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Has anyone else noticed that these errors seem to happen more often right before holidays or at the end of the month? It's like they're trying to delay payments or something 🤔
I had the exact same E324 error last week! What finally worked for me was switching to a different device entirely - I was using my phone and it kept giving me that error, but when I tried my laptop it went through fine. Also make sure you're using the most up-to-date version of whatever browser you're using. The EDD website seems really picky about that stuff. Hope this helps!
Oh wow, switching devices is such a good point! I never thought of that. I've been stuck using my old tablet this whole time because my laptop is broken. Maybe I should try borrowing someone else's computer or using one at the library. Thanks for the tip about keeping the browser updated too - mine is probably ancient at this point 😅
Ive been in the same boat, OP. Took me 3 weeks to get my application corrected. Hang in there!
I just went through this same process last month! In addition to the great advice from @Ravi Malhotra, I'd suggest trying to call during their less busy hours - I had luck around 2-3 PM on weekdays. Also, make sure you have your case number ready when you call, it speeds things up a lot. The whole process took about 10 days for me once I got through to someone. Don't give up, you'll get it sorted! 💪
LPT: If you're having trouble with EDD, reach out to your state representative's office. They often have liaisons who can help push things through faster.
This! 👆 My rep's office got my issue resolved in like 2 days after I'd been waiting for months.
I'm dealing with something similar - submitted my disability claim 3 weeks ago and still waiting. One thing that helped me was creating a detailed timeline of everything I submitted and when. Also, try logging into your account at different times of day - sometimes the website shows different info depending on when their system updates. Have you tried checking if there are any pending documents they need from you? Sometimes they request additional info but the notification gets buried in their system.
Ugh, I feel your pain. The whole system is a mess. Hang in there, and don't be afraid to be a squeaky wheel. Good luck!
I went through the exact same nightmare last year! Here's what finally worked for me: I kept detailed records of every interaction with ID.me (screenshots, case numbers, etc.) and then filed a complaint with the Better Business Bureau. Within 48 hours, I got a call from an ID.me escalation team who manually reviewed and restored my account. Also, while you're waiting, try calling EDD at exactly 8:00 AM - I literally set multiple alarms and hit redial until I got through. The wait was brutal but I eventually got a human who helped me submit a paper application as a backup. Don't give up - the system is broken but there are ways around it!
Carmen Diaz
Hot take: what if we all showed up at the SDI office with lawn chairs and just camped out until they process our claims? Who's with me? 😂
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Andre Laurent
•LOL im down. ill bring the cooler and snacks
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Emily Jackson
•Careful, they might hire you to help with the backlog 🤣
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Aisha Rahman
Check your EDD online account portal first - that's usually the fastest way to see if they've received your documents. You can also try faxing a follow-up request asking for confirmation of receipt with a list of what you submitted. I had success getting through on the phone by calling exactly at 8 AM when they open - the wait was still long but manageable. Also, if you submitted anything by mail, definitely use certified mail next time so you have tracking confirmation. The anxiety is totally understandable, but hang in there!
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Aisha Jackson
•This is really helpful advice! I didn't know about faxing a follow-up request - that's a great idea. Do you happen to know what the fax number is for SDI document confirmation? Also, the 8 AM calling tip seems to be working for several people here. Thanks for sharing your experience!
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