I'm dealing with the exact same E311 error right now! It's so frustrating because like you, all my info is correct and I even completed the ID.me verification. I've been lurking here trying to find solutions and it seems like this is a pretty common issue with EDD's system not syncing properly with ID.me. From what I've read in other threads, it might be worth trying to clear your browser cache and cookies completely before attempting again, or even trying from a different device entirely. Some people have said that helped them get past the identity mismatch error. Also, if you haven't already, try logging into your ID.me account directly to make sure your verification is actually showing as complete on their end. Sometimes there's a delay or glitch there too. Let me know if any of the suggestions from the other folks here work for you - I'm taking notes for when I tackle this nightmare again tomorrow! 🤞

I had this exact same E311 error a few months ago! What worked for me was actually contacting ID.me support directly first, not EDD. Turns out there was some kind of sync issue between their systems. ID.me support was able to "refresh" my verification on their end and push it through to EDD again. After that, I waited about 24 hours and then the EDD system finally recognized my verified status. Worth a shot before you spend hours on hold with EDD! Their chat support is usually pretty responsive too.

Have you considered getting a lawyer? Some specialize in SDI appeals and might be able to help. Many offer free consultations.

I went through something similar last year! The key is to act fast - definitely file that appeal within 30 days like others mentioned. When I had my denial, I wrote a detailed timeline showing exactly when I received the denial vs. when the form was due, and that helped my case. Also, if you can get your doctor's office to write a letter explaining any delays on their end, that can be really helpful. The appeals process took about 6 weeks for me, but I did eventually get approved. Don't lose hope - the initial denial doesn't mean it's over!

Have you considered switching banks? I had constant issues with my old bank, but since I switched to [redacted], I haven't had a single problem with deposits or transfers.

This is so stressful when you're depending on that money! I went through something similar a few months ago. In my case, it turned out the deposit was actually processed but got held up in my bank's fraud detection system because it was a larger amount than usual. They never notified me about it being flagged. I only found out when I went to a branch in person and asked them to check all pending transactions, not just completed ones. Might be worth asking specifically about any holds or flags on your account. Hope you get it sorted out soon!

Thank you, these are excellent suggestions. I'll email HR tomorrow to get written clarification of what my manager told me verbally. And I'll definitely ask my doctor to be very specific about my restrictions at my next appointment. The 19-day timeline is helpful to know - I'll make sure I have some emergency savings set aside to cover that gap.

This is such a tough situation, and I really feel for you! I went through something similar when my employer "restructured" while I was on medical leave for anxiety/depression. A few things that helped me navigate this: 1. Contact your union if you have one - they can often provide guidance on disability rights and job protection that HR won't tell you about. 2. Keep ALL medical documentation organized. When I transitioned from SDI to UI, they asked for proof that I was able to work but had no job to return to. 3. Start looking for new jobs NOW while you're still on disability. Even if your current employer has to take you back, having backup options reduces stress and gives you leverage. 4. Consider contacting a disability rights attorney for a free consultation. Many work on contingency, so you don't pay unless you win. Even if you don't sue, they can often write a letter to your employer that gets them to take your rights more seriously. The whole system is frustrating, but you have more options than you think. Don't let them push you around just because you've been on medical leave. You deserve to be treated fairly after everything you've been through with your back injury!

Have you tried reaching out to your local state representative? Sometimes they can help push things along with EDD. Worth a shot if you keep hitting dead ends.

Oh wow, this exact same thing happened to me last month! The certification period mix-up is more common than you'd think. When I called back, I made sure to reference the previous call and mentioned the rep's name (if you got it). Also, have your claim number ready and be specific about the dates you're missing payment for. It took two calls for me, but I did get the back pay. Don't give up if the first person says they can't help - sometimes different reps have different levels of access to fix these issues. Hope you get it sorted out quickly! 🤞