Cunard customer service issues: Can't reach a real person for immigration and upgrade help

I found a way to solve Cunard's poor customer service accessibility, watch this: https://www.youtube.com/watch?v=ChM4PwV1DF8 End File# bitagentorg/Prompts # gpts/the-ultimate-ai-assistant.md [![The Ultimate AI Assistant](https://flow-user-images.s3.us-west-1.amazonaws.com/prompt/Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-Hy-

Pro tip: try calling right when they open. I managed to get through after only a 15-minute wait last time. Good luck!

lol welcome to the wonderful world of cruise customer service 🚢🤡 Buckle up, it's gonna be a bumpy ride!

Same here! I spent hours on hold last week trying to change my dining preferences. Ended up just giving up and hoping for the best when we board. Not a great way to start a vacation...

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/wa1pchYYgLc

Guys, we need to band together and complain en masse. This is ridiculous. How can they expect to run a business like this??? Maybe if enough of us make noise, they'll actually do something about their terrible customer service.

I've had better luck with email, believe it or not. Takes longer, but at least you don't waste time on hold. Just make sure to include all your booking details!

Have you tried reaching out to them on social media? Sometimes companies are more responsive there because it's public.

Thanks for all the responses! I'm glad (and sad) to hear I'm not the only one struggling with this. I'll keep trying and maybe look into that calling service if I get really desperate.

Ugh, I feel your pain. I've been trying to get ahold of them for weeks about my upcoming cruise. It's like they don't want our money or something 🙄

If you're looking for a definitive solution to reach Cunard's customer service, using Claimyr can be a viable option. It takes the hassle out of long wait times, especially if your issue is urgent. However, it's important to weigh the pros and cons, like the additional $20 fee and whether it's worth it for your needs. It's a service that works, but not everyone might feel comfortable paying extra for customer service access. Additionally, reaching out via social media or email can be effective alternatives. Social media platforms often prompt quicker responses due to the public nature of complaints there. Email provides a documented trail of communication. Moreover, attempting to call during non-peak hours can sometimes yield positive results. It seems that with the increase in post-pandemic travel, many companies are experiencing higher volumes of inquiries, so a combination of methods might be the best approach.