How to fix active issues on Washington ESD unemployment claim - stuck for weeks

Active issues usually mean there's something Washington ESD needs to verify about your claim. Common ones are employment separation issues, availability questions, or missing documentation. Did you quit your last job or get fired? Sometimes they need to verify the reason for separation.

Active issues usually mean there's something in your claim that needs manual review by an adjudicator. Common causes include separation issues (like if you quit or were fired), work search requirements not being met, or identity verification problems. Check your correspondence inbox in your Washington ESD account to see if there are any documents you need to submit.

You need to call Washington ESD directly to find out what the specific issues are. The automated system won't give you details, but a human agent can look at your claim and tell you exactly what needs to be resolved. The phone number is 800-318-6022 but expect long wait times.

I was in the exact same situation 2 months ago - active issues for 6 weeks with no explanation. After countless failed attempts to reach Washington ESD by phone, I found this service called Claimyr that actually got me through to an agent. They have a system that handles the calling and waiting for you. Check out claimyr.com - there's even a demo video at https://youtu.be/7DieNd3C7zQ that shows how it works. Within 2 days of using it, I finally talked to someone who explained my issues and helped me resolve them.

Active issues can also be triggered if you had any earnings during a week but didn't report them correctly, or if there's a discrepancy between what you reported and what your employer reported to Washington ESD. Double-check all your weekly claim filings to make sure everything is accurate.

Ugh this is so frustrating! I had the same thing happen and it took forever to figure out what was wrong. Turns out I had an 'able and available' issue because I mentioned I was taking care of my sick mom in one of my weekly claims.

I was dealing with the same runaround trying to reach Washington ESD about my active issues. After weeks of busy signals and disconnected calls, I found this service called Claimyr (claimyr.com) that helps you get through to an actual agent. They have this video demo showing how it works: https://youtu.be/7DieNd3C7zQ. It was honestly a lifesaver - got connected to someone who could actually see my file and explain what was going on.

ugh this is exactly what happened to me except mine said 'pending adjudication' instead of active issues. basically the same thing though - no payments for over a month while they 'reviewed' my claim. the whole system is broken.

Active issues can be several things: 1) Separation issue - they need to verify why you left your job 2) Availability issue - something in your weekly claims suggests you might not be available for work 3) Identity verification - they need additional documents 4) Wage verification - discrepancy between what you reported and employer records 5) Job search requirements - you might not be meeting the search requirements properly

Have you tried using the online chat feature? Sometimes that's easier than calling, though the wait times can still be long.

THE SYSTEM IS BROKEN!!! I've been waiting 7 weeks for my active issues to be resolved and nobody can tell me anything. Meanwhile bills are piling up and I can't even get a straight answer about what's wrong with my claim. This is ridiculous.

My cousin had active issues that turned out to be because she moved to a different address and didn't update her information with Washington ESD. Something that simple can trigger a review of your entire claim.

Have you tried sending a secure message through your Washington ESD account? Sometimes that works better than calling.

My cousin had active issues for 6 weeks and turns out it was because she didn't report some part-time work she did like 3 months before filing. They needed her to provide pay stubs and explain the discrepancy.

Just want to second what someone said about Claimyr. I was skeptical at first but after 3 weeks of trying to reach Washington ESD myself, I gave it a try. Got connected to an agent the next day and found out my issue was a simple employer separation form that needed to be processed. Agent took care of it right away and my payments started flowing within a week.

Active issues can also happen if there's a question about your ability to work or availability for work. Like if you indicated you weren't available certain days or had restrictions on the type of work you could do.

I actually just resolved my active issues last week using that Claimyr service someone mentioned earlier. Took about 2 days to get connected to an agent, and they were able to see that my issue was related to my employer not responding to their request for separation information. The agent initiated a follow-up with my employer and my claim was cleared within a few days after that.

The fact that you can still file weekly claims is actually a good sign. It means your claim isn't completely suspended, just held up while they resolve whatever the issue is. Keep filing those weekly claims even if you're not getting paid - you'll get backpay once it's resolved.

Try calling the main Washington ESD number early in the morning or late in the afternoon. I've had better luck getting through around 4:30 PM when a lot of people have given up for the day.

Pro tip: if you do get through to someone, ask them to send you a written explanation of the active issues to your secure messages. That way you have documentation of what needs to be fixed.

Whatever you do, don't give up. I know it's frustrating but these issues do get resolved eventually. Document everything - when you called, what times you tried, any reference numbers you get. This will help when you finally do reach someone.

Just went through this exact situation. My active issue was because I mentioned in a weekly claim that I had a doctor's appointment. They flagged it as an availability issue thinking I wasn't available for work that day. Took 4 weeks to get it cleared up once I explained it was just a routine appointment.

Check if you received any mail from Washington ESD that you might have missed. Sometimes they send physical mail about issues that need attention, and if you don't respond within a certain timeframe, it can hold up your claim.

Check if your employer filed a response to Washington ESD's request for information. Sometimes employers don't respond or respond with incorrect information, which creates issues on your claim.

I'm dealing with the same thing right now. Week 6 of active issues with no explanation. It's maddening.

Make sure you're still filing your weekly claims even with active issues. If you stop filing, you could lose weeks of benefits even after the issues are resolved.

Sometimes active issues are related to ID verification. Did you recently move or change your address? That can trigger verification requirements.

I ended up using Claimyr too after reading about it here. Worth every penny to actually talk to someone who could explain what was happening with my claim. My issue was a simple wage discrepancy that took 5 minutes to resolve once I got connected to the right person.

If you're going to call on your own, try calling right at 8 AM when they open. That's when you have the best chance of getting through.

Document everything - dates you called, times you tried, screenshots of your account showing the active issues. If you need to appeal later, you'll want proof of your attempts to resolve the issues.

Just wanted to update everyone - I finally got my active issues resolved! Turned out it was related to my job search documentation. I had been logging activities in WorkSource but not in enough detail. Once I provided more comprehensive job search records, everything was cleared up and I got my back pay.

For what it's worth, I've seen these active issues take anywhere from 2-8 weeks to resolve depending on the complexity and how quickly you can get the right information to Washington ESD.

Thanks for posting this question - I'm in the exact same situation and all these responses have been really helpful. At least now I know I'm not alone and there are ways to get help.

I had a similar situation and it turned out to be because my employer hadn't responded to their request for information about my separation. Washington ESD was waiting for that before they could process my claim. There was nothing I could do except wait for my employer to respond.

One more vote for trying that Claimyr service. I was hesitant about using a third-party service for something this important, but after watching their demo video and seeing how it works, I felt more comfortable. They don't ask for any personal information - they just handle the calling process for you.

Just wanted to follow up and say I hope you get this resolved soon. The stress of not knowing what's wrong with your claim while bills are piling up is awful. Don't let anyone make you feel bad for using whatever resources are available to get help.

I'm going through something very similar right now - active issues for about 3 weeks with no clear explanation from the system. Reading through all these responses has been incredibly helpful, especially learning about the different types of issues that can cause this. I've been filing my weekly claims religiously but it's so frustrating not knowing what's actually wrong. I'm definitely going to try calling at different times of day and look into some of the solutions people have mentioned here. It's reassuring to know that these issues do eventually get resolved, even though the wait is really stressful when you're depending on that income.