thought I needed to receive money first, but that actually delayed my payments by another two weeks. The whole process feels overwhelming when it's your first time, but you'll get through it! Your baby is lucky to have such a thoughtful parent already planning ahead. Congratulations! 🎉
Hi Diego! Thanks for sharing your experience - that's really helpful advice about double-checking with the doctor's office. I hadn't thought about technical issues with fax transmissions, but that makes total sense. I'll definitely call them tomorrow to confirm everything went through properly. And thank you for the heads up about submitting the DE 2500A form right away! I probably would have made the same mistake of waiting for payments first. It's so confusing when you're new to all this, but tips like yours make it much clearer. I really appreciate everyone in this community taking the time to help out us newcomers. It's making what felt like an impossible process seem much more manageable! 😊
I'm dealing with the exact same E311 error right now! It's so frustrating because like you, all my info is correct and I even completed the ID.me verification. I've been lurking here trying to find solutions and it seems like this is a pretty common issue with EDD's system not syncing properly with ID.me. From what I've read in other threads, it might be worth trying to clear your browser cache and cookies completely before attempting again, or even trying from a different device entirely. Some people have said that helped them get past the identity mismatch error. Also, if you haven't already, try logging into your ID.me account directly to make sure your verification is actually showing as complete on their end. Sometimes there's a delay or glitch there too. Let me know if any of the suggestions from the other folks here work for you - I'm taking notes for when I tackle this nightmare again tomorrow! 🤞
I'm so glad I'm not the only one dealing with this! The E311 error has been driving me crazy too. I tried the browser cache clearing trick you mentioned and it actually seemed to help a little - at least I got past the initial login screen before hitting the identity mismatch again. One thing I noticed is that when I log into ID.me directly, my verification shows as "complete" but there's a weird delay in the timestamp that makes me wonder if EDD's system is checking an older version of my verification status. Have you noticed anything like that on your end? I'm definitely going to try some of the other suggestions here too, especially the in-person office visit if nothing else works. Thanks for sharing your experience - it helps to know we're all in this together! Keep me posted on how it goes for you! 💪
I had this exact same E311 error a few months ago! What worked for me was actually contacting ID.me support directly first, not EDD. Turns out there was some kind of sync issue between their systems. ID.me support was able to "refresh" my verification on their end and push it through to EDD again. After that, I waited about 24 hours and then the EDD system finally recognized my verified status. Worth a shot before you spend hours on hold with EDD! Their chat support is usually pretty responsive too.
Diego Rojas
tldr: EDD system sucks, everyone's struggling, no easy fixes. welcome to the thunderdome, OP! ⚡️🏟️
0 coins
Anastasia Sokolov
•Thunderdome! Perfect analogy. We're all just trying to survive the bureaucratic madness.
0 coins
Maya Patel
I'm dealing with the exact same ID.me driver's license issue right now! It's incredibly frustrating when the system says your license is linked to another account that you know doesn't exist. I've been banging my head against this wall for weeks. From what I've read here, it seems like persistence with calling is key, even though it's painful. I'm also going to try that suggestion about asking them to check for duplicate records or database errors - that actually makes a lot of sense from a technical standpoint. Has anyone had luck with trying different browsers or devices when doing the ID.me verification? Sometimes these systems can be finicky about that stuff too. Thanks for posting this - at least we know we're not alone in this nightmare! 😤
0 coins
Omar Fawaz
•Same boat here! I've been stuck on this for almost a month now. The different browser suggestion is actually really smart - I hadn't thought of that. I tried switching from Chrome to Firefox and it didn't fix the main issue, but the error messages were slightly different which gave me some clues. Also, if you haven't already, try using an incognito/private browsing window. Sometimes cached data can mess things up even more. The database duplicate thing makes total sense too - I bet their system has tons of data integrity issues. Keep us posted on what works for you!
0 coins