PFML mistake: Claimed I didn't want payment but do - how to fix?

same thing happned to me last month!! its so annoying there's no edit button right?? i ended up having to call them and stay on hold FOREVER

The Washington PFML system doesn't allow editing of weekly certifications once they're submitted (unlike regular UI). You'll need to call the PFML customer service at 833-717-2273. Be prepared to wait - their call volume is extremely high right now due to the recent system updates. I recommend calling right when they open at 8:00 AM to minimize wait time. They can manually adjust your claim week to indicate you wanted payment.

just wait till next week and claim that one correctly. not worth the hassle imo

I had this EXACT issue in February! The PFML phone lines are completely swamped, I spent DAYS trying to get through, kept getting disconnected after long waits, and almost gave up! Then I found this service called Claimyr that got me connected to an agent in less than 20 minutes. They basically hold your place in line and call you when an agent is available. Saved me a ton of frustration - here's their site: claimyr.com - they have a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. The agent I talked to fixed my mistake right on the call and I got paid in the next payment cycle.

Just to clarify for everyone - PFML and regular unemployment (ESD) are different systems with different rules. For PFML, once you submit a weekly certification, it cannot be edited through the online portal. You must call the PFML customer care team to request a correction. A few important points: 1. Be very specific about which week needs correction 2. Have your claim ID ready when you call 3. If the agent says they'll "escalate" it, ask for a ticket/reference number 4. Follow up if you don't see the correction within 5 business days Also, remember that PFML has different eligibility requirements than regular unemployment, so make sure you're still meeting all the criteria for receiving payment for that week.

Update: I just wanted to let everyone know that I was able to get this resolved! I ended up using that Claimyr service, got connected to a PFML agent in about 15 minutes, and they fixed the issue right on the call. The agent told me that this happens fairly often and was a simple fix on their end. My payment should arrive in 3-5 business days. What a relief!

I'm dealing with a similar situation right now! Made the same mistake on my weekly certification and have been dreading the phone call nightmare. After reading through all these responses, I think I'm going to try the Claimyr service that Brady mentioned - seems like multiple people have had success with it. It's frustrating that there's no way to edit these things once submitted, but at least there's a solution. Thanks everyone for sharing your experiences, this thread has been really helpful!

This is such a helpful thread! I'm actually dealing with a PFML claim right now (though thankfully haven't made this mistake yet) and I had no idea you couldn't edit weekly certifications once submitted. That seems like such a basic feature that should be available - especially when people are stressed and dealing with financial pressure. I'm bookmarking this conversation in case I ever need it. Really appreciate everyone sharing their experiences and solutions, especially the Claimyr recommendation. It's great to see the community helping each other navigate these confusing systems!

I went through this exact same thing about 6 months ago and it was such a stressful experience! Like others have mentioned, the PFML system really needs an edit feature - it's ridiculous that you can't fix simple mistakes like this. I ended up calling the regular PFML number and waited almost 2 hours before getting through, but the agent was actually really helpful once I finally connected. They told me this happens multiple times per day and they can usually fix it within minutes on their end. The key things that helped me were: 1) calling right at 8 AM when they open, 2) having my Social Security number, claim ID, and the specific week dates ready, and 3) being very clear about exactly what I clicked vs. what I meant to click. My payment came through about 4 business days later. The Claimyr service that Brady mentioned sounds like a great option too - wish I had known about that back then! Don't panic, this is definitely fixable, just requires getting through to someone who can make the correction.

I'm going through the exact same situation right now and this thread has been a lifesaver! I made the same mistake yesterday on my weekly cert - accidentally clicked that I didn't want payment when I desperately need it. Reading all these experiences makes me feel so much less alone in this. I'm definitely going to try the Claimyr service that multiple people have recommended since the regular phone lines seem like such a nightmare. It's crazy that this is such a common mistake but there's still no edit button - you'd think after dealing with this "multiple times per day" they would have added that feature by now! Will update once I get it sorted out. Thanks everyone for sharing your stories and solutions!

I'm in the same boat as so many of you! Just made this exact mistake on my weekly cert two days ago and have been stressed out of my mind about it. This thread is honestly a godsend - I had no idea this was such a common issue or that there were solutions like Claimyr. I was dreading spending my entire day on hold just to get disconnected. It's absolutely ridiculous that PFML doesn't have an edit button when this clearly happens all the time. I'm going to try the Claimyr service first thing tomorrow morning. Thanks to everyone who shared their experiences, especially Brady and Jamal for the detailed success stories. It's such a relief to know this is fixable and I'm not alone in making this mistake!

This thread is incredibly helpful! I'm dealing with a slightly different PFML issue but reading through all the solutions and experiences here gives me so much hope. The Claimyr service sounds amazing - I had no idea there were third-party services that could help navigate these government phone systems. It's honestly shocking that PFML agents deal with this certification mistake "multiple times per day" but the system still lacks a basic edit function. That's such poor user experience design, especially when people are already dealing with medical or family emergencies. I'm bookmarking this entire conversation as a resource. Thank you to everyone who took the time to share detailed experiences and solutions - this community really shows up for each other!

I just went through this exact same situation last month and wanted to share my experience to help others! I accidentally selected "no payment" on my weekly certification and panicked when I realized there was no edit button. After reading similar threads like this one, I decided to try calling the PFML line at 833-717-2273 right at 8 AM on a Tuesday. I waited about 45 minutes (which honestly wasn't as bad as I expected based on horror stories I'd heard) and got connected to a really helpful agent. She told me this happens constantly and fixed it in literally 2 minutes - just had to verify my identity and confirm which week needed the correction. The payment showed up in my account exactly 3 business days later. My advice: call early in the morning, have your claim ID and SSN ready, and don't stress too much - it's a super common fix for them! Also considering trying that Claimyr service others mentioned for any future issues since it sounds like a real time-saver.

Wow, this thread has been such a lifesaver! I literally just made this exact same mistake on my PFML weekly certification yesterday and was having a complete panic attack about it. I had no idea this was such a common issue or that there were actual solutions available. Reading through everyone's experiences - from the Claimyr service recommendations to the detailed calling strategies - has given me so much hope. It's absolutely mind-boggling that PFML agents deal with this mistake "multiple times per day" but the system still doesn't have a simple edit button. That's just terrible user experience design, especially when people are already stressed about medical leave and finances. I'm going to try calling right at 8 AM tomorrow with all my info ready (thanks for the tips Jamal and Anastasia!), and if that doesn't work out, I'll definitely give Claimyr a shot. Thank you to everyone who took the time to share their stories and solutions - this community is amazing for supporting each other through these frustrating bureaucratic nightmares!

I'm so grateful I found this thread! I made the exact same mistake on my PFML weekly certification just this morning and immediately started panicking when I realized there was no way to edit it. Reading through everyone's experiences has been such a huge relief - it's crazy how common this issue is but also reassuring to know there are proven solutions. The Claimyr service that multiple people have recommended sounds like exactly what I need, especially after hearing about Brady's 15-minute connection time and Skylar's success with it too. It's honestly ridiculous that PFML doesn't have a basic edit button when this clearly happens constantly, but at least this community has figured out the workarounds! I'm going to try Claimyr first thing tomorrow morning. Thanks to everyone who shared their detailed experiences and solutions - you've all turned what felt like a disaster into a manageable problem with a clear path forward!

I'm dealing with this exact same issue right now and this thread has been incredibly helpful! Made the same mistake yesterday on my weekly cert and have been stressed about it ever since. It's really reassuring to see how many people have successfully gotten this resolved, whether through the early morning calling strategy or using Claimyr. The fact that this happens "multiple times per day" according to the agents really highlights how much PFML needs to add an edit button - it's such a basic feature that would save everyone so much time and stress! I'm going to try calling right at 8 AM tomorrow with all my documentation ready, and if that doesn't work out I'll definitely give Claimyr a shot based on all the positive experiences shared here. Thank you to everyone who took the time to share their solutions and success stories - this community support makes dealing with these government systems so much more manageable!

I'm going through this exact same situation right now! Just made the mistake on my weekly cert this morning and immediately started panicking when I couldn't find an edit button anywhere. This thread has been such a lifesaver - it's amazing (and frustrating) to see how many people deal with this exact issue. The fact that PFML agents handle this "multiple times per day" but there's still no simple edit feature is honestly ridiculous, especially when people are already stressed about medical leave and finances. Based on all the success stories here, I'm definitely going to try the Claimyr service that Brady, Skylar, and others have recommended - the 15-20 minute wait times sound so much better than the 2+ hour horror stories with the regular phone line. It's such a relief to know this is actually a quick fix for the agents once you get through. Thanks to everyone who shared their experiences and solutions - you've turned what felt like a complete disaster into a manageable problem with a clear path forward!