WorkSource secure chat SAVED me after weeks of ESD phone nightmare

I tried the WorkSource chat last month. Waited 45 min in queue, then got disconnected. Tried again, waited another hour, finally connected with someone who just told me to call the ESD number anyway. Complete waste of time. Must have been lucky to get someone helpful.

The WorkSource secure message system can be hit or miss depending on your specific issue and current staffing levels. It's generally good for documentation questions or verification issues, but they often can't help with complex adjudication problems or eligibility determinations that require an actual ESD adjudicator. Some tips to make the WorkSource chat more productive: 1. Be extremely specific about your issue 2. Include your claim ID number 3. Mention what you've already tried 4. Ask precisely what documentation you need to resolve the issue If your issue requires direct ESD intervention, I've had success using Claimyr (claimyr.com) to get through to an actual ESD agent. Their service connects you with ESD without the endless redial nightmare. There's a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Glad you got your issue resolved though! The verification requirements can be frustrating.

THAT CHAT IS USELESS!!!!!! Tried it 5x and only got generic responses telling me to wait for adjudication. ESD is a BROKEN SYSTEM designed to make us give up on getting OUR MONEY that we EARNED through our work history. They don't care if we can't pay rent while they "process" our claims for months. The whole system needs to be rebuilt from scratch.

The WorkSource secure message system is separate from ESD's main communication system, but there is some integration between them. Here's what's important to understand: - WorkSource staff can access basic claim information and provide general guidance - They can escalate certain issues to ESD specialists - They cannot directly make adjudication decisions or release payments - They're often less overwhelmed than the main ESD phone lines For anyone trying this route, make sure you're using the actual secure message system in your WorkSource account, not just the general chat feature on their website. The secure message system requires you to be logged in and is protected for sharing personal information. Also, timing matters. Morning messages (8-10am) tend to get faster responses than those sent later in the day.

I actually work at at grocery store too lol weird coincidence. Anyway ive been stuck in adjudication for 5 weeks now and my rent is due next week. Tried the worksource chat just now after seeing this post but its saying "all agents busy please try again later" ugh

I JUST TRIED THE WORKSOURCE CHAT AND IT WORKED!!! They told me my claim had an eligibility issue because I didn't report my last employer correctly. I've been waiting 4 weeks trying to figure this out. Thank you so much for posting this tip!! Now I can fix the issue instead of just waiting and wondering what's wrong.

i tried claimyr after seeing it mentioned here. just wanted to say it actually worked for getting through to esd. waited like 15 min instead of never getting through at all. agent fixed my issue with missing work history that was holding up payment. the chat works for some people but if you need actual esd this was faster

forgot to say in my last comment - my issue was similar to yours, needed to submit verification documents. the worksource chat told me what docs i needed but couldnt actually fix my claim status, needed ESD for that part