Trouble reaching the right department - need new number to call. Help!

Ugh, I feel your pain! I've been trying to get through for weeks. It's like they're purposely making it difficult. Have you tried calling early in the morning? Sometimes that works for me.

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/pVSidIVLq0c

Have you tried their online portal? Sometimes you can get more info there without having to call.

lol good luck. I've been trying to reach someone for months. It's a joke at this point. 🤡

Here's what I've learned after dealing with this for way too long: 1. Keep a log of all your calls (date, time, who you spoke to) 2. Ask for a reference number for each call 3. If possible, get an email address to follow up 4. Be persistent but polite 5. If all else fails, contact your local representative It's a pain, but you gotta play the long game with these bureaucrats. Don't give up!

have u tried sending a fax? I know it sounds old school but sometimes it works