Stuck in health insurance renewal hell - wrong department runaround. Help!

Ugh, I feel ya. The health insurance system is a total mess. I spent hours on the phone last week trying to update my info. It's like they make it difficult on purpose 🙄

I found a way to actually get someone on the phone without waiting forever. I used this site called claimyr.com - it's a calling tool that dials the phone menu, stays on hold, and then connects you when a live agent picks up. It costs $20, but it saved me hours of frustration. Here's a video about it: https://youtu.be/QeqkMl2H71c

Pro tip: Call right when they open in the morning. You're more likely to get through quickly and the agents are usually in a better mood.

Have you tried reaching out on social media? Sometimes tweeting at them or messaging on Facebook can get a quicker response.

I work in healthcare (not for an insurance company tho). Here's what I recommend: • Double-check you're calling the right number for renewals. Sometimes there's a separate line for that. • Have all your info ready: policy number, SSN, current plan details, etc. • Ask for a supervisor if the first person can't help. Be polite but firm. • Keep a log of who you talk to and when. It helps if you need to escalate later. • If all else fails, contact your state's insurance commissioner. They can often intervene. Hope this helps! The system's a mess, but don't give up. Your health coverage is important.

anyone else think its crazy that we gotta jump through all these hoops just to pay them money for insurance? 🤡 system's broken yo

Hey OP, which insurance company are you dealing with? Some are definitely worse than others when it comes to customer service.