Weeks showing 'disqualified' but no decision letters in ESD account - can't appeal

This happened to me back in January - my weeks showed disqualified but no letters. Turned out there was an issue with my identity verification that never triggered a notification. Check your 'Notices and Letters' section (not just Decision Status) and look for anything about identity verification or additional information needed. Also, check if your employer contested your claim - sometimes that causes disqualification without clear explanation.

i had the EXACT same issue and wasted 2 weeks trying to figure it out online. turned out my previous w2 info didnt match what my employer reported or something weird like that??? you DEF need to call them because sometimes the system glitches and doesnt send the letters. keep trying different times - early morning worked for me (like right when they open at 8am). good luck!!!

This is a fairly common issue with the ESD system right now. There are a few things to check: 1. Make sure your contact information is 100% up-to-date in both your ESD account AND your SAW (SecureAccess Washington) account. Sometimes letters get generated but don't appear in your online portal. 2. Check if you worked in multiple states in your base year (the 12-18 months before your claim). This often triggers a wage investigation that shows as disqualification until resolved. 3. Verify your job separation reason is consistent throughout your application. If you indicated anything that could be interpreted as quitting rather than being laid off, the system might disqualify you. 4. If you've collected unemployment in the past 12 months, there might be an issue with your benefit year calculation. Regardless, you should definitely call ESD directly. The disqualification without explanation is almost always a technical issue they can resolve.

same thing happened to my cousin just last month! he finally got it fixed but had to talk to like 3 different people at esd before someone knew what was going on. something about the system updating or whatever. took him forever to get through on the phone tho.

After dealing with ESD for months last year, I discovered Claimyr and it was a GAME CHANGER for getting through to ESD. I was in the same boat - weeks showing disqualified with no explanation. Spent days trying to call with no luck. Used Claimyr (claimyr.com) and got a callback from ESD within about 40 minutes. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. In my case, it turned out there was a flag on my account because my previous employer had submitted incorrect information about my last day worked. The ESD agent fixed it immediately once I actually got to talk to someone.

DONT PANIC YET! The ESD system is TERRIBLE with notifications. I had THREE WEEKS of benefits with the "disqualified" status last year and nearly had a nervous breakdown thinking I wouldn't get paid. Called ESD and found out it was a SYSTEM ERROR! They fixed it in 5 minutes and I got all my payments a few days later. The online system shows "disqualified" for basically ANY hold or question on your claim, even minor ones that are easy to resolve. YOUR CLAIM IS PROBABLY FINE but you DEF need to call them!!

One more thing to check - go to your dashboard and look for a section called "Upload Documents" or sometimes "Provide Additional Information." Sometimes the system requires additional verification but doesn't properly notify you. Also, double-check that you answered the able and available question correctly on your weekly claims. Saying you weren't available for work for any reason (vacation, illness, etc.) automatically disqualifies you for that week.

the esd website is garbage!!! i had THREE claims last year all with diffrent problems. its not ur fault its just how they desined this junk system. keep calling, try different times of day. sometimes mid-afternoon is better than morning. also try on wendsday, seems less busy for some reason. good luck!

Just wanted to give you an update from my experience - after finding myself in this situation, I ended up having to call ESD three separate times. The first agent couldn't help, the second told me there was a system issue, and the third finally resolved it. The issue was that my claim had been flagged for manual review due to my job title containing certain keywords that triggered verification. The most important thing I learned: if your weeks show as disqualified but there are no letters, it's almost always a technical or procedural issue within ESD, not something you did wrong. Be persistent with calling, ask specifically for a tier 2 agent if the first person can't help, and request they add detailed notes to your account about the issue.

Hey Owen! I just went through this exact same nightmare two months ago. The "disqualified with no letters" issue seems to be happening more frequently lately. In my case, it turned out that ESD's system had flagged my claim because I had a brief period of part-time work mixed with unemployment in 2024, and their computer couldn't figure out how to process it properly. Here's what worked for me: Call at exactly 8:02 AM (not 8:00 - everyone calls then). Have your Social Security number, claim confirmation number, and the dates of your layoff ready. When you get through, tell them specifically "My weeks show disqualified but I have zero decision letters in my account and cannot appeal." Use those exact words - it seems to trigger them to look for system errors rather than assuming you did something wrong. Also, while you're waiting to get through, screenshot everything in your account showing the disqualified weeks and empty letters section. The agent I spoke with said this helps them identify which type of system glitch you're dealing with. Don't give up - this is definitely fixable, just super frustrating to deal with!

I'm dealing with the exact same issue right now! Filed my first claim two weeks ago and both weeks are showing "disqualified" with absolutely nothing in my letters section. It's so frustrating because I have no idea what I supposedly did wrong or how to fix it. Reading through all these responses is actually really reassuring though - sounds like this is a widespread system problem rather than something we applicants are doing incorrectly. I'm going to try the 8:02 AM calling strategy tomorrow and use the specific wording Emma suggested. Really hoping ESD gets their act together and fixes whatever is causing these system glitches. Thanks everyone for sharing your experiences - it helps to know we're not alone in this!

I just went through this EXACT situation last week! Same thing - weeks showing disqualified with absolutely zero letters or explanations anywhere in my account. I spent 3 days panicking and checking every section of the ESD website multiple times. Finally got through to them on Thursday morning (called right at 8:01 AM) and it turned out to be a system glitch where my wage verification got stuck in some kind of processing loop. The agent said she's been seeing this issue a lot lately - something about their system update in February causing problems with new claims. She fixed it in literally 2 minutes and all my payments were released the next day. Definitely call them ASAP - don't waste time trying to figure it out online like I did. The "disqualified" status in these cases almost never means you actually did anything wrong!

I'm a newcomer here but dealing with this exact same frustrating situation! Just filed my third weekly claim and all three weeks show "disqualified" with zero explanation letters anywhere in my account. Reading through everyone's experiences here has been incredibly helpful - it's such a relief to know this is a widespread system issue and not something I messed up on my application. I'm definitely going to try the 8:02 AM calling strategy that Emma mentioned and use the specific wording about "disqualified weeks with zero decision letters." It's ridiculous that we have to jump through all these hoops just to talk to someone about a system glitch, but at least now I know what to expect when I call. Thanks to everyone who shared their experiences - this thread is way more helpful than anything on the official ESD website!