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I had the exact same E313 error last week! What finally worked for me was switching to Microsoft Edge (I know, I know) and making sure JavaScript was enabled. Also try disabling any ad blockers or privacy extensions temporarily - sometimes they interfere with the EDD site's submission process. If you're still stuck, the disability hotline is 1-800-480-3287, but be prepared for a long wait. Hang in there, you'll get through this!
Oh wow, Microsoft Edge actually worked? That's wild! I never would have thought to try that browser. I'll definitely give it a shot along with disabling my ad blocker. Thanks for sharing what worked for you - it gives me hope that there's actually a solution to this mess! 🙏
I just went through this exact same error yesterday! What worked for me was using an incognito/private browsing window AND making sure I was logged out of any other EDD accounts first. Sometimes the site gets confused if you have multiple sessions. Also, double-check that all your required fields are filled out completely - E313 can sometimes show up when there's a validation error that's not being displayed properly. If you're still stuck, try the mobile version of their site - it's not great but sometimes processes differently than the desktop version. Hope this helps!
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I'm going through the exact same thing right now! Just got married last month and changed my name, and I've been getting that E311 error constantly. Reading through all these responses is super helpful - I had no idea there were so many steps involved. It sounds like I need to get my SSA records updated first, then do the DE 1101 form, AND make sure my employer has everything updated too. This is way more complicated than I expected! Has anyone had success just waiting it out, or do you really need to be proactive about updating everything manually? I'm hoping there's a way to avoid the whole runaround but it doesn't sound like it 😩
Unfortunately you really do need to be proactive about it - I tried waiting it out for about 2 months and the error never cleared on its own. The systems just don't automatically sync up after name changes. I know it seems like a lot of steps but trust me, it's better to just bite the bullet and do all the updates now rather than deal with months of frustration. Start with SSA first like Julia mentioned, then work your way through the other agencies. I made a checklist and knocked them out one by one - SSA, EDD, DMV, bank, employer, etc. It took about a month total but everything finally synced up properly. You got this! 💪
I went through this exact same situation when I got married 6 months ago! The E311 error is so frustrating but totally fixable. Here's what I learned: you HAVE to update your info in the right order or it won't work. First - Social Security Administration (this is crucial!), then wait 2-3 weeks, then EDD. I also had to update my info with my previous employer's payroll department because my W-2 still had my maiden name. The whole process took about a month but once everything was synced up, the error disappeared. Don't try to skip steps or do them out of order - I learned that the hard way! Also keep copies of EVERYTHING you submit. The paperwork trail will save you if anything gets lost in their system. Hang in there, you'll get through this! 🤗
Thank you so much for laying out the exact order! This is super helpful - I was about to just randomly start updating everything without realizing the sequence matters. It's reassuring to hear from someone who actually got through the whole process successfully. I'm definitely going to follow your step-by-step approach. Quick question - when you say wait 2-3 weeks after updating SSA, is that just to make sure their system has time to process the change before EDD tries to verify against it? I'm eager to get this resolved but don't want to mess it up by being impatient! 😅
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Just wanted to add another possible cause for E311 errors - check if you have any recent address changes that might not be updated in EDD's system yet. I had this issue when I moved apartments but forgot to update my address with my employer's HR department. Even though I updated it with the post office and other places, EDD was still pulling my old address from my employer's records. Had to get HR to submit an updated form, then wait a few weeks for it to process in EDD's system. Worth checking if you've moved recently!
Oh wow, this is another really good point! I actually did move about 6 months ago and I'm not 100% sure if I updated everything with HR. I definitely updated my address with the IRS and other places, but you're right that EDD probably gets info directly from employers. I'll need to check with my HR department tomorrow to make sure they have my current address on file. Thanks for mentioning this - it's so easy to forget about updating address info with your employer when you're focused on all the other places you need to update it!
This is such a comprehensive thread now! Between @Payton Black s'name variation tip and @Javier Mendoza s address'update point, we re really'covering all the bases for E311 errors. I m dealing'with a similar issue and hadn t thought'about either of these potential causes. It s amazing'how these small administrative "details" can completely block you from accessing benefits you re entitled'to. Really appreciate everyone sharing their experiences - this is way more helpful than anything I could find on EDD s official'website!
This thread has been incredibly helpful! I'm dealing with my own EDD nightmare right now and was about to give up, but reading through all these solutions gives me hope. The name variation issue that @Payton Black mentioned is genius - I never would have thought to check that. And the address update point from @Javier Mendoza makes total sense too. It's frustrating that EDD's system is so rigid about exact matches, but at least now we know what to look for. Going to dig up my old hiring paperwork tonight and double-check everything. Thanks to everyone for sharing your experiences - this community is a lifesaver! 🙏
Yes, this thread has been amazing! I'm new here but dealing with the exact same E311 error and was feeling so lost until I found this discussion. The solutions everyone has shared are way better than anything EDD provides in their "help" section. I'm definitely going to try the name variation check first since that seems like the most common culprit. It's wild that something as simple as using your full middle name vs. initial can break their entire system. Really grateful for communities like this where people actually help each other navigate these bureaucratic nightmares! 💪
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I'm so sorry you're dealing with this! The Real ID sync issue seems to be a widespread problem - I'm actually going through something similar myself where my EDD account pulled old information. Reading through all the advice here, it looks like there are a few solid approaches: calling the Identity Verification unit directly (that 1-866-362-8817 number @dd1b8aa2a47e shared sounds promising!), submitting the DE 1326C form with your marriage certificate, and doing the dual fax/mail approach to make sure nothing gets lost. The fact that so many people have successfully resolved this gives me hope! It's frustrating that we have to jump through all these hoops, but at least there's a clear path forward. Definitely keep us updated on what works for you - this thread is becoming such a valuable resource for anyone dealing with name change issues at EDD! 🙏
This whole thread has been such a goldmine of information! I'm completely new to dealing with EDD issues, but reading everyone's experiences makes me feel way less overwhelmed about potentially facing this myself someday. The step-by-step advice from @69e3c4673594 and @8481cac4f8b0 is so detailed and practical - it's clear you all really know what you're talking about from going through this nightmare firsthand. That Identity Verification unit number seems like the real MVP here! It's honestly wild that such a basic thing like a name change can cause so many headaches with their system, but I'm grateful this community exists to help each other navigate it. You're all heroes for sharing your hard-won knowledge! 💙
This thread is incredibly helpful! I'm dealing with a similar name mismatch issue where my EDD account is showing outdated info from an old DMV record. @dd1b8aa2a47e that Identity Verification unit number (1-866-362-8817) is exactly what I needed - thank you! And @8481cac4f8b0 @69e3c4673594 the detailed step-by-step advice about the DE 1326C form and dual fax/mail approach is so valuable. It's reassuring to see that so many people have successfully navigated this frustrating process. I'm going to start gathering my marriage certificate and old documents under my maiden name, then try calling that direct line first. Really appreciate everyone sharing their experiences - this community is amazing! Will definitely update with my progress 🙏
Emma Morales
I'm going through something similar right now - my claim ends in December and I was getting really anxious about the extension process too. After reading through all these responses, I feel so much better prepared! The electronic submission through SDI Online sounds like the way to go. One question though - if my doctor submits the extension electronically, will I get any kind of confirmation email or notification that it was received? Or do I just have to keep checking my SDI Online account? I tend to be a bit paranoid about these things and want to make sure nothing falls through the cracks!
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Beth Ford
•From my experience, you won't get an automatic email notification when your doctor submits the extension electronically. You'll need to log into your SDI Online account and check the status yourself - I'd recommend checking every day or two after your doctor submits it. In the account, you should see the extension request show up under your claim details, and it will show the status (like "received" or "processing"). I totally understand being paranoid about this stuff - when you're depending on these benefits, you want to make sure everything goes smoothly! Setting a daily reminder to check your account for the first week after submission is a good idea.
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StarSurfer
Just wanted to share another tip that really helped me - if you're feeling overwhelmed by this process (which is totally understandable!), consider asking your doctor's office if they have a patient advocate or case manager who handles disability paperwork. Many larger practices have someone whose job it is to navigate these systems. When I was going through my extension, the office's patient advocate walked me through exactly what would happen and even followed up to make sure everything was processed correctly. It took so much stress off my shoulders! Also, don't be afraid to call your doctor's office a day or two after they submit the extension to confirm it went through on their end - they can usually see if the submission was successful in their system.
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Julia Hall
•This is such great advice! I never thought to ask about a patient advocate at my doctor's office. That could really help ease some of the anxiety around this whole process. I'm definitely going to ask when I call tomorrow - having someone who knows the system walk me through it would be amazing. The idea of following up to confirm the submission went through is smart too. I tend to assume everything is fine and then panic later if something goes wrong, so being proactive about checking seems like the way to go. Thanks for sharing what worked for you!
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